Jeulia UK Avaliações 453

Ordered a ring 2weeks for delivery item isn't what I expected. I requested a refund and to return 2 days and still no further forward on how to reyurn. Unless I want to reorder another item. I don't want another item I do t want the one I received....... Don't waste your time unless you are sure you know what you are getting

Bought a necklace for my wife for our anniversary. She didn't like it, so I looked at returning it. After numerous emails telling me it was custom made, I wouldn't be able to get a refund, but store credit. It was posted from china and the return address was the USA. There was a 35% restocking charge. I don't want to buy from them again, so store credit is useless. Avoid, avoid, avoid.

Ease on Search for ring I wanted and great choice.

The website is easy to navigate.
The products are stunning. Had problems picking on my choice or ring due to -so many stunning products. I now have more on my planned list to buy 💞 If all goes well with delivery.

Julia is a very nice online website to deal with. The choice of jewellery is amazing. The value is excellent ,there is something to suit everyone's pocket. I'm always very happy with the quality of the jewellery that I buy. It is very easy to place an order, the delivery time is spot-on. I really enjoy purchasing from Jeulia UK. Teresa

AVOID THIS COMPANY!!
I ordered a ring from Jeulia, I cancelled immediately, around an hour later after finding out they're poor quality and not real stones, they are classed as "Jeulia stones" basically coloured fake stones and they are based in China. I asked them to refund and they kept telling me it had gone into production and a 30% charge would apply. I asked them to prove this to me which they could not. So I told them I expect a refund, they then said there will be a 20% charge. Then I opened a dispute with PayPal. This has got their backs up and now telling me they cant refund me with a dispute against them open and to close it for my refund. Then they keep going quiet on me. I have uploaded these emails to my PayPal dispute case. I am not stupid, I know they can refund me with the case open, they're just out to scam people!
UPDATE: PayPal closed the case in my favour since the company were being awkward and telling me to close the dispute for them to process a refund! I DO NOT RECOMMEND THIS COMPANY!!

The audience process payment have taken and then a separate invoice for VAT was sent to me with no previous mention of this. I’m cancelling the total order.

This company is the worst ,stay well away do not waste your money. Quality is terrible and they never responded to your emails . Always ai with the same thing . They should be appaled

Some lovely pieces and great value for money. Im excited to receive the ring I have purchased and hopefully make it 5 stars

This is a scam company! First red flag is it comes from China. I bought a necklace that is not like the pictures on the website. Very dull and cheaply made.
To return it has been the worst. From saying they charge a 35% restocking fee which is illegal Under the Consumer Contracts Regulations 2013.
They then want me to return to California USA! You have to pay the return cost yourself which would be a extra £32.
I have had to end up reporting and disputing the company via my bank.
Avoid at all costs!

Ordered our engagement rings so I found nice wedding rings to match

Easy to navigate the website and clear photos of the jewellery..once the ring arrives I will.leave a full review

The item received is very poor quality. It is clearly cheaply made.

The returns process has thus far been very poor, and I fear I will be out of pocket for postage costs.

The name of the company is also misleading because this is a Chinese company. Any orders are therefore subject to an eye watering charge from their courier.

Finally, the spam i have received from this company after buying an item is ridiculous. The only reason they have not been blocked yet is because I will need to communicate further for my return.

I would not use this company again and would urge any potential users to reconsider.

I added a ring to the online basket and it disappeared. So, I added another but the basket only indicated 1 ring. When I paid, I ended up paying for 2. I contacted customer service and was informed that they could not send me one but I could return one for a refund. When I tried to initiate a refund, the website didn't work. I emailed customer service several times and, on each occasion, was asked to explain the problem - I did this 4 times to no avail. Service so bad, I believe this amounts to a scam.

As requested, I have now emailed you the details for the 5th time - it will be interesting to see whether you actually respond this time.

Fast, easy and looking forward to receiving perfect product.

I assisted a family member with a purchase from Jeulia and unfortunately the experience was very poor.

The item received did not match the quality described, especially for the price paid. When we requested a refund, a significant “restocking fee” was applied, which was concerning.

We also experienced repeated delays, with the company requesting the same order details multiple times and later stating they could not locate the order despite being provided with clear confirmation.

As a result, the matter has now been escalated.

I would recommend that anyone considering purchasing takes extra care and fully understands the return terms before ordering.

The website was easy to navigate, I can't comment on the jewellery yet as I haven't received it .

The choice is wonderful- not all to my taste but still wonderful.
I looked to make another purchase as I had a voucher for a discount sent to me with my last order. When I put this code in I was informed it was not valid. The email sent to me also offered a discount using the code HOLIDAY but this was also invalid
If you are going to invite people to make a purchase with code make sure IT WORKS
I made the purchase as you offered me 20% to complete and that one worked but I feel very disappointed that I can no longer trust your code offers

My husband brought me a ring for Christmas and upgraded the metal. By the end of January one stone had fallen out and the expectation was to send it back to California with using the main shipping companies due to customs. Not sure how they expected me to get it back to the USA without a courier. Was going to cost a fortune and a long time (baring in mind they give you 14 days!) I had it repaired locally at cost to me. Now another stone has fallen out and the expectation is to send back to California, you can see where this is going!! Not sure how to get it back without main global couriers so left a ring with hole in where an emerald should be. Contacted customer services and all they say is send it back and they look at it. As lovely as the jewellery is when you first get it, don’t be fooled into thinking these are genuine. When local jewellers looked at it they marked it as costume jewellery!! Not sure it’s what they said it was but would never buy from here again. Don’t let their prices fool you. My husband is gutted he wasted his money and less than 5 months 2 stones have been lost from the ring.