I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Ver mais
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Veja o que dizem as avaliações
Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Ver mais
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It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Ver mais
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DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Japebo.com
Escrito pela empresa
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Informações de contato
Fabriksvej 9A, 4200, Slagelse, Dinamarca
- info@japebo.com
- japebo.com
4,1
Muito Bom
336 avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivered on time and in great…
Delivered on time and in great condition. Happy to trade again
22 de abril de 2025
Very poor experience very poor company
Very poor experience. Never would have ordered it if I knew they were in Denmark. Finally received the charger it works very poor.
22 de abril de 2025
Shipped an empty package…
I received an empty package and have contacted the company. Awaiting a response.
5 de maio de 2025
Avaliação não solicitada
This is my second purchase from Japebo
This is my second purchase from Japebo, the only company I found that correctly listed the size of the Concha Lock that I wanted to buy. The order from Denmark takes a little while to go through US Customs so it's not something to think of as a 'last minute' purchase. I'm willing to wait.
21 de abril de 2025
Resposta da Japebo.com
Thank you so much for your detailed and thoughtful review! We’re truly glad to hear that you returned for a second purchase and that our product listings helped you find exactly the right Concha Lock size. Accuracy in product details is something we care deeply about, so your feedback means a lot.
We also appreciate your patience with the international delivery time to the US — and completely understand that customs can add a bit of extra time. We're grateful that you're willing to wait, and we’re here to help anytime you need us again.
Thank you for choosing Japebo!
Best regards,
Johanna, Japebo
Quality of product
8 de abril de 2025
Resposta da Japebo.com
Thank you for your review! We're glad to hear that you’re satisfied with the quality of the product. We always aim to offer reliable and high-standard solutions to our customers.
Thank you for choosing Japebo — we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Resposta da Japebo.com
Thank you so much for your review! We're happy to hear that you're satisfied with the service, the product's performance, and the on-time delivery. We always strive to provide our customers with reliable products and excellent service.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Wonderful company and great service,
Wonderful company. I was able to purchase the correct items for my hearing aid. Shipping was quick and correct. Will definitely purchase from them again.
2 de abril de 2025
Resposta da Japebo.com
Thank you so much for your wonderful feedback! We're thrilled to hear that you were able to find the correct items for your hearing aid and that the shipping was both quick and accurate. Knowing that you'd be happy to shop with us again truly means a lot.
Thank you for choosing Japebo — we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Customer service was prompt in emailing…
Customer service was prompt in emailing me answers to any questions I had.
However, more detailed tracking would be useful.
23 de março de 2025
Resposta da Japebo.com
Thank you for your review! We're glad to hear that our customer service was prompt in responding to your questions. We appreciate your feedback on tracking, and we will certainly take it into consideration to improve our service.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Resposta da Japebo.com
Thank you so much for your wonderful review! We're thrilled to hear that you are satisfied with our product and pricing, and that your shipping experience was fast. Your feedback means a lot to us and helps us continue to improve our service.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Johanna, Japebo
What I needed, easy to find.
The website made it easy to find what I needed. The suggestions about what products to consider were well written and helpful. The shipment arrived in surprisingly short time.
5 de março de 2025
Resposta da Japebo.com
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to navigate and that our product suggestions were helpful for you. We strive to provide a seamless shopping experience, and it's great to know that your shipment arrived quickly.
Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
Johanna, Japebo
Resposta da Japebo.com
Thank you so much for your positive feedback! We're thrilled to hear that you found the ordering process easy and that your delivery was fast. Our team works hard to ensure a smooth experience for our customers, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Johanna, Japebo
Easy. Affordable. Great service!
Easy to order replacement parts and the prices are excellent! Overseas shipping may take a few days, but there is package tracking that keeps you informed of the progress. Excellent company and I will definitely order again, as needed.
3 de março de 2025
Resposta da Japebo.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our ordering process for replacement parts easy and our prices competitive. We strive to provide a seamless experience, and it’s great to know that the tracking system helped keep you informed during shipping.
We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance with your next order, please don’t hesitate to reach out.
Best regards,
Johanna, Japebo
Great experience
Great experience. So happy to find hard to find batteries. Arrived in less than two weeks.
3 de março de 2025
Resposta da Japebo.com
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us and that you were able to find the hard-to-find batteries you needed. We strive to provide fast and reliable service, and we're glad to know your order arrived in less than two weeks.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
Johanna, Japebo
We were able to find hearing aid…
We were able to find hearing aid batteries here that we couldn’t find anywhere else. It took a little bit to get them because of shipping over overseas, but they arrived and work fine.
2 de março de 2025
Resposta da Japebo.com
Thank you for taking the time to share your experience with us! We're thrilled to hear that you were able to find the hearing aid batteries you needed. We understand that shipping can sometimes take a bit longer, especially for overseas orders, and we appreciate your patience during that process.
It's great to know that the batteries arrived in good condition and are working well for you. Your satisfaction is our priority, and we’re glad we could assist you in finding the right product.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Johanna, Japebo
Exactly what I needed!
I have looked everywhere for just the right hearing aid tips and these are perfect. The price is comparable. Delivery was quick.
23 de fevereiro de 2025
Resposta da Japebo.com
Thank you so much for your positive review! We're thrilled to hear that you found the perfect hearing aid tips with us. It's great to know that you found our prices competitive and that your delivery was quick. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Johanna, Japebo
Excellent quality at a great price
Excellent quality at a great price. Shipped very quickly.
7 de fevereiro de 2025
Resposta da Japebo.com
Thank you so much for your kind words! We're thrilled to hear that you are happy with the quality of our products and that you found our prices to be great. It's also wonderful to know that your order was shipped quickly.
Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Johanna, Japebo
Excellent communication.
Excellent communication.
Excellent batteries.
Quick shipping.
Thank you, Japebo!
18 de fevereiro de 2025
Resposta da Japebo.com
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our communication, batteries, and shipping speed. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
Johanna, Japebo
Ease of ordering.
16 de fevereiro de 2025
Resposta da Japebo.com
Thank you for taking the time to share your feedback regarding your recent experience with our ordering process. We are thrilled to hear that you found it easy to place your order!
At Japebo, we strive to make the shopping experience as smooth and convenient as possible for our customers. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Johanna, Japebo
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