Delivery several days longer than the promised delivery in two days. Provide more realistic delivery dates please. Also, the unit being purchased (a Signia Pure Portable Charger) appears to be very ov... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Clear, concise web site. Easy to find what I wanted, good price and prompt delivery. Will definitely order again.
A empresa respondeu
Great company, product is great quality and delivery is super quick. Highly recommend.
A empresa respondeu
Even though the delivery was fast and the price was good, I only gave a 3 because I did not receive an answer to my complaint. The only reason that I did receive my delivery was because I closely trac... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Japebo.ie
Escrito pela empresa
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Escrito pela empresa
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Informações de contato
Fabriksvej 9A, 4200, Slagelse, Dinamarca
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4,4
Excelente
233 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Satisfied customer.
I ordered the product from your website, and it arrived as was ordered on time. What more should anyone want??
9 de janeiro de 2026
Resposta da Japebo.ie
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your order arrived on time and met your expectations. Your satisfaction is our top priority, and it’s wonderful to know that we succeeded in delivering a positive experience for you.
If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!
Best wishes,
Micas - Japebo
fast efficient service
22 de dezembro de 2025
Resposta da Japebo.ie
Hi Charlie, thank you for your review!
Glad to hear you found our service fast and efficient.
You’re always welcome back.
Best regards,
Mads – Japebo
Prompt and used our own Irish postal…
Prompt and used our own Irish postal service
2 de janeiro de 2026
Resposta da Japebo.ie
Thank you for taking the time to share your feedback on Trustpilot.
We are delighted to hear that you found our service prompt and appreciate your choice to use our Irish postal service.
Your satisfaction is our top priority, and it’s great to know that we met your expectations.
If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Micas - Japebo
Product arrived in good time but was…
Product arrived in good time but was badly packed,item rattling around the box due to bad packaging.
2 de janeiro de 2026
Resposta da Japebo.ie
Hi Patrick, thank you for your feedback.
Sorry to hear the packaging wasn’t up to standard — we’ll take this on board and improve how we pack these items so they’re better protected in transit.
Best regards,
Mads – Japebo
Excellent turnaround on Delivery
Very straight forward ordering. Notification about dispatch and delivery. Quick delivery too and neat enough package to be posted through letterbox.
28 de dezembro de 2025
Resposta da Japebo.ie
Barbara,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Good experience, no problems
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
12 de dezembro de 2025
Resposta da Japebo.ie
Hi Martin, thanks for the review!
Really glad the switch to Japebo was smooth and that your order was dispatched quickly and arrived on time.
We appreciate your trust and hope to help again soon.
Med venlig hilsen
Mads – Japebo
Great product and very fast delivery…
Great product and very fast delivery highly recommended .
7 de dezembro de 2025
Resposta da Japebo.ie
Tim,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
I purchased a product for widex
I purchased a product for widex , connection was incorrect, contacted customer service and I got and answer from a bot.
Buy with caution, product is genuine but if you have any issues or want a refund it will not happen
I currently have multiple correspondence with your team and no responses bar the early generic reply
G Fitzpatrick
Ireland
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Japebo.ie
Thank you for your review, Nuala.
I would like to reassure you that you are communicating with a real person, not a bot. I am sorry if our previous reply gave a different impression, and I regret that your experience has been frustrating.
We understand how important compatibility is when ordering accessories for Widex hearing aids. If the product you ordered is not compatible, we are more than happy to help you find the correct solution. We always aim to guide our customers and resolve issues where possible.
Regarding returns, unopened and unused products can of course be returned in line with our return policy. That said, please reach out to us on info@japebi.ie and we will be happy to see if there is an alternative solution that can help in your situation.
We appreciate your feedback and the opportunity to clarify this, and we would very much like to assist you further.
Kind regards
Sean – Japebo
Resposta da Japebo.ie
Hi there, thank you so much for the 5-star review!
Great to hear that your order arrived exactly as expected and very promptly.
We really appreciate you choosing Japebo, and we’re always happy to help again whenever you need anything.
Kind regards,
Mads – Japebo Customer Service
Resposta da Japebo.ie
Thank you for your feedback! We’re pleased that you experienced quick delivery and found our pricing competitive.
– Japebo Support
Resposta da Japebo.ie
Hi Colette, thank you so much for the 5-star review!
We’re delighted to hear you had excellent service and that the delivery was super quick.
Thanks again for shopping with us — we’re always happy to help anytime you need something.
Kind regards,
Mads – Japebo Customer Service
Timely and efficient delivery of…
Timely and efficient delivery of ordered product to correct address
14 de novembro de 2025
Resposta da Japebo.ie
Hi Pat, thank you very much for the 5-star review!
We’re really happy to hear your order arrived on time and to the right address.
We truly appreciate you shopping with us, and you’re always welcome back anytime you need something.
Kind regards,
Mads – Japebo Customer Service
No hassle ordering and very prompt…
No hassle ordering and very prompt delivery.
7 de novembro de 2025
Resposta da Japebo.ie
Thank you for taking the time to leave us a review on Trustpilot!
We are thrilled to hear that you had a hassle-free ordering experience and that your delivery was prompt.
At Japebo, we strive to provide our customers with the best service possible, and your feedback motivates us to keep improving.
If you have any further comments or suggestions, please feel free to reach out.
We look forward to serving you again soon!
Best regards,
Micas - Japebo
Resposta da Japebo.ie
Hi,
Thank you so much for your great review. We're really happy to hear that the delivery was fast and everything arrived exactly as expected!
Kind regards,
The Japebo Team
Resposta da Japebo.ie
Hello,
Thank you for taking the time to leave such positive feedback! We’re glad that your products arrived quickly and that you were pleased with the service.
Best regards,
The Japebo Team
Resposta da Japebo.ie
Hello,
Thank you for your positive feedback! We’re glad to hear that you found our prices fair and that your order arrived so quickly.
Best regards,
The Japebo Team
Thanks 100%
24 de outubro de 2025
Resposta da Japebo.ie
Hello,
Thank you for your feedback! We’re delighted to know that you’re completely satisfied with your experience.
Best regards,
The Japebo Team
Returns policy and customer care non…
Hi Mads
While I appreciate your reply I believe it is complete waffle. There is nothing wrong with the hearing aid except the component I bought from Japebeo.
You say whoever I got the hearing aid from might extend a goodwill gesture to me when it's Japebo who should be making this gesture.
If I bought a part for a car from an autoparts shop and it was faulty I would bring it back to the shop. I would not send it to the people who made the car and expect goodwill.
I spent approx 90 euros in your shop so you and not the manufacturers received that money. The makers of the part are not the ones who should refund as a token of goodwill it's Japebo who should man up and do it.
Not very happy at all!
Damien
Returns policy and customer care non existent
Long story short. I ordered a receiver and it packed up after 2 months. Re-ordered another and emailed customer service. Received an email to tell me that particular model was being discontinued. Maybe it's because it packed up after two months. Was then told the new model needed a different waxguard. I then had to order the waxguards and it cost me another 15 euros. I now have waxguards for the older model which was discontinued which I also ordered when I first bought the now discontinued receiver. I would ask anyone if this is the type of service you would like to receive?
31 de outubro de 2025
Resposta da Japebo.ie
Hi Damien, thank you for updating your review and for explaining the full situation.
I’m genuinely sorry for the frustration this has caused — especially when your hearing aids are such an essential part of your life, and with severe tinnitus this isn’t a small issue.
I completely understand why this felt unfair. Having a receiver fail after a short time is bad enough, and then being automatically moved to the newer model because Phonak discontinued the 4.0 shouldn’t have left you paying extra or stuck with wax guards you can’t use. The change from CeruShield to CeruStop filters is a real difference in day-to-day maintenance, and we should have made that clearer up front so you didn’t end up with unnecessary cost or leftover parts for a discontinued model.
On the warranty point, I also want to explain this as clearly as possible because I hear how disappointing that was. The manufacturer warranty covers the hearing aids themselves, but spare receivers bought separately are classified as consumable replacement parts and don’t come with a standalone warranty. That’s why we advised that any warranty-related replacement would need to go through the hearing specialist who supplied your hearing aids, as they may be able to support you under the hearing-aid warranty or as goodwill.
I’m sorry again that this process has felt like excuses rather than support. Your feedback is taken seriously, and it highlights that we need to communicate model changes and compatibility more clearly so customers don’t end up in this position.
Kind regards,
Mads – Japebo Customer Service
Easy to order for quick delivery
Ordering online was easy and customer friendly particularly using pictures for products. And very quick delivery
21 de outubro de 2025
Resposta da Japebo.ie
Hi B. Coman,
Thank you so much for your wonderful review!
We’re really glad to hear that you found the website easy to use and that your order arrived quickly — that’s exactly the experience we aim to deliver.
Best regards,
Mads – Japebo
Resposta da Japebo.ie
Tere Toomas,
Suur aitäh Teie arvustuse eest!
Meil on hea meel kuulda, et tellimus jõudis kiiresti kohale, hoolimata kaugusest ja transpordist. Tore, et olete rahul!
Parimate soovidega
Mads – Japebo
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