Jackandrose Avaliações 

I had an issue with a losing one of my water siphon and I emailed jack&rose to see if I could get a new siphon. Not only did I get a new siphon they gave me a whole new steamer. Andrea provided outstanding customer service via email, great job by her and wish the company the best. Best regards, Jeff

The Jack ＆ Rose Travel Steamer has been our go-to for vacation as an easy, lightweight, and portable design for our steaming needs. After a few years of use, we lost the reservoir cap for the water tank. We misplaced it while packing, un-packing. Everything else was still intact but the device would not work without the cap as that is where water feeds from the tank to the steamer.

I looked on Amazon, Jack & Rose website, etc. for a replacement reservoir cap or the entire tank. I did not want to buy a brand new one since the one we have is working just fine. I reached out to Jack & Rose customer support via their email about finding a replacement reservoir cap.

Andrea, from the support team assisted me throughout my inquiry. She was understanding, knowledgeable, and responsive to help find a solution for us. I asked for just the reservoir cap at the very minimum or the entire water tank. Andrea said she would take care of us, sent a new one with the tracking and kept us well-informed throughout the shipping and delivery process. To our surprise, a brand new travel steamer was delivered. We couldn't be happier with the level of customer service and how Andrea went above and beyond to exceed our expectations. I would recommend Jack & Rose products to my friends and family after this experience.

My steamer arrived malfunctioning, but I didn’t realize it until I finally got around to opening the box. By then, I was outside the return window. Customer service was absolutely wonderful and immediately sent me a replacement without any hassle. Jaina was especially kind and helpful throughout the process. The new steamer works great, and I couldn’t be happier with the customer service

Jaina was the best in helping me get a replacement part. Excellent customer service

Dear Customer Service Team,
I would like to express my complete satisfaction with the support I received.
When my travel steamer stopped working, I contacted your customer service department. Your team responded very quickly and professionally. I was informed promptly that a replacement unit would be sent, and this commitment was fully honored.
I greatly appreciate the responsiveness, professionalism, and efficiency demonstrated throughout the process. The issue was resolved smoothly and without any difficulties.
I highly recommend your after-sales service and would like to thank your team for the excellent customer experience.
Kind regards

The steamer iron is a great product and we use it daily. It malfunctioned one day and the customer service team was able to ship a new one to me while under warranty. I am happy there was no hassle and we can get back to our regular routine at home.

Customer service was great and quick response. Solved my issue very soon.

5 star experience

Jaina was incredible helpfully and responded in a timely manner. Although my issue was not fixed, they offered to send a replacement for my steamer. Great customer service.

Support was awesome

Thank you Andrea