James Oro Eyewear Avaliações 

241
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing quality eye wear at an amazing cost and great customer service. Most definitely my go to frames for any occasion. For anyone that hasn't tried James Oro. I promise if you do you won't be dis... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was worried that I wouldn’t get my order in time for a destination wedding to Colombia. I reached out to explain my situation and Carolina B. exceeded my expectations. I was prepared to not have my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I decided to purchase a pair of James Oro sunglasses it was the Smoke Tint Aristcrat not knowing it was 2 for 1 purchase. The boxes the glasses are shipped in makes them true collectors item. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing! I acquired two glasses through international purchase, and the care with the whole process was unbelievable. The glasses have so many delicate details and are made with such high quality mate... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de óculos de sol

Escrito pela empresa

Luxury Eyewear Designed In Los Angeles By James Oro. 200+ designs born from in-house innovation that span over a year to complete.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

241 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(241)

177 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Quality Sunglasses

I’ve had 4 purchases with so far with James Oro and this brand is great. Their website layout is fantastic. Their customer service is fast via email. All of their glasses are stylish, sleek & of great quality. Support this brand!!!

25 de março de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hey Billy! Thank you so much for your continued support! We're so glad every experience has been a great one and we can't wait to welcome you back for the fifth!

Avaliado com 5 de um total de 5 estrelas

Amazing dope quality

Amazing quality! Dope sunglasses! Oh and the shipping was pretty fast this time compared to my previous purchase. Bravo to James Oro team, keep up the good work 👏

25 de março de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Thank you so much, we love hearing this! We appreciate your continued support and we'll keep pushing to make every experience better than the last. See you on the next pair! 🙏

Avaliado com 5 de um total de 5 estrelas

The quality is insane

The quality is insane. I put the glasses on and I feel like a totally different person.I really found a lot of confidence wearing these glasses

25 de março de 2026
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Resposta da James Oro Eyewear

That's exactly the feeling we design for! There's something special about putting on a pair that just clicks. Thank you for sharing this experience. Welcome to the family and wear them well!

Avaliado com 5 de um total de 5 estrelas

Quality product

25 de março de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Thank you! We put a lot of care into every detail and it means a lot to know it shows. We hope to have you back soon!

Avaliado com 5 de um total de 5 estrelas

Love the designs

Love the designs and your team is easy to work with. They are very responsive as I didn't see my order being shipped, so the immediately place a new order and received within two days.
It has always been hard for me to find frames that are large enough without have to be manipulated. These fit out of the box. Both Old Godfather and Dunes.

25 de março de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hey Kim! Thank you so much for this, it truly means everything to us! We're so glad that both the Old Money Godfather and the Dunes fit perfectly right out of the box. Finding frames that work without any adjustments is exactly what we design for. We can't wait to have you back!

Avaliado com 5 de um total de 5 estrelas

Incredible sunglasses

Incredible sunglasses, responsive, terrific service, 5 stars!

20 de março de 2026
Avaliação não solicitada
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Thank you so much, this means a lot to us! We work hard to make sure every experience feels just like this. Enjoy the glasses and we can't wait to have you back!

Avaliado com 5 de um total de 5 estrelas

The sunglasses that I ordered are…

The sunglasses that I ordered are absolutely beautiful and really frame my face. I’m not disappointed at all and the quality and how well they’re made. I will enjoy them forever and probably and probably will buy more.

30 de setembro de 2025
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hey Denis! Thanks for sharing your experience. We're so happy to hear you love your glasses! We're always here to help you find a new pair.

Avaliado com 5 de um total de 5 estrelas

Great investment

Great investment… Get great comments I get from it recommended

23 de fevereiro de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hey Duvan! We're so happy you're loving your glasses. Thanks for sharing your experience!

Avaliado com 1 de um total de 5 estrelas

Do not fall for these false reviews / Buyer Beware

Do not fall for these false reviews. This vendor is a scam. The Titan/Titan XL and Hunnids sunglasses are advertised on their webpage are premium sunglasses with 100% UV protection and polarized. The sunglasses are just everyday plastic lenses with no UV protection and no polarization applied. I contacted James Oro Support only to be told the sunglasses are not listed as polarized. I supplied them with a screen shot of the specifications listed for each sunglass advertising the glasses as polarized with 100% UV protection. They admitted their miscommunication of polarized lenses although they charge an extra $30 for polarized lenses. James Oro replied offering me an exchange portal to return my sunglasses. The James Oro exchange portal actually requested an additional deposit of over $200 per sunglass to ensure the exchange. What a Scam.. Buyer Be Aware!!!!!

2 de março de 2026
Avaliação não solicitada
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hi Pete! We appreciate you bringing this to our attention, and we're actively working with you via email to address your concerns.

To clarify for everyone: all of our sunglasses come with UV400 protection, which blocks 100% of UVA and UVB rays. This is standard across our entire collection. Regarding polarization, we've acknowledged the confusion in our email as our product pages provide all of the details.

Our return process is completely free, the amount you're seeing in the portal is a temporary authorization hold (not a charge) that's released once the return is processed. No additional payments are required for exchanges or returns (for US orders).

We're committed to making this right for you, and we're continuing our conversation via email to find the best resolution. We stand behind our products and our customer service.

Thank you for your patience as we work through this with you.

Avaliado com 5 de um total de 5 estrelas

Excellent quality.

Excellent quality.. can’t wait to grab another pair!

23 de fevereiro de 2026
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Resposta da James Oro Eyewear

Hey Steve! That's awesome. We're happy you loved your glasses. Looking forward to seeing you again!

Avaliado com 5 de um total de 5 estrelas

My compliments are unending!

The compliments are unending. James Oro is the best there is!

25 de janeiro de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

Hey Sam! We’re so glad you’re loving your glasses. Thanks so much for sharing your experience. We’d be happy to help anytime when you’re ready for your next pair!

Avaliado com 5 de um total de 5 estrelas

Amazing pair of glasses

Amazing pair of glasses actually delivery was amazing. I ordered them on Friday and got them on a Monday delivered from California to Connecticut. Shipping was pretty good. I would definitely buy another pair.

25 de janeiro de 2026
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

That’s awesome to hear, Daniel! We’re so glad you’re loving your glasses and that shipping exceeded your expectations. Thanks so much for sharing your experience. We’d be happy to help anytime when you’re ready for your next pair!

Avaliado com 5 de um total de 5 estrelas

The quality is amazing

The quality is amazing. Will be buying mode

26 de dezembro de 2025
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Resposta da James Oro Eyewear

Appreciate you noticing it. Thank you for your review and for choosing us.

Avaliado com 5 de um total de 5 estrelas

Quality!!

Shipping was quick, and efficient - packaging and presentation way beyond expectations! Luxury style fs!

26 de dezembro de 2025
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Resposta da James Oro Eyewear

We're glad to hear that. Your review means a lot to us

Avaliado com 2 de um total de 5 estrelas

Taking international customers for fools.

The frames are fine (two stars awarded) but the company's business practices are shocking, misleading, lazy and possibly fraudulent.

A buy one get one free (BOGO) offer has been advertised across various platforms, emails, social media etc but if you reside outside the US, it is buy one ($175) pay double $450!

I contacted the HMRC (UK tax office) they confirmed that an item(s) with a value of $175 should cost no more than $222 in total. Though no items are marked at $0 when sent, the value of the promotion means the second frame does have an intrinsic value of $0.

In order to offer non-US customers the same offer as the US residents, the total price should be divided by two and that is what should be on the label for export. The combined value of the two items should be marked as $175. THERE IS NO COUNTER ARGUMENT. Don't bother arguing with me, argue with the UK tax office.

I raised this with the company, they blamed everyone else and ignored 'their ability' to set the value on their export packages. They essentially ignored UK tax law by claiming the following generalised drivel:

'Please note that while we set the product price and shipping fees, customs duties, taxes, and any additional carrier fees are determined by the destination country’s authorities and shipping carriers. These charges can sometimes include handling fees or other costs beyond standard government rates, which unfortunately are outside our control.'

Yes, they 'do' set the product price. What 'is' in their control is how they chose to mark the value of the items they are selling on the packages meant for international export.

If they want to offer a BOGO across all social media and then chose not to adjust the value of their products to match the same offer that US residents have, they are false advertising and discriminating against international customers.

TO BE CLEAR - the price on the packaging should say $87.50 per pair so that the total ACCORDING TO HMRC is $222 NOT $450. That is 'completely' in their control and there's no point in blaming outside government rates. 'Oro' sets the price, either they adjust the value of their exports to create parity with US citizens or they don't.

They drive traffic to their website with a bogus offer. When I replied to their dismissive excuses, they ignored the reply. I wrote again, again nothing. Two weeks have gone by, the emails referring to our tax office (who they are blaming) have been unreturned.

No doubt they will either ignore this or reply with the standard deflective, non-responsibility taking, blame outside forces rubbish that most companies spew out when confronted with a bad review, they will no doubt blame an influx of emails they had to deal with over a sale period for not replying (which is BS) as they had no problem in returning the email the next day when they thought a sale was about to be made, but not when pressed by the UK's 'own tax office figures'!

What's the result? They have lost a customer which clearly they don't give a rat's ass about because if they did they wouldn't make inaccurate excuses as to why international customers have to pay double.

$87.50 per pair on the export documentation is 100% lawful. UK tax law is available for anybody to read. To suggest otherwise is disingenuous. There is no excuse or explanation that changes UK tax law. There is no explanation that excuses lazy opportunistic business practices. Advertising one offer that drives traffic when the advertising clearly doesn't reflect the reality of their pricing can be viewed as fraud. The next correspondence will be to the IRS and they can look into it.

This is the kind of review you get when you take your international customers for fools.

23 de novembro de 2025
Avaliação não solicitada
logotipo da James Oro Eyewear

Resposta da James Oro Eyewear

We’re very sorry for the frustration this caused and for how this situation was handled. We understand why this felt misleading, and we also acknowledge that our follow-up should have been better. Being left without a response is unacceptable.

While international shipments require us to declare the full retail value of the items for customs, regardless of promotions, we recognize that this wasn’t communicated clearly and that’s on us.

Your feedback is heard, and we’d like the chance to review your order directly and see how we can make this right.

Please reach out to us at help@jamesoro.com with your order number so we can continue the conversation properly and solve this as soon as possible.

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