Jetabroad Avaliações 4.146

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Great experience with Jetaboard. Their pricing was competitive, and the customer service team was responsive and easy to deal with. I ended up being charged extra for my luggage during checkin BUT the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used Jetabroad previously and each time the service has been excellent. The site itself is easy to navigate and the information regarding flights is detailed. Jetabroad provide a thorough sea... Ver mais

Avaliado com 1 de um total de 5 estrelas

Well I got delayed going to Cape Town. Had to spend a night in a dreadful hotel in Addis Ababa. Then on my return my luggage was significantly delayed - Jetstar made me feel as if it was my fault. No... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a bit wary booking with a third party for my upcoming travel however using Jetabroad has been an exceptional experience. The booking was easy. The communication was great. I loved the updates an... Ver mais

Detalhes da empresa

  1. Site de busca de vôos
  2. Agência de Passagens Aéreas
  3. Hotel
  4. Agência de Viagens
  5. Agregador de viagens

Escrito pela empresa

Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Exceptional experience

I was a bit wary booking with a third party for my upcoming travel however using Jetabroad has been an exceptional experience. The booking was easy. The communication was great. I loved the updates and notifications about my upcoming travel. I will have no hesitations recommending Jetabroad or using them for future travels.

25 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

Great customer service experience with Jetaboard

Great experience with Jetaboard. Their pricing was competitive, and the customer service team was responsive and easy to deal with. I ended up being charged extra for my luggage during checkin BUT the jetaboard team were quick to process my refund so that I’m not out of pocket. Really appreciated how fast and smoothly everything was handled on the issue. Will choose them again.

27 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Review / Public Complaint for…

Review / Public Complaint for Jatabroad.co.uk

I had an extremely disappointing and misleading experience with Jatabroad.co.uk. The website advertised flight prices through Skyscanner at around £3,401, which is why I clicked through to book. However, after spending time entering passenger details and proceeding through the booking process, the price suddenly changed dramatically.

When reaching the payment stage, the price jumped to £6,976, which is more than double the advertised amount. At another stage it displayed a message saying “That low price just got away” and tried to justify the new inflated fare.

This feels like a classic bait-and-switch tactic — attracting customers with unrealistically low prices and then increasing the fare once they are invested in the booking process. It wastes customers’ time, creates frustration, and is highly misleading.

I strongly believe websites should advertise genuine live prices, not lure customers in with prices that are unavailable or impossible to book.

My concerns:
• Misleading pricing shown on comparison sites like Skyscanner
• Massive price increases during checkout
• Wasting customer time collecting details before revealing true cost
• Unfair and deceptive sales tactics

I would not recommend using this company based on my experience.

I will also be reporting this matter to Skyscanner, Trading Standards, and the Advertising Standards Authority (ASA) for misleading advertising.

14 de abril de 2026
Avaliação não solicitada
logotipo da Jetabroad

Resposta de Jetabroad

Hi Naveed,
We are very sorry to hear that your experience trying to book with us was not a positive one. Jetabroad is an online flight agency, we source our flights and seat availability from the airline reservation systems directly. Airlines change pricing continuously, for a number of reasons including fares expiring, or seat availability changing, etc. These prices are dynamic as the airlines keep updating their inventory.
If you need any assistance to book, please see the email our team sent to you and reply to that.

Avaliado com 1 de um total de 5 estrelas

Do not use this company if you want to make it to your destination

Do not use this company. I booked airline tickets and the day before my flight realized there had been a change to my ticket that meant I missed my connection and had no other options that day to make it to my destination. Neither Jetabroad nor the airline let me know of this change. Nor did Jetabroad help me secure a new ticket. However, they still want to charge me their fees!

9 de abril de 2026
Avaliação não solicitada
logotipo da Jetabroad

Resposta de Jetabroad

Hi Amanda, Kindly advise your booking reference so we can look into your matter.

Avaliado com 1 de um total de 5 estrelas

I booked a flight and turns out that…

I booked a flight and turns out that the day was wrong went to reschedule it 10 hours after purchase and they denied refund, usually 24 hours refund is possible.

6 de abril de 2026
logotipo da Jetabroad

Resposta de Jetabroad

Hi Abdolmajid, We are sorry that your booking experience with us did not meet your expectations. Jetabroad do not have a 24hrs cancellation policy unfortunately. Any changes or cancellations after the booking is made is as per the airline's policy.

Avaliado com 1 de um total de 5 estrelas

Worst experience

I have had a terrible experience trying to reschedule flights then submitted the form to request a refund but had no update on this at all. It has been going on for 2 to 3 weeks now.

Been really difficult to get a straight answer on my refund. I had to fork out a lot to get back home and has left me in a difficult position. I am questioning every day when I will receive my refund.

16 de março de 2026
Avaliação não solicitada
logotipo da Jetabroad

Resposta de Jetabroad

Hi Topaz, I can see that your booking is cancelled and your tickets are already submitted for refund with the airline. Please note that once we submit the tickets for a refund, the processing times are not in our hands. The airlines process refunds as per their own timeline. Given the war in the middle east, most airline's response times are slower than usual. As our team have advised you in emails, refund processing times can vary between 4-12 weeks. We request that you don't chase your refund prior to this time. We thank you for your patience in the matter.

Avaliado com 1 de um total de 5 estrelas

A trip from Christchurch to Honolulu…

A trip from Christchurch to Honolulu was changed. The new flight has me arriving a day late, and has 3 layovers, one of which is over 16 hours long. I have emailed them. They said call the airline. I called. The airline said they aren’t authorized to make the change . This is not good.

7 de abril de 2026
logotipo da Jetabroad

Resposta de Jetabroad

Hi Joan, I can see that you are in touch with our team. Our team are working on your change request and will get back to you shortly.

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