I'm back on this site more to vent than anything else because I don't think I'll ever get my MONEY back after all this time. And YES, it's MY MONEY because I won it playing. To make a long story short... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It took almost 2 full months but I finally received my redemption, so I'm raising my rating from 1 to 2 stars. Overall it was still a horrible experience, but at least I wasn't scammed. I won't be pla... Ver mais
A empresa respondeu
Such a shame because this social casino has so much potential- great game selection, Playthrough reqs, daily bonus etc. however, all of this is irrelevant because it looks like they don’t payout... Ver mais
A empresa respondeu
Still waiting for my redemption request from July 28th for $100.03. They were supposed to fix the player levels which changed to level 1 when they changed their platform to the new app and they also... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We offer free-to-play online sweepstakes casino-style games. 🎰 Play like a true Jefe here at JefeBet! 🎰
Informações de contato
3900 S. Hualapai , 89135, Las Vegas, Estados Unidos
- help@jefebet.com
- jefebet.com
Infirmação importante
2,0
Ruim
563 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awful site
This company is a horror show. DO NOT DEPOSIT MONEY HERE NO MATTER HOW GOOD THE DEAL SEEMS TO BE. You will never see any payout. They have owed me $119 since April 7th.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Johnny!
Waiting on $119 since April 7th is an agonizingly long time to wait, and sitting in limbo for over five months is completely unacceptable. We hear your outrage loud and clear, and we fully understand why you feel driven to warn others away after dealing with a delay of this scale.
Please rest assured that our team is actively working through the pending redemption queue to process and release payouts as steadily as possible. We know assurances don't replace getting your funds, and we sincerely apologize for the heavy stress, anger, and disappointment this experience has caused you.
Thank you for leaving your feedback. We have logged your review and forwarded your update directly over to our payments team as work on pending redemptions continues.
JefeBet Support
Jefebet not as advertised
Jefebet advertised quick redemption. After actual purchase and winning, it has been well over six months and monthly inquiries and still no resolution. I receive only standard response that my redemption is still in the queue that is delayed due to unexpected volume. I write this review now as it seems users can no longer sign into the site.
30 de março de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Cheryl!
Waiting over six months for a redemption when you were expecting fast payouts is deeply frustrating, and receiving repetitive updates about high volume only adds to the exhaustion. Facing trouble even signing into your account on top of that makes an already terrible experience much worse, and we completely understand why you are fed up.
Regarding the sign-in errors, our technical team is actively investigating and fixing account access issues following our recent platform updates so players can log back in smoothly. While redemptions continue to be processed through the queue, we recognize that standard responses do not lessen the strain of an extended wait, and we sincerely apologize for the ongoing delay and login disruptions.
Thank you for leaving this review and detailing what you are experiencing. We have logged your report and forwarded your feedback directly to our technical and support teams as work continues on resolving these site issues and clearing pending requests.
JefeBet Support
Don't know if I'll ever recieve my redemption
Submitted my redemption the day of July 21st....it is now August 26th and still nothing to be seen but the same old song and dance from anyone who replies about it....they say exactly the same thing so I know it's not out of sincerity....more like a handbook...
21 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Jennifer!
Waiting over a month since July 21st for a redemption is frustrating enough on its own, but feeling like you are receiving canned, repetitive answers when looking for updates only makes it worse. We completely understand why getting uniform replies makes the communication feel insincere and transactional.
While our updates are structured to keep information clear and consistent across the board while the team works through the redemption queue, we recognize that standard responses do not lessen the burden of a five-week wait. We know how exhausting this limbo is, and we genuinely apologize for the ongoing stress and annoyance this delay has caused you.
Thank you for candidly calling this out. We have logged your feedback and passed your comments directly over to our team as work on pending requests continues.
JefeBet Support
I’m trying to verify my account and it…
I’m trying to verify my account and it keeps showing that I haven’t submitted my ID yet but I’ve tried multiple times and it goes back to the same screen to take picture of my ID. When trying to contact support it takes me to zendesk saying that jefebet no longer uses zendesk. So how am I supposed to contact support. I have $130 that i can’t do anything with.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Jason!
Getting stuck in a verification loop while trying to upload your ID is incredibly frustrating, and coming across a broken support link when trying to get help only adds to the headache—especially when you have $130 waiting on your account. We completely understand why this experience has been so maddening.
To get your account verified and bypass that broken link, please email our support team directly at support@cs.jefebet.com.
We sincerely apologize for the technical hiccup with the support portal and the inconvenience this issue has caused you. We have logged your feedback and passed it over to our technical team so it can be fixed.
JefeBet Support
Rigged blackjack, constant site errors, bad games
Blackjack is clearly rigged, dealer always gets good hands and doesnt bust. Impossible to win on their games. No live/table games. The site often fails to load or logs me out or gives location errors even though im in a valid location. There is no reason to play on this site, it is terrible.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Andrew!
Dealing with site errors, location glitches, and unexpected logouts is frustrating enough on its own, but facing those technical issues alongside a brutal run at the blackjack tables makes for an entirely terrible experience. We hear your annoyance loud and clear.
While all of our games operate on certified Random Number Generators (RNG) to ensure completely random and unbiased outcomes, we know a tough streak of dealer hands can certainly make it feel otherwise. That said, platform reliability—such as seamless location checks and stable sessions—is essential, and technical glitches mid-game ruin the experience.
We sincerely apologize for the frustration, headache, and disappointment these technical errors and game selection limits have caused you. Thank you for candidly sharing your review with us; we have logged your feedback regarding site performance and game options, and we have passed your notes directly to our team.
JefeBet Support
⭐ 1-Star Review-Very Disappointing Experience with Jefebet
I started sending letters to JefeBet on April 24, 2026. Unfortunately, my experience with their mail-in program was extremely frustrating and disappointing.
I sent a total of 380 letters. I only received 7 payments, corresponding to 10, 4, 5, 33, 21, 22, and 3 letters respectively.
I also experienced repeated irregularities with my SC balance. SC would appear in my account and then be removed, sometimes without giving me enough time to play. I contacted customer support multiple times and was told that there were problems and delays because of the large number of people submitting mail-in requests.
Despite these problems, I continued participating in good faith. I continued writing letters and playing because I believed the situation would eventually be resolved.
I made two redemptions that were never paid:
• June 10, 2026 — $100
• June 27, 2026 — $140
I contacted support several times about these unpaid redemptions. Initially, I was told that payments were delayed because there was a queue and that I would be paid when it was my turn. Later, I was told that my account was being reviewed.
Eventually, my account was closed and I could no longer access it. I still had approximately $50 SC remaining in the account that I had not been able to use.
I also had a letter returned to me unopened. I later noticed that I had made a spelling mistake in the word “Sweepstakes” on the envelope, so I believe that may have been the reason it was returned. I mention this only as part of my overall experience with the mail-in process.
What is most frustrating is the amount of time, effort, and money I invested. I spent countless hours preparing 380 letters and paid for the materials and postage needed to send them. I continued participating despite the repeated issues because I trusted that my requests would eventually be processed.
24 de abril de 2026
Avaliação não solicitada
Resposta da Jefebet
Hi Odelkys,
Thank you for taking the time to share your experience with us. Account decisions like this are handled under our published Terms & Conditions and Sweepstakes Rules, and we take them seriously.
We are not able to discuss the details of an individual account in a public forum, but we'd genuinely like to look into this further. Please email us at support@cs.jefebet.com and reference this review, and our compliance team will follow up with you directly.
JefeBet Support
My experience with jefebet has been…
My experience with jefebet has been extremely disappointing. I had a $400 redemption that was already being processed to my bank account, as well as another $400 that had already been credited to my account. Without warning or a clear explanation, GFB closed my account and prevented me from accessing the full $800.
I contacted them seeking an explanation and a fair resolution, but I still have not received a satisfactory response. I invested a significant amount of time and money in postage, envelopes, index cards, and other materials while following their promotional process. Closing my account without providing specific reasons and withholding money I had already earned feels extremely unfair.
I am asking Jefebet to review my case, provide a clear explanation, and return the $800 that was in my account and pending redemption. At the very least, I deserve to recover the money I invested in materials. I hope they resolve this matter promptly.
14 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
Hi Masiel,
Thank you for taking the time to share your experience with us. Account decisions like this are handled under our published Terms & Conditions and Sweepstakes Rules, and we take them seriously.
We are not able to discuss the details of an individual account in a public forum, but we'd genuinely like to look into this further. Please email us at support@cs.jefebet.com and reference this review, and our compliance team will follow up with you directly.
JefeBet Support
I put in a redemption for $100 on June…
I put in a redemption for $100 on June 5th. It is STILL pending. And right now I really need the money. It is so frustrating that I willingly put a little money on these sites when I have extra and they can take it right away, but when you win they can take as long as they want to pay. I think I’m gonna stop playing. The amount of stress I am under currently is just not worth it. And your company should be ashamed of yourselves because of all the people who are feeling this way. It’s NOT fair. One of the worst social casino experiences I have ever had. And there is not even any sign of you guys attempting to make it right. I have even asked for a refund from the packages I have bought and in return I would cancel my redemption and I couldn’t even do that. I don’t know what else to do at this point.
5 de junho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Jessica!
Waiting for a redemption since June 5th is an extended period to sit without your funds, and we hear your frustration regarding the contrast between instant purchases and payout wait times. Experiencing a delay like this when you are already dealing with personal stress is deeply exhausting, and we hear how overwhelming this situation has been for you.
Our team is actively issuing payouts to work through the pending redemption queue as steadily as possible. While standard processing policies apply to all transactions, we recognize that waiting this long creates immense strain, and we sincerely apologize for the heavy stress and disappointment this has caused.
Thank you for sharing your experience so candidly with us. We have logged your comments and recorded your feedback for our team as work on pending redemptions continues.
JefeBet Support
Started a redemption in April
Started a redemption in April. 4 months later and nothing. Sent customer service an email and they just responded with basic boilerplate language.
18 de abril de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Alvaro!
Waiting since April with no resolution four months later is deeply exhausting. We completely understand why this has left you feeling ignored and fed up with the process.
Our team is steadily working through the redemption queue to process and release pending payouts. We know standard responses can't make up for such a long wait, and we sincerely apologize for the heavy stress, uncertainty, and frustration this delay has caused you.
Thank you for sharing your experience so candidly. We have logged your feedback and passed your note over to our team as work on pending redemptions continues.
JefeBet Support
Jefebet is a scam
Jefebet is a scam. Customer Service is poor. I followed the Jefebet Sweepstakes Rules Version 1.6, effective July 1, 2026, to a "t" when submitting my requests for their alternate mode of entry for Sweepstakes Coins. After mailing the requests and waiting, I received an email stating that my account had been deactivated and that the deactivation was final due to "AMOE abuse". I had never requested AMOE before. I requested that they tell me which specific rule I overlooked or where abuse was cited in their rules, but got no response. I am very careful about following the rules, so things like this don't happen. I was extremely disappointed because I liked playing the few games on their site that actually worked. They ask participants to submit their bank statement as part of the verification process. This is not an application for a mortgage and seems unnecessary. I am not happy with my experiece with Jefebet.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Nicole!
We hear your feedback regarding your account deactivation, your experience with customer support, and your concerns about our bank statement verification requirements. Having an account deactivated and being left without clear answers is an understandably frustrating situation.
While we cannot discuss specific account statuses, compliance decisions, or deactivations in a public forum, account reviews and verification steps are in place to maintain platform security. That said, we recognize how disappointing this experience has been for you.
Thank you for sharing your detailed feedback with us. We have recorded your comments and forwarded your message directly to our team.
JefeBet Support
Account Closed With 60 SCoins
Account Closed With 60 SCoins — No Clear Explanation
I am very disappointed with my experience with Jefebet Casino. My account was closed while I still had approximately 60 SCoins in my balance. The reason provided was alleged “AMOE abuse,” but I was not given a clear explanation of what specific rule I supposedly violated.
I carefully reviewed the AMOE rules, and I could not find any clearly stated restriction regarding the number of AMOE requests a participant may submit, as long as they are completed and submitted according to the published rules.
If Jefebet believes that a specific limit or usage pattern constitutes “abuse,” that restriction should be clearly disclosed in the official rules so participants know exactly what is permitted. Closing an account and leaving a remaining SCoins balance inaccessible based on a restriction that does not appear to be clearly stated is concerning.
I would appreciate a transparent explanation identifying the specific rule I allegedly violated, as well as clarification regarding what will happen to the approximately 60 SCoins that remained in my account at the time it was closed.
Consumers deserve clear rules, consistent enforcement, and transparency when an account is terminated.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
Hi Ana,
Thank you for taking the time to share your experience with us. Account decisions like this are handled under our published Terms & Conditions and Sweepstakes Rules, and we take them seriously.
We're not able to discuss the details of an individual account in a public forum, but we'd genuinely like to look into this further. Please email us at help@jefebet.com and reference this review, and our compliance team will follow up with you directly.
JefeBet Support
Both my wife and I have been waiting…
Both my wife and I have been waiting for 6 weeks for $100 and $120 redemptions respectively. We just keep getting the same responses that Jefebet is working to clear up the issue, but our redemptions remain pending. I haven’t had this issue with any other online casinos
1 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Fred!
Waiting six weeks for both your $100 and your wife's $120 redemptions is a very frustrating situation, especially when you are used to much smoother experiences elsewhere. We completely understand why receiving repetitive updates while your requests sit pending leaves you feeling stuck and exasperated.
Please know that our team is actively working through pending redemptions to clear out requests and process payouts as steadily as possible. We recognize how concerning this delay is for both of you, and we sincerely regret the stress and inconvenience this extended wait has brought to your household.
Thank you for bringing this to our attention. We have logged your feedback and our team will be reviewing it.
JefeBet Support
I buy and they don’t pay me
I buy, play and win and never receive my money, the closed my account to don’t pay
7 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Betty!
We hear how angry and unfair this situation feels, and we completely understand your frustration. Winning fair and square, waiting for a payout, and then having your account closed without getting your money is a deeply upsetting experience.
We recognize how deeply concerning this outcome is, and we regret the frustration and mistrust it has caused.
Thank you for bringing this to our attention. We have received your message and passed your case directly to our team to review.
JefeBet Support
What happened?
What happened? This used to be one of my favorite casinos! Seems like the new trend these days all these casinos do great and then just start ghosting people. Well I’ve been waiting for about 3 months for a redemption only 113 bucks. Come on jefe do better!
16 de junho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Anthony!
It is really tough to read this, especially coming from someone who used to love playing with us. Waiting nearly three months for a $113 payout is completely exhausting, and we understand why the lack of updates makes it feel like you've been left in the dark.
Our team is actively working to clear through the backlog and process pending redemptions as quickly as possible. We know how frustrating this wait has been, and we truly hate that it has damaged the positive experience you used to have with JefeBet.
Thank you for reaching out and sharing your thoughts. We have received your message and passed your case directly to our team to review. If you need any assistance in the meantime, please feel free to contact us through our official support channels.
JefeBet Support
The WORST!!! STAY AWAY!!
My last review was a complete lie, I was just trying to expose JefeBet for using AI to respond to these reviews and has no idea what’s going on with their platform. I’m still deactivated and had 100s in redemptions waiting. This is the worst kind of sweepstakes casino!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Alexander!
We hear how frustrated you are, and we want to address your concerns directly. Being deactivated with pending redemptions is an incredibly stressful situation, and we fully understand why you're upset about the status of your funds.
We also want to set the record straight: there is a real person behind this response reading your feedback and handling these reviews. While privacy guidelines mean we cannot discuss specific account statuses or deactivations in a public forum, we take your situation very seriously.
If you have questions or want to discuss your account details further, please reach out to us directly through our official support channels so our team can assist you. We have received your message and passed your case along to our team to review.
JefeBet Support
Terrible casino closing accounts to not…
Terrible casino closing accounts to not pay, it blocked me and all my friends for not paying
30 de junho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Estuardo!
Thank you for reaching out and sharing what happened. We completely understand how upsetting and stressful it is to face an account closure, especially when you and your friends are waiting on payouts and looking for clear answers.
Please know that our team is actively working through all account reviews and redemption requests as quickly and thoroughly as possible. We recognize how deeply concerning this situation is and regret the anger and frustration it has caused for you and your group.
Thank you for your comment. While we cannot discuss matters related to specific accounts in a public forum, please know that we have received your message and our team is actively reviewing it.
JefeBet Support
I would give JEFEBET 0 Stars if I…
I would give JEFEBET 0 Stars if I could, I requested a status updated for my July 17th and 28th Redeemption. I was informed by email my account was in good standing and its's a backlog with redeemptions. I was even told I would receive my payments in seperate deposits. Well today I received an email stating my accout was closed. I did nothing wrong with my account I hand written all of my enties and paid for stamps. I have all email correspondence with this company. This is Crazy Just because you don't want to pay me $324.00
4 de agosto de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Lita!
Thank you for reaching out and sharing your experience. We hear your anger and frustration loud and clear, and we completely understand why receiving a notice about account closure after being told everything was in good standing feels so jarring, unfair, and deeply alarming.
Going from expecting redemption updates on your July requests to having your account closed without a clear explanation is an incredibly upsetting situation. Expecting clear, consistent communication and fair handling is completely reasonable, and we regret the distress, confusion, and broken trust this outcome has caused you.
We truly value your feedback, as hearing about these experiences is crucial for us. While privacy guidelines prevent us from discussing specific account statuses or decisions in a public forum, please know that your notes regarding this experience have been fully documented and passed along to our internal team.
JefeBet Support
Requested a redemption on July 23rd
Requested a redemption on July 23rd. Tried to log onto the site today -- July 31st -- and was given a message saying that my account has been locked.
Others' reviews have echoed this pattern, and it looks like the company is using AI to respond to reviews on this platform. Smells like an exit scam.
23 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Tyler!
Thank you for taking the time to share your concerns. We're sorry to hear that your experience has left you feeling this way, and we understand how frustrating it can be when you have questions about your account or redemption status.
For your privacy and security, we're unable to discuss account specific details in a public forum. If you have any concerns regarding your account, redemption, or any message you've received, we encourage you to reach out to our support team by email. We'll be happy to review your concerns, answer your questions, and provide any clarification we can.
We appreciate your feedback and the opportunity to address your concerns directly.
JefeBet Support
Crooks
Crooks. They will not pay out if you win. Waited almost two months for a payout. Decided to just play out the money that I had in there and tried to cash it out two more times and got nothing. Do not spend any of your money here. This is the only casino that I have ever had this happen to me. Every single other one I have used paid out. The person or people running this site should be locked up at the very least.
29 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Jesse!
Thank you for taking the time to share your review. We hear your frustration loud and clear, and we are truly sorry for the experience you had on our platform.
Waiting nearly two months for a redemption and feeling driven to play through your balance out of exhaustion is an incredibly negative experience. You expected a smooth, timely cashout process comparable to what you’ve experienced elsewhere, and we understand completely why this situation left you feeling so angry and disappointed.
Please know that we take your comments very seriously. Feedback regarding extended redemption wait times and overall user experience is being brought directly to our operational teams as we work to improve our service. We regret the stress and inconvenience this has caused you.
JefeBet Support
AMOE...redemptions.......waiting........deactivated
I have written to Jefebet since February 2026 and had redemptions waiting since March 20th, a total of 8 and they deactivated me in early July, with zero payouts and stating that I violated their user agreement, which I did not. Please save yourself the time, postage and headaches of waiting to get nothing.
7 de julho de 2026
Avaliação não solicitada
Resposta da Jefebet
¡Hola Megan!
Thank you for taking the time to share your review and detailing your experience so directly. We completely understand why you are walking away feeling incredibly frustrated. Investing time and money into postage since February, waiting on eight pending redemptions since March, and then experiencing a sudden account deactivation in July is a deeply disappointing outcome.
We deeply regret the stress caused by the months of waiting and the lack of clarity you received from our team. While we must enforce strict compliance and security guidelines regarding all entry methods to protect platform integrity, we hear your frustration loud and clear.
Your comments regarding the time, postage, and how this deactivation was handled have been noted and escalated.
JefeBet Support
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