Jacuzzi® - Manchester Avaliações 

193
O TrustScore é 5 de um total de 5

4,8

Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently bought a tub from Jacuzzi at Bents. Paul was the team member that dealt with myself and my partner . He was very pleasant and professional and made us both feel at ease . The tub is now i... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there b... Ver mais

Avaliado com 3 de um total de 5 estrelas

I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de banheiras de hidromassagem
  2. Loja especializada em saunas

Escrito pela empresa

The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.

Industry-Leading Hydrotherapy

Escrito pela empresa

Jacuzzi Aquilibrium®
Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com

Industry Leading Manufacturer Warranty

Up to 10 years manufacturing warranty

Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.

Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com

Looking for your warranty card? You can download your product warranty card here.

Informações de contato

  • Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, Reino Unido

  • 01942 269633

4,8

Excelente

O TrustScore é 5 de um total de 5

193 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,8

Todas as avaliações

(193)

127 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We had a fantastic experience at Bents…

We had a fantastic experience at Bents with the Jacuzzi staff who are friendly and very knowledgeable.

We love our jacuzzi, go and buy one it will change your life forever!

23 de abril de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Sarah,

Wow, life changing! This is amazing, we are so please to hear such positive words about the product as well as our fantastic Bents team - I will be sure to pass your kind words on to them.

Many thanks
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good customer service from Steve Butler.

Good customer service from Steve Butler.

6 de maio de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Anthony,

Thank you for the review, I will be sure to pass this on to Steve at the Bents store!

Many thanks
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic Service - Thankyou Steve!

I bought a J435 today after visiting Jacuzzi at Bents last week, I returned for a wet test prior to purchasing. Steve was absolutely fantastic throughout the purchasing process. Being of the younger generation, I find large purchases difficult when it comes to sales staff as I usually get disregarded as a genuine customer, however, Steve was very happy to help and took several hours out of his work day in person and via phone calls, to run through the range of tubs and discuss any questions I had without any hesitation.
I am a vary particular customer, I'm sure Steve noticed, but this was no trouble for him and he even went the extra mile offering me a drink and music whilst testing out the display models.
Fantastic sales service!
I can't wait to take delivery of my new hot tub.

3 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Hot Tub

Phil was a pleasure to deal with at Bents Garden center for Manchester Jacuzzi. He was very informative and no hard sell at all. Everything he said has happened and the whole process of buying a hot tub has been so easy. Super friendly service at Manchester Jacuzzi that is so lacking elsewhere in the retail sector.

28 de março de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Ben,

Great to see your 5 Star review and hear your positive feedback regarding your choosing and purchasing process. Phil is glad he could be of help and that everything went to plan.

Thank you for spending the time to give this feedback, it is really appreciated by the Jacuzzi Bents store in Manchester and the wider Jacuzzi team.

Kind Regards
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mr team at bents garden centre were…

Mr team at bents garden centre were great to work with.and help in every way possible if needed great support we would recommend them to anyone mr martin

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Mr. Martin

Thank you for your review - it is really appreciated and the team at our Jacuzzi store at Bents Garden Centre in Manchester will be pleased that you have left this feedback

Kind Regards
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

So glad I visited Jacuzzi Manchester

I was not intending to spend this much on a hot tub but after visiting Bents garden centre and speaking to Steve my mind was changed. He showed me lots of different options in various price ranges and talked about each one. He was very knowledgeable and never pushy or talked the cheaper options down. He asked lots of questions why I was looking for a hot tub and what I hoped to gain from having one. I have multiple musculoskeletal health conditions and having used hot tubs on holiday I noticed a difference.
He then introduced me to the Jacuzzi j-435 hydrotherapy tub and I fell in love.
Still more than I had intended to pay but got a good deal and the finance option made it do able.
It was delivered on the 9th of February, there was a bit of a problem and we didn't think it was going to be installed that day but the delivery guys were amazing and didn't give up.
I can honestly say it has been used everyday at least once since delivery. My husband who was a bit sceptical at first about it being used is also in it every evening and twice a day at weekends.
It looks beautiful and works wonders on aches and pains.
The hydrotherapy jets add so much more to the whole massage experience, it's like having a deep massage treatment.
The only thing that would improve the experience would be to have one flat seat like corner that would make getting in and out a little easier.
I would highly recommend anyone looking for a hot tub to look at Jacuzzi first. Visit Bents garden centre in Glazebury, make it a day out and speak to the Jacuzzi sales team there. You won't be disappointed and may end up with something that will change your life.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Gillian,

Thank you for your review and for the great feedback regarding the experience you had both at our store and with the J435 Jacuzzi Spa since it has been installed. We wish you many years of enjoyment and if we can be of any support please contact the team at Jacuzzi Manchester (in Bents Garden Center) or to our Customer Care Team.
We have shared this feedback with Steve, the Team at Jacuzzi Manchester and with the other teams involved.

Kind Regards

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The engineer was fantastic

The engineer was on time, was very efficient, organised and helpful. He made all the information accessible. I will be requesting Mark next time my jacuzzi is serviced.

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Thank you for your review, we have just shared this feedback with Mark who is so happy that you took time out to send a review and that you had a positive experience with the service.

Kind Reagrds

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant! Got my tub 2 years ago now no issues full with crane and the works. I was extremely nervous, the whole team assured me and guided me through everything and now they are always there in case i need them for advice. Shout out to Phil who recently worked through a water query, the level of knowledge they have is fantastic 👏

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mark was fantastic

Mark was fantastic. Cleaned the tub out thoroughly and sorted out the issues we had. Amazing service would certainly recommend

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Victoria,

Great to see that you have had an amazing service, Mark will be pleased to see the review and feedback, thank you we really appreciate the time taken to provide this feedback.

Kind Regards

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Steve is great!

Steve at Jacuzzi was amazing from start to finish (even though these were separated by 9 months, our choice and this was fully supported and understood throughout by Steve and the business).

Delivery was spot on, on time, and considerate. Training on site was great and Steve even did a follow up call after a few days to make sure it was all understood and ok.

Cannot recommended their and his service enough!

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi

Thank you for your review and the positive feedback of your purchasing journey. Great to hear a combination of our teams have helped create a positive experience. The teams are so pleased when we share such feedback, thank you.

Kind Regards

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you to Steve Butler from Jacuzzi…

Thank you to Steve Butler from Jacuzzi Manchester. Steve guided us through the functionality and benefits of the model that we were interested in. The process from ordering to delivery was faultless. Although my anxiety levels raised a little when the Jacuzzi was delivered by a crane over the roof of the house. No need for any concern, all the guys who were involved from delivery to installation were professional. First time of using this morning 7.30 until 8.30, WOW...it was amazing, feel so refreshed and invigorated. Would 100% recommend. Thanks again.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Jacquelin,

It is great to hear that you received such a positive experience from Steve and the team at Jacuzzi Manchester (Bents) all the way through to our delivery and install teams. We will pass this on to all the teams and people involved with this.
If there is anything you need please do not hesitate to get in touch with either the team at Jacuzzi Manchester or a member of our customer care team. Wishing you many years of enjoyment with your new Jacuzzi Spa

Kind Regards

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We needed an Engineer visit

We needed an Engineer visit for a repair on the jacuzzi. Mark was excellent, really helpful and friendly. Thanks so much!

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Thank you for the feedback, always great to hear that our Engineer Team has been able to help and support - we will let Mark know about your feedback.

Kind Reagrds

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic engineer

I've not had the best start to owning a hot tub and it's had multiple faults but what I can say is that Mark the engineer once again has been absolutely fantastic and always gives a 5 star service. Mark's always on time, has a smile on his face, goes out of his way to help and give me tips and advice on the running and maintenance of my tub. He's been able to fix all my issues quickly and efficiently and is a pleasure to deal with.

10 de janeiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Dear Kaylegh,

Thank you for your review. Apologies that you did not have the best of starts to owning your hot tub, but thank you for giving us the chance to put things right on the odd times things go wrong. Glad Mark could support and help, please contact us directly if you need anything else. Wishing you many years of enjoying the benefits of a Jacuzzi Hot Tub.

Kind Regards

Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Customer support

It’s the first time I’ve needed their customer support since buying my hot tub but their reaction has been fantastic. No quibbles whatsoever and the engineer mark was straight out to sort out the issue and gave the hot tub a full health check while he was here. Old school quality of after sales service. A delight!

5 de janeiro de 2024
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Thank you for your review. Mark and the Customer Support team are so pleased to hear such feedback from your review. We are glad every thing was sorted; you know where we are if you need any further support or advice.

Many thanks
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Arrived on time sorted the problem within minutes and completed the task efficiently. Completely happy with the whole operation. The engineer was great .

23 de novembro de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Kevin,

Thank you for your 5-star review! We're delighted to hear that your experience with Jacuzzi has been great and that the issue was resolved swiftly.

Kind Regards,
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mark saved my Jacuzzi

I had an issue with a broken tub had independent companies come out all of which couldn’t diagnose the problem, after considering taking a crowbar to the Jacuzzi, I thought let’s give them a call direct and see what happens lo and behold I had an engineer called Mark attending the callout and I cannot overstate how utterly fantastic the service that he provided was in the knowledge he has every question I asked I didn’t hear a single ermmm he literally had an answer for everything. He proceeded to diagnosed and solve the problem and was on his way in an hour. what an asset to your company, fantastic customer service incredible amount of knowledge hats off to you Jacuzzi

20 de novembro de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Adam,

What a lovely review to read, thank you for sharing your experience! I will be sure to pass your thanks on to our engineer, Mark.

Kind Regards,
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent first class service

The staff, especially Steve, were very helpful. Nothing was too much trouble. On delivery day, the crane and delivery team arrived 8 a.m. prompt. They were fantastic. Watchin our Jacuzzi being craned in over the house was certainly an experience but all very professional and went without a hitch. The delivery/ installation team had the hot tub in placed filled and up and running in no time. Gave us instructions about chemicals and cleaning filters. We are very happy with our hot tub. We would definitely recommend the team from Bents Garden Centre.

10 de setembro de 2023
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Erica,

Thank you so time for taking the time to leave us such an outstanding review! We're delighted to hear that the team at Jacuzzi Manchester were so helpful and ensured that the delivery and installation of your new hot tub went smoothly. Just in time for autumn and winter, we hope you enjoy cosying up in the bubbles. 😊

Kind Regards,
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amazing sales and after sales experience

The service I have received from Phil, Steve and the team at Bents and Mark today from Jacuzzi has been absolutely fantastic. They have all demonstrated the values I would expect from the brand and regained my confidence after some issues on installation.

Can you please call me as I would love to provide more detail.

Thank you for the follow up call, much appreciated.

8 de setembro de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Sara,

Thank you for your 5-star review, we're so pleased to hear that your experience with the team at Jacuzzi Manchester was so pleasant! We hope that you love your new swim spa.

We have tried to call you today but we couldn't get through and left a message, please call us back on 0113 272 7442 as we would love to hear more about your experience. 😊

Kind Regards,
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, prompt and everything sorted as promised. Kyle did your company proud.

21 de agosto de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi John,

Wow - thank you for your kind words. We're thrilled to hear that our engineer Kyle managed to fix everything effectively and efficiently! 😊

Kind Regards,
Jacuzzi Customer Care Team

Avaliado com 5 de um total de 5 estrelas

New hot tub had a few fitting/part…

New hot tub had a few fitting/part issues. Nigel from Jacuzzi arrived, ordered new parts and fitted them within a week. Very helpful and friendly technician.

18 de agosto de 2023
Avaliação não solicitada
logotipo da Jacuzzi® - Manchester

Resposta da Jacuzzi® - Manchester

Hi Martin

Thank you for taking the time to review us. We're so pleased to hear that our engineer Nigel was helpful and ensured that your satisfaction was achieved quickly and efficiently!

Kind Regards,
Jacuzzi Customer Care Team

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