JINS Avaliações 

I waited over a month for my glasses as they told me “they’re still in production. Then they cancelled my order. Do not waste your time.

I ordered a pair of sunglasses, and they sent me a wrong order. I reported to their customer service, they first replied the they will request a replacement, and then I never heard anything back from them. I tried the on-line chat, it appears that nobody is working there. Very disappointed with this experience.

Here is a shorter version of the Trustpilot comment.

I bought glasses from JINS in March 2025 for HKD 1,600. Within six months, the metal arms rusted. JINS replaced them. By May 2026, the plastic frame broke completely, the new arms rusted again, and the lenses were badly scratched. Normal use only, no shower or moisture.

When I asked for a second replacement, JINS refused. A HKD 1,600 pair of glasses should last years, not fail twice in 12 months. Very disappointing quality. Requested a refund or replacement but was zero response.

I ordered Modern Rim 095 and waited a full week. The order was suddenly cancelled for being out of stock, and my welcome coupon expired too. This is just ridiculous and completely waste of time.

Don’t buy from jins, save yourself some time.

If I could give a minus I would. I bought progressive lenses for glasses that broke within a couple of months. I was willing to purchase a new frame but it was discontinued. I think they should have offered me some compensation for the useless expensive progressive lenses I purchased The lenses did not fit in any other glasses. instead they said to come in for the sale and get new frames and lenses . I have tried to escalate, but they must have tagged my number and the phone just disconnects. It’s not my fault that the lenses do not fit any other frame they carry. They have no feel for customer service. Avoid them at all cost I wasted close to $400

I’ve tried to order glasses from them 2 separate times, and they were both cancelled. First time, they said it was on back order, but it took them about 3 weeks to notify me of such. I kept checking their website for the product to come back, and I re-ordered. They cancelled it again, but this time without any explanation. Please stop selling products on your website that is not actually available for purchase. Extremely frustrating experience.

I went to the website. As usual, I would like to opt out of certain tracking measures that they take, but there is no way to do it without actually providing your information and email. That to me suggests right away that they are at best suspect.

DO NOT WASTE YOUR MONEY AT JINS! I had the absolute worst experience of my life with them. I have been wearing glasses for 30 years and have made them in several countries around the world — never had any issues. With JINS, the first time they messed up my prescription and I couldn't focus, they apologized and ordered a second pair, which was still not okay, as I couldn't focus far, only near. They wasted one hour of my time trying to fix the frame. In the end, they apologized again and again ordered a new pair of glasses.

When the third pair of glasses came and I tried them, I told them it was weird — I could focus very well at the center, but as soon as I moved my eyes, everything became blurry. The staff told me to get used to turning my head to look at the sides and not my eyes. UNBELIEVABLE! I decided to try the new glasses for a couple of days anyway, just in case I simply needed to get used to them. After 2 days of strong headaches, I went back to JINS and told them that after making 3 pairs of glasses and wasting so much time, I was fed up and I just wanted a refund.

They told me that they don't give refunds and started pushing me to make a fourth pair of glasses. I told them I didn't want to, and instead of listening to what the customer was saying, they ignored me, spoke between themselves, and then took me to do another eye exam to order the new glasses. I was confused and asked them why they were doing another eye exam, and they said they wanted to confirm the prescription for a new pair of glasses. I told them again I didn't want to order a new pair. They ignored me again and continued with the exam, at which point I got really angry and told them to stop and listen to me: I DID NOT WANT TO ORDER ANOTHER PAIR OF GLASSES! I had to ask many times for a refund, and they kept saying they don't offer refunds.

In the end, after wasting almost again an hour at their store, the glasses were refunded, but I still lost money because of international currency conversion fees, and all the time I have spent going back and forth, talking to their staff, trying new glasses, etc. I contacted JINS customer support to give them a chance to take responsibility and offer a real solution — like a complimentary new pair of glasses made properly, which is something most shops would do after their staff treated their customers so badly. Instead, they just offered empty apologies and said, “We will try to do better next time.”

That is completely unacceptable. Their staff was way over the line — saying I should get used to turning my head to look left and right instead of moving my eyes, ignoring me when I told them repeatedly that I didn't want a new pair of glasses, and offering empty apologies instead of taking responsibility for the ineptitude of their service. I strongly advise others to think twice before trusting JINS with their money and vision needs. There are many other, proper glasses stores in Japan. Do yourself a favour and avoid the stress and anger I felt.

I went to Jin’s with prescription and inquire about a turn around of a distance glasses. The lady I spoke with said “if it’s not oversized they can get it done in an hour”. I asked if she can show me the size of the frame I need to get, in order to take the eyeglasss. Her response was “it all depends on the measurements and suggested to take a look around”. I have never worn any glasses, therefore I don’t know what I’m looking for. There are total of four employees behind the register and the store is empty. Not even one wanted to help me find a frame f”that is suitable to their available lenses. Very lousy service and they’re not even busy. Luckily, there’s lens Crafters who’s more than willing to help their customers and I was able to take home the glasses I need. Jin’s needs to correct their employees work ethics!

I’ve ordered glasses twice now from JINS, and the glasses themselves are fine. The shipping experience, however, is a nightmare. For both of my orders, exactly a month passed between the time I placed the order and the time the order was shipped. Nowhere on their site do they warn customers about the long processing time or offer any kind of explanation. If you do choose to order from here, definitely do not pay for expedited shipping of any kind. The shipping will be faster once the processing is over, but the processing will still take at least a month. This is definitely not the standard in the industry as I’ve ordered glasses from other online stores and it doesn’t take a whole month to process. As this has happened twice now to me I’m inclined to believe that this is just how they run their business. Considering ordering from other online glasses stores if you’d like to receive your glasses in a reasonable amount of time!

I ordered a pair of glasses from JINS Eyewear on October 8th, and it has been an absolute disaster since then. My order has been canceled three times for the same unexplained issue. Each time, customer service has provided no realistic resolution other than “try ordering again” and “we don’t know what’s going on.” There doesn’t seem to be anyone on the support team capable of proper customer support nor do they have a good escalation plan.

It’s now nearly Thanksgiving, and after weeks of frustration, I still don’t have the glasses. I’ve been more than patient, but it’s clear that JINS is incapable of resolving whatever problem is preventing them from fulfilling my order. They offered 50% off as a token of goodwill, but what’s the point of a discount if I can never actually get the product?

This has been a colossal waste of time and a glaring display of incompetence. I would strongly caution anyone against ordering from JINS. A company that can’t even deliver on something as basic as fulfilling orders isn’t worth your money or trust.

I actually had good results with this company in the past. (about 2 years ago).
However, my experience in receiving my order is similar to other 1 star reviews: inventory problems, supply problems, and no one answering the phone.
I am guessing that something bad happened to the company recently.

Worst customer service I've ever had. I sent a request for frame exchange, it's been almost one week now, still no answer. I contacted their customer service, they said it's forwarded to internal team, and asked me to wait for the internal team to respond, and there is no turnaround time. I tried calling their customer service #multilple times, it's always going directly to their voice mail. I left a message, but nobody gets back to me. I would not recommend it to anybody!

Absolutely horrible customer service. Extremely long email delays. This place has truly circled the drain over the years. Revive program is also a complete failure. They have you sign terms and conditions in the "rare" event that if glasses are damaged they can't be held responsible. After almost 7 months, sent back my glasses completely broken with a paper that says "DENIED" on it. Not even an apology. This has been such a frustrating experience. I will never shop here or recommend this place to anyone.

JINS failed to ship my order for over 4 weeks, which they charged my credit card for immediately. They do not provide warning of significant order delays, which they informed could take "4 - 5 weeks to process." This style of inventory management & customer service is unacceptable in today's ecommerce landscape.

I am writing this review to warn others of the issue before they place an order with JINS.

他ブランドのフレームを店舗持ち込みで、レンズを作ってもらいました。（フレームによって難しいものもあるみたいですが）標準レンズであれば、5,500円くらいでした。（2021,8/6時点）
私の場合は、標準レンズ・度数変更無しでお願いしたので、30分くらいで受け取れました。（お店の混み具合によりますが、）

受付から受け取るまでがとてもスムーズで簡単でした！スタッフの方も丁寧で質問にもちゃんと答えてくれたので、納得してお願い出来ました。メガネケースもつけてくれたので、安全に持ち帰れました。また、利用したいと思います！

※（お店に行く前にJINSアプリに登録しておくと、電子保証書など受け取る時によりスムーズかと思いました。）

I'm reviewing the Jins Japan website. Excellent quality glasses!! I took advantage of the promotion of free blue-light-cut lens across all frames during July. I bought 3 frames. 2 were on sale and 1 was full price. I placed my order on the 27th of July, and I got it delivered on 5th of August. Which was very surprising because on my orders page it told me delivery was predicted 2020/08/15〜2020/08/17. So it came quicker than expected. The quality, the style, everything was perfect. One thing I like about Jins is the fact that getting the lens thinned down is part of the package, considering most places I know charge extra for thinning. 5/5.

価格は安く品質も良いです。
配達もスマートな梱包で注文から3日ほどで届きました。

通販店舗どちらで買っても保証書や度数がオンラインで一元管理できるのも良いです。
サイトやアプリのUIもスタイリッシュでわかりやすいです。

歪みや鼻当ての不備は店舗で無料で直してくれます。スタッフも非常に愛想が良いです。