JENNY BIRD Avaliações 

62
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Extremely disappointed with my experience with Jenny Bird. I placed an order and never received an email order confirmation. The order appears in the app, but when I try to return eligible items... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m obsessed with my Jenny Bird jewelry! I love the look of my Celeste bracelet—it feels so elevated with any outfit. The quality looks amazing and feels unbeatable. The teeni detachable link earrings... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I started my JB collection with a bangle then ankle bracelet, have not taken my ankle bracelet off in a year, still no tarnishing, no breakage, looks brand new. I now have the zodiac pendant and gold... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Customer support if one of the most important parts of any business. I had such a good customer support experience at Jenny Bird The items I bought - anklets, were fantastic design and quality... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios de Moda

Escrito pela empresa

Statement-Making Jewelry — The best earrings, bracelets and anklets for any occasion. Well-designed objects of beauty for everyday. Shop the jewelry everyone's talking about.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(62)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Jenny Bird is the BEST!!

I cannot say enough good things about JB. Every time I sport any of my collection, I get so many compliments. The pieces go perfectly with any outfit and really elevate the whole look. The design of the pieces is one of a kind, and quality is fantastic. My experience with the customer service team has been nothing short of incredible- they are super responsive and fix any issues very generously and SO fast. I cannot reccomend a jewelry brand more!

26 de novembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Steph!
This is so kind of you to take the time to share your experience with the brand! We love to hear that you have been loving your JB pieces as well as your experience with our Client Care team! Please feel free to reach out anytime, we're always here and happy to help!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

I am so in love with all my Jenny Bird…

I am so in love with all my Jenny Bird purchases. I started out with my first of the initial necklace, and kept going from there. I have to say I have several pieces from earrings to brackets, I’m obsessed with Jenny. I would be embarrassed to say how many pieces I have. Love them all. I have bought many pieces as well for gifts to my special people. Love love love Jenny. Can’t say enough

1 de novembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Oh wow! Thank you so much for this rave review! It makes our day to know that you're such a fan and love shopping the brand for yourself as well as your nearest and dearest! Thank you again!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Love JB!

Love that this brand is female-founded and the designs always feel so fresh and on-trend. My fave pieces that I own in both gold and silver are the Florence earrings. So many compliments on those, always! Next up I'm eyeing the Non-Stop earrings 👀

21 de novembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Jill!
Thank you so much for taking the time to share your experience with us! Thank you so much for supporting the brand, it means so much to all of us here at JB. Yes! You have to get those Non-Stop Earrings!
xx, Team JB

Avaliado com 4 de um total de 5 estrelas

Updating my review: I used to love Jenny Bird

Update: after expressing my concerns further, I was contacted by the company, and they sincerely apologized for the experience. To make things right, they offered me a free piece of my choice as a gesture of goodwill. I appreciate this effort and their willingness to stand behind their brand. This experience restored some of my trust in the company, and I hope they continue to prioritize customer satisfaction moving forward. Thank you

15 de novembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Alena,
Thank you so much for sharing your experience with us! I'm so sorry to read your dissappointment with your piece changing colour. I've asked one of our client care specialists to email you directly and follow up on the issue. We of course want to ensure all of our customer are happy with their JENNY BIRD pieces.
xx, Team JB

Avaliado com 2 de um total de 5 estrelas

So disappointed and dissatisfied with a…

So disappointed and dissatisfied with a Jenny Bird necklace I bought from my local Harvey’s Nicols store. Beautiful necklace which was a gift. Worn only TWICE and has now tarnished, losing gold colour around neck. At £90 I did expect more. I’m I wrong? 😫

Update from previous review! 30/11/24
Jenny Bird Team reached out and rectified the problem, almost immediately.
Jenny Bird Customer Care Team are incredible, apologetic, supportive and well awesome 👏🏽 Thank you for sorting my complaint with speed, kindness and support. Best Customer Care by FAR!!

12 de novembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Susan!
I'm so sorry to hear that your Jenny Bird Necklace has tarnished, that sucks! We always want our customers to leave loving our jewelry, so we would love the opportunity to make this right with you. Please email our Client Care team at hi@jenny-bird.com and we will absolutely work on a solution for you!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

In love with Jenny Bird!

I’m absolutely in love with my Jenny bird purchases! It was my first time buying anything from the brand and I’m already looking for what I can buy next! I got the two tone Faye puffy knockers and the Capri anklet and love both. Wore them my entire trip in Greece and even with the sun they remained perfect. Also amazing shipping time so I got them in time to go away! I get so many compliments on both and can’t wait to keep spreading the word on this amazing company!

6 de outubro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Stephanie!
Wow! We love to hear this! We are so glad you are loving your Puffy Faye Knockers and Capri Anklet, as well as the brand itself. Thank you so much for the support and love, it makes our day to read about experiences like yours!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

The best everyday pieces!

I am absolutely obsessed with my Jenny Bird pieces! I purchased the Gia bangle, the Sofia Choker and an ear cuff. The pieces are all absolutely beautiful, and stack perfectly with my existing every day pieces. I have worked out and showered in the ear cuff multiple times, and it’s shown no signs of wear. I’d recommend Jenny Bird to anyone in a heartbeat.

3 de outubro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Chelsea!
Thank you so much for taking the time to share your love for JENNY BIRD! It's so great to hear how much you're loving your Gia Bangle, Sofia Choker and Ear Cuff and that they're perfect additions to your everyday pieces. If you have any questions, we're always here to help!
xx, Team JB

Avaliado com 2 de um total de 5 estrelas

I bought 3 pieces the last 6 months

I bought 3 pieces the last 6 months. My anklets are beautiful and held up nicely
My two toned bracelet clasp is severely tarnished. Bummer

22 de setembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Kerry,
That sucks to hear your bracelet has tarnished; that doesn’t usually happen! Please feel free to email our client care team at hi@jenny-bird.com and we'll be happy to work on a solution for you, we always want to make things right with our clients!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Amazing jewellery. Great value

I have bought several pieces of jewellery from earrings to bangles and anklets. Each piece is incredibly well made. I wear my jewellery everyday and it looks brand new. I also bought the sunglasses and every time I wear my Jenny Bird’s I get tons of compliments and I feel like a movie star!

3 de setembro de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Thank you so much for this incredible review! It means so much to us to hear how much you love the pieces we work so hard to create! Please feel free to reach out to us anytime at hi@jenny-bird.com, we're always here and happy to help!

Avaliado com 1 de um total de 5 estrelas

I bought 3 anklets and two of them lost…

I bought 3 anklets and two of them lost their gold plating after wearing for a couple of months. They look more steel now and not attractive enough to wear. They offer no guarantee for their “fine” jewelry or any kind of remedy for their low quality product failing. Its cheaply made and must have a super thin gold plating. I wore all 3 at the same time and they faded to different shades of metal. Expensive junk

13 de abril de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Jolynne,
Thank you so much for taking the time to share your experience with us regarding that tarnishing on your anklets. We are so sorry that this has happened! We are proud to offer a warranty on all of our pieces, and we would be happy to help! Our team has reached out to you via email, and we look forward to making this right with you.
Warmly,
Team JB

Avaliado com 5 de um total de 5 estrelas

I’m obsessed with my Jenny Bird…

I’m obsessed with my Jenny Bird jewelry! I love the look of my Celeste bracelet—it feels so elevated with any outfit. The quality looks amazing and feels unbeatable. The teeni detachable link earrings are adorable. They basically feel weightless (coming from someone with sensitive ears). Love the versatility they offer with the two tone colour. Thank you JB for glamming me up!

26 de agosto de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Carrie,
Thank you so much for taking the time to share the love for your JB pieces! It's wonderful to hear that Celeste is such a hero in your wardrobe and that the Teeni Detachable Link Earrings bring such versatility in your daily styling. We look forward to shopping with you again soon!
xx, Team JB

Avaliado com 1 de um total de 5 estrelas

Cheap costume jewelry at semifine prices

Jennybird markets its jewelry like a semi-fine jewelry brand but I would have never purchased if I read the descriptions better. Their jewelry is all cheap brass with a thin layer of gold or silver plated on top. It wears through really fast and looks super cheap and ugly. Trust me, these are NOT pieces you can wear everyday.

I’m so disappointed they are charging hundreds of dollars for cheap costume jewelry. Silver isn’t even expensive, and for their price point using brass doesn’t make any sense. Mejuri is similarly priced but actual gold and silver.

31 de julho de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Sarah,
Emma here, from Client Care! That sucks to hear that you’ve experienced some issues with the plating on your JB piece, that doesn’t usually happen! I would love to know a little bit more about what you’ve experienced and help with a solution! Could you please email us at hi@jenny-bird.com with the subject “Trust Pilot Review - Attn. Emma” and I’ll be in touch right away.
Warmly,
Emma, Team JB

Avaliado com 5 de um total de 5 estrelas

Such an incredible company!

I have loved Jenny Bird for many years and have worn many anklets from this company for several years! However, I unfortunately wore one of my favorite anklets down to the bone so I reached out to the company. Emma from the customer service team for back to me almost immediately and let me know they no longer sold the anklet I had. She instead offered to send me a replacement of similar product! Her kindness and generosity really stood out to me, and I will continue to shop at this company for years to come because of it!

11 de julho de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Katie!
Thank you so much for taking the time to share your experience with us! We're so glad to hear that although your anklet wore out, Emma was able to provide a solution and experience that felt positive and has left you wanting to come back to shop with us in future! It makes our day to hear that. We always have our customers backs and are here to help if you need us again in future!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

I had an issue with my Jenny Bird…

I had an issue with my Jenny Bird Jewelry. Emma from customer care was excellent. She addressed my concern right away and took care of it immediately. I was thoroughly impressed! Well done!

12 de junho de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Kelly!
Thank you so much for taking the time to share your positive experience with JENNY BIRD! We are so happy to hear that Emma was able to help you with your issue!
We look forward to shopping with you again soon!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

I had an item stuck at a fedex…

Update. It took over a week but they have made it right for an item lost by fedex

Beautiful jewelry! Can’t wait to get it

6 de junho de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Kelley,
Thank you so much for taking the time to share your feedback with us regarding your package! We are so sorry to hear that it was stuck with Fedex, but we are glad that our team was able to resolve this and make it right! Our Client Care Team will always work with our customers to make sure they are happy! We can't wait for you to get your new JB!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Easy to use interface and simple and…

Easy to use interface and simple and timely delivery. Beautiful and high quality jewellery.

28 de maio de 2024
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi there!
Thank you so much for taking the time to leave your feedback on your experience with JENNY BIRD! We are thrilled to hear that you enjoyed your experience and that you love your new pieces!
We look forward to shopping with you again soon!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

I wrote that the company was a fire and…

I wrote that the company was a fire and forget company and gave them one star.

After speaking with them they replaced the item. And have bent over backwards and sideways to make everything right.

That being said I have change my rating to 5 stars. Even though I went through the hassle of trying to find the Item via the Shipper, which was FedEx who was no help during the process!!! all they could tell me that it was contracted out to a 3rd party!!! which is code for one of our not so stellar employees that works in Jersey City stolen the Item and it is not our problem.
So if you have any issues with receiving your order. It is not Jenny Bird!!!!
it is Fed EX and they will be of no help to you at all.

So take a breath say a few words of your choosing and then let Jenny Bird work it out !!!
they will make it right.

The measure of a company is not the service or the product!!! but how they handle business when things go to sh$t

Thank you Jenny Bird you are a top notch Company

5 de junho de 2024
Avaliação não solicitada
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Skiprat AJC,
Thank you so much for taking the time to circle back to us here and share an update on your experience! We're so glad to hear you're happy with the replacement, we will always work it out for our clients to ensure you're leaving happy! Thank you again for the review, it means so much to all of us here at JB!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Great purchase!

I love these products! Shipping was super fast and the quality is amazing. Can’t wait to wear my new things!

4 de junho de 2024
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Stephanie!
Thank you so much for taking the time to share your feedback on your experience shopping with JENNY BIRD! We are so happy you love your new pieces, and we cannot wait for you to wear them, too!
We look forward to shopping with you again soon!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Great quality!

Quick delivery and excellent product quality

15 de maio de 2024
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Juan!
Thank you so much for taking the time to share your experience with us here at JENNY BIRD! We are so happy to hear that you received your package quickly and that you are loving your new JB!
We look forward to shopping with you again soon!
xx, Team JB

Avaliado com 5 de um total de 5 estrelas

Amazing

The product is beautiful, I’ve received so many compliments wearing the pieces. The ordering process is so easy and quick!!! Would definitely recommend

11 de fevereiro de 2024
logotipo da JENNY BIRD

Resposta da JENNY BIRD

Hi Erin,
Thank you so much for taking the time to share your love of Jenny Bird with us! We are so happy to hear that you are happy with your new JB, as well as your experience shopping with us!
We look forward to shopping with you again soon!
xx, Team JB

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