The Jedi Archives Avaliações 553

There was a slight error with a duplicated order but one single email resolved the issue immediately. Great customer service and my order arrived extremely well packaged. Will definitely do business again with this company.

I have ordered from this store twice, once before Christmas and everything was fine. My second order though, to say the service has been poor is an understatement.

I placed the order on December 30.

On January 9 I sent a ticket on their website asking for an update.

On January 16 I sent an email as I still hadn't heard anything and asked them to cancel and refund me if they weren't going to ship by the end of the day. I received a response apologizing and saying they had missed the ticket, they asked if I wanted to wait for the item as it wasn't in stock (didn't see any mention of this when ordering) or if I wanted a different item (I hate when stores do this, if I wanted R2-D2 instead of Darth Sidious then that's what I'd have ordered), or if I wanted a refund. I replied asking for the refund.

At this point I thought fair enough, mistakes happen, I'll just get it off Amazon where it was in stock, however I received no reply.

On January 17 I sent another email asking them to confirm they received my email asking for a refund.

On January 20 I received a reply saying they would sort my refund.

As of today, January 23 my order is still showing as Processing. Not been cancelled, no refund. It has been 24 days since I placed the order, 14 days since I first chased it and 7 since I asked for a refund, yet nothing has been actioned.

I believe I have been more than patient and feel I have no choice but to raise a chargeback with my bank.

Edit: Improved from 1 to 2 stars. After leaving review my refund was processed. While it's a shame a bad TrustPilot review is what it took to prompt action, they do seem to be genuinely sorry about what's happened and I'd give the benefit of the doubt that my experience isn't typical of the store.

Great service as always, I’ve purchased many hot toys from Jedi archives and would thoroughly recommend

I placed a preorder which took around 3months but be rest assured that Jedi Archives are genuine and very helpful if you have any concerns.

Traveled from Wolverhampton to Dorchester to build my lightsaber and got to say it was an amazing experience very friendly staff and I will continue to buy from Jedi archives. Recommend to anybody

May the force be with you. ALWAYS

Fast delivery.

Item was lost in transit. The shop didn't get in touch to let me know; I had to phone them, as they ignored my initial e-mail inquiry. Neither did they keep me informed, when they said they would. In the end I had to use Paypal to get a refund. First and last time I will use this business.

Top seller & quick delivery

Great customer service! Amazing communication and quick shipping.

A very kind and considerate company. Would highly recommend. Unlike other companies their communication is excellent.

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From placing the order to delivery. Keep updated at all stages. Fast delivery. Great Service
Would defo order again

Helpful friendly staff, great prices

Excellent products selection, competitively priced. Along with superb deals.
Swift delivery as well.
Jedi Archives are outstanding, and the home of Hots Toys in the UK.
Thank you Ben and the team.

Had no updates on pre-order. Tried to contact them with no response. I have paid in full, so not happy at all.

I recently ordered several Hasbro Black Series figures from JediArchives, and I couldn’t be happier with the experience. Their website is easy to navigate, with clear photos, detailed descriptions, and real stock levels; which is a huge plus for collectors like me.

What really stood out, though, was the care taken in packaging and delivery. My order arrived quickly and was incredibly well packed, the figures were protected so the boxes and cards were in perfect, mint condition. It’s clear they understand how important packaging is to collectors.

Overall, an outstanding experience from start to finish. I’ll definitely be ordering again and highly recommend JediArchives to any Star Wars fan or serious Black Series collector!

Great service, frequent updates and items arrived quickly and very well packaged

Have purchased several items from the Archive before. Always a pleasure to deal with. Delivery always prompt.