The rapid stop stem was shorter than the original when it was markers as OEM. My BF said he will try to machine a part to mark it work. In the mean time using a similar not idea part I bought at Ho... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Price was good. Shipment notice email was never received before the item actually arrived. I received the email (and was dated) almost 2 months after I placed the order on 2/20/2024.
A empresa respondeu
The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer ser... Ver mais
A empresa respondeu
Confused why the part went from Sacramento, CA to Orlando FL, then to Prosper, TX...
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With a remarkable 65-year legacy in the industry, Jenco Wholesale remains your premier wholesaler and retailer, offering a diverse array of home improvement essentials, spanning categories such as luxurious Bathroom vanity, Kitchen supplies, Sprinklers, Irrigation, and more. Our product selection is sourced exclusively from globally renowned, top-tier brands, assuring you of the highest quality.
Informações de contato
22 Blue Sky Court, 95828, SACRAMENTO, Estados Unidos
- customerservice@jencowholesale.com
- jencowholesale.com
3,1
Bom
27 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Received wrong part sent emailed about…
Received wrong part sent emailed about threes ago about wrong part no response.
6 de abril de 2025
Resposta da JENCO WHOLESALE
Dear Richard,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. While we did not receive your initial email, we have now acknowledged your concern and have reached out to you directly via email to address the issue.
We are committed to resolving this promptly and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Jenny
The rapid stop stem too short - do not but
The rapid stop stem was shorter than the original when it was markers as OEM. My BF said he will try to machine a part to mark it work. In the mean time using a similar not idea part I bought at Home Depot which sticks up too high.
The package was delivered on time as stated.
9 de fevereiro de 2025
Resposta da JENCO WHOLESALE
Hi Sheila,
We're sorry to hear that the rapid stop stem did not match the original, despite being listed as OEM. Compatibility can sometimes vary by model, and we'd be happy to help verify the correct part.
Kindly email us at sales@jencowholesale.com with your tool’s model number, along with a photo of the original part and the one you received. Once we have that, we’ll gladly assist you with a refund, reshipment, or return, based on your preference.
We truly appreciate your patience and are glad to hear the package arrived on time. Please let us know if there’s anything else we can help with.
Best regards,
Jenny Han
Customer Support Team
Item was shipped fast
Item was shipped fast.
Sadly the part did not work for me as Moen changed the design.
27 de março de 2025
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you so much for your kind feedback! We're glad to hear you were happy with the quality, packaging, and prompt delivery. We truly appreciate your support and look forward to serving you again!
Best regards,
Jenny Han
Resposta da JENCO WHOLESALE
Dear Luis,
We wanted to inform you that your order was returned to us due to an insufficient address. We would be happy to reship the order please confirm or update your shipping address via email: sales@jencowholesale.com so we can proceed.
We also noticed your recent review and sincerely apologize for the inconvenience caused. We truly value your feedback and would appreciate the opportunity to make things right.
Looking forward to your response so we can get your order to you as soon as possible.
Best regards,
Jenny
I ordered a Mansfield 3 5" toilet…
I ordered a Mansfield 3 5" toilet flapper...
I received a knockoff 3" toilet flapper.
Totally disappointed.
Do not recommend this website
17 de dezembro de 2024
No Big Deal
One of the faucet stems was missing a bolt. But I have a spare on hand.
24 de novembro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for your feedback regarding your recent order. We sincerely apologize for the inconvenience caused by the missing bolt.
Your satisfaction is our priority, and we strive to ensure every order is complete and accurate. Please rest assured that we are addressing this issue promptly. If you haven't already, feel free to reach out to our customer support team, and we’ll be happy to assist in resolving this matter.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Jenny
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
I received the wrong product.
29 de abril de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
We sincerely apologize for the inconvenience caused by receiving the wrong product. To resolve this matter promptly, we kindly request you to reach out to our customer service team at customerservice@jencowholesale.com or call us at . Our team will be happy to assist you with a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Jenny
My order was apparently out of stock…
My order was apparently out of stock and canceled and I was not notified until I contacted the company.
30 de abril de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
We sincerely apologize for the inconvenience caused. We understand the disappointment of not being notified about the stock issue sooner.
Please feel free to reach out to our customer service team at customerservice@jencowholesale.com if you need further assistance. We appreciate your understanding and will work to improve our communication in the future.
Best regards,
Jenny
Price was good
Price was good. Shipment notice email was never received before the item actually arrived. I received the email (and was dated) almost 2 months after I placed the order on 2/20/2024.
12 de abril de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for your feedback. We’re glad you were satisfied with the pricing. We apologize for the delay in sending the shipment notice and any confusion it may have caused. We’re reviewing our processes to ensure more timely communication moving forward.
We appreciate your patience and understanding and look forward to serving you again.
Best regards,
Jenny
Returning customer.
Easy to navigate, pay on the website, & fast delivery. They have some hard to find parts.
18 de abril de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Finding the right product...easy
Finding the right product...easy. Buying experience flawless!! Thank You.
29 de janeiro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
We truly appreciate you taking the time to share your feedback. It’s wonderful to know you had a positive experience, and your support means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Jenny
Received my order on time
29 de janeiro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
We truly appreciate you taking the time to share your feedback. It’s wonderful to know you had a positive experience, and your support means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Jenny
Delivered item in given time and in new…
Delivered item in given time and in new condition.
26 de janeiro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Item sold out but you failed to remove…
Item sold out but you failed to remove it from the website. Money was returned but no explanation given untill contacted
23 de janeiro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being sold out. Occasionally, stock updates may lag, and we regret this oversight. While your refund was processed promptly, we acknowledge the lack of proactive communication and are working to improve in this area.
We value your input and are committed to providing a better experience in the future.
Best regards,
Jenny
The representative went the extra mile!…
The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer service!!!
22 de janeiro de 2024
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Was not notified of price increase…
Was not notified of price increase after placing multiple orders for same product.
15 de dezembro de 2023
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the price change. We strive to provide a seamless experience and understand how this situation may have been confusing.
Your concerns are valuable to us, and we will use them to improve our communication and processes moving forward. Please feel free to reach out if you have further questions or need assistance.
Best regards,
Jenny
Resposta da JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.