Jamaica Coffee Trading Co Avaliações 

532
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Every morning before breakfast I look forward to starting my day with a mug of Blue Mountain coffee without sugar or milk. It sets me up to face the day.

Avaliado com 5 de um total de 5 estrelas

Tremendously slick , efficient service from website order. Arrived quickly in huge box for 250g bag. It's a present so the provenance certificates add to the excitement, as will the rather posh lookin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have now been a regular delighted customer for several years! Never once in these many years have I experienced even the slightest, minutest disappointment. On the contrary, it seems like every time... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Atacadista de Café
  3. Loja de Café
  4. Venda de Café

Informação fornecida por fontes externas variadas

Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

532 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(532)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Birthday Gift 60th

I was recommend by a work colleague and Blue Mountain is my sister-in-law’s no1 coffee in the world (really).

The shipment arrived promptly with authentication cerfticate 💕

Aroma was heavenly as gift was opened.

I am definitely now the favourite family member -thank you Mr E Fraser.

12 de novembro de 2024
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Resposta da Jamaica Coffee Trading Co

Thank you Ms Alleyne, we are pleased everything went well. Your feed back is very much appreciated and we look forward to seeing you online again soon.

Thanks again
Edward Fraser

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order. Well packaged prompt delivery. Coffee bought as present si cannot give any feedback on quality of beans.

4 de novembro de 2024
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Resposta da Jamaica Coffee Trading Co

thank you

Avaliado com 5 de um total de 5 estrelas

Excellent coffee

Excellent coffee. Excellent service. Quick delivery! 👍

31 de agosto de 2024
logotipo da Jamaica Coffee Trading Co

Resposta da Jamaica Coffee Trading Co

thank you

Avaliado com 3 de um total de 5 estrelas

Bag arrived in a box but packet…

Bag arrived in a box but packet partially open & coffee in box

3 de julho de 2024
logotipo da Jamaica Coffee Trading Co

Resposta da Jamaica Coffee Trading Co

Hi Elaine,

Thank you for letting us know. We have sent another order out again in the last 2 hours at no extra cost.

We hope this is fine with you and the order arrives in good order this time.

Sometimes Royal Mail is not very careful with the deliveries they make.

We hope you have a very good day also.

Kindest regards
Edward Fraser

Avaliado com 5 de um total de 5 estrelas

regular customer

I have used them regularly for several years

The product is great and the service always helpful.

21 de fevereiro de 2024
logotipo da Jamaica Coffee Trading Co

Resposta da Jamaica Coffee Trading Co

thank you

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

Sadly the Royal Mail lost my order, but I cannot praise JCTC enough for the way they handled the matter, going above and beyond in to resolve an issue not of their making. I have been buying coffee from them for years, which is excellent by the way, and have never had an issue. Anyone can give good service when nothing goes wrong, I find it's how a company deals with you when there is a problem that is a true indicator of their worth and I have never experienced such exceptional service as I did in this case.
I would have no problem recommending them for their coffee alone, which is always supplied freshly roasted and ground, but add that to the aforementioned exceptional service, and I would say you would be hard pressed to find a better company to deal with than Jamaica Coffee Trading Co.
Thank you

25 de janeiro de 2024
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Resposta da Jamaica Coffee Trading Co

Thank you Ms Briggs , we appreciate the feedback , it means a lot to us

Avaliado com 2 de um total de 5 estrelas

The Blue Mountain coffee just wasn’t as…

The Blue Mountain coffee just wasn’t as I remember it. Pity.

20 de janeiro de 2024
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Resposta da Jamaica Coffee Trading Co

Hi We are reaching out to you now to see what the issue is. The customer is always right at jctc

Edward

Avaliado com 1 de um total de 5 estrelas

No update on delivery and delivery is…

No update on delivery and delivery is days late

10 de dezembro de 2023
logotipo da Jamaica Coffee Trading Co

Resposta da Jamaica Coffee Trading Co

Hi Pippa

We have juat fully refunded your order. We will also send out another shipment of the same order for free at no extra cost.

We hope this helps. If you end up having two deliveries its fine with us, the customer is always right.

We will call you on Monday to see how you are doing also.

Edward

Hi Pippa , We are sorry your order is delayed. It went out yesterday , we saw your email but we were tied up roasting all day yesterday. Your order should be with you by Monday. We will check in with you just tom make sure all is well on Monday.

Have a great weekend.

Kindest regards
Edward

Avaliado com 1 de um total de 5 estrelas

Jamaican blue mountain medium roast…

I recently purchased medium roast Jamaican blue mountain coffee from you, suitable for a filter coffee machine. It was my first order after a friend’s recommendation so I just wanted to see what I thought of it. I’m can say that I’m not impressed- about one third of the packet contained unground beans which would obviously not filter through my machine, resulting in weak coffee. It was very disappointing as the coffee at the top of the pack was delicious.
I would be interested to hear your views on this - I assume this is an error in your manufacturing?
Answer to response from Jamaica coffee trading - I did email you about this, to your customer service department, and received no response from you, hence when I was asked to provide a review, I copied my email to you. I have attached a photo of some of the solid beans in the bottom of the bag

27 de outubro de 2023
logotipo da Jamaica Coffee Trading Co

Resposta da Jamaica Coffee Trading Co

Hi Julie

We believe the customer is always regardless of the issue.

Each order is processed through rigorous checks. We have never had a compliant like this before but we can only guess this a a first.

We very very sorry for your experience.

We have just processed a full refund on your account.

We will also send out the same order again to you for free today.

We would have been happy to talk over the phone if you called us also.

Everything we do we do to keep our customers happy.

We hope this helps.

Thank you for shopping with us and the feedback on Trust Pilot.

Kindest regards
Edward


Hi Julie

We will look for that email.
Your refund has now been processed and the order has been shipped out again for free.

Its our mission to keep all customers happy.

Kindest regards

Edward

Avaliado com 5 de um total de 5 estrelas

Simply The Best

As Tina Turner would say - simply the best. 100% authentic, guaranteed.

Purchase with confidence - what you see, is what you get.

They are yet to be beaten on price. 10% off for life when you sign up.

The staff are amazing and always happy to accommodate special requests where possible.

8 de novembro de 2023
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Resposta da Jamaica Coffee Trading Co

Hi Gail, sorry for the late response, its been a bit busy :) thanks for the feedback. have a wonderful Christmas if we don't speak before then. Thanks again for your orders. Edward

Avaliado com 5 de um total de 5 estrelas

Great experience

It was easy to find exactly what I wanted on the website and ordering was easy. Delivery was fast and the coffee is delicious.
The price is very competitive.
I will definitely be using the Jamaica Coffee Trading Co for my next order.

8 de novembro de 2023
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Resposta da Jamaica Coffee Trading Co

thank you for the kind words and 5 stars , we must make the time to respond to all the other reviews also.

we always try to keep our customers happy.

kind regards

Edward

Avaliado com 5 de um total de 5 estrelas

Great delivery service

Great delivery service, and the goods arrived in tact and in great condition. The smell from the coffee from outside the unopened package was complex, layered and overwhelmingly delicious! I will order from them again.

3 de novembro de 2023
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Resposta da Jamaica Coffee Trading Co

Thanks Broomhilda much appreciated

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