We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Ver mais
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Veja o que dizem as avaliações
Only AI made pictures, didnt even buy anything they already managed to get my email, god knows how, and now im receiving plenty of annoying emails with their offers. Just that puts me off to buy a... Ver mais
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I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. T... Ver mais
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Customer service is AMAZING!! They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂 I got the Helius Lite Smart 2 in 1 T... Ver mais
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Detalhes da empresa
Escrito pela empresa
JLL Fitness LTD is a Birmingham based supplier of Fitness equipment. We like to focus on the quality of our products and offer great value for money when it comes to our folding treadmills, commercial running machines, exercise bikes and fitness equipment. We believe here at JLL that we have found the winning formula for customer satisfaction by combining excellent products with outstanding service. It is this formula that gives us the confidence to know that millions of our customers all around the world are enjoying our fitness products and are now on their way to improving their health and fitness. At JLL our mission is to provide the very best in both home and commercial treadmills, exercise bikes, and fitness equipment. We like to think we have the edge on our competitors, the reason why is simple. We have launched some of the most revolutionary fitness equipment on the market today. We use only the strongest materials, the latest technology and offer the best in customer service. But don't just take our word for it, we believe the millions of happy customers we have all around the world are testament to just how good our fitness equipment really is.
Informações de contato
Unit 31, Gravelly Industrial Park, B24 8HZ, Birmingham, Reino Unido
- 01213287507
- jllfitness.co.uk
3,7
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick responses
We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day).
We think that a power cable for £15 is quite pricey, but we wanted to be sure that we got one that would not damage the equipment.
25 de julho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for taking the time to leave your feedback.
We're glad to hear we were able to help you in a timely manner. We also appreciate your feedback regarding the price and will certainly take this on board.
Kind regards,
JLL Fitness Ltd
Excellent timely response and…
Excellent timely response and satisfactory actioning of fault on monitor on spin bike which was replaced immediately under guarantee
10 de agosto de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for your kind feedback. We're pleased to hear you were happy with the response and the action taken. We really appreciate it.
Kind regards,
JLL Fitness Ltd
Great company to deal with.
Great ordering process and delivery.
Excellent piece of kit provided,well packaged and enjoying its use. Would recommend.
27 de julho de 2026
Resposta da JLL Fitness
Hello,
Thank you so much for your kind feedback! We’re delighted to hear you’re enjoying your new kit and that everything arrived safely.
We really appreciate your recommendation and support.
Kind regards,
JLL Fitness Ltd
Only AI made pictures
Only AI made pictures, didnt even buy anything they already managed to get my email, god knows how, and now im receiving plenty of annoying emails with their offers. Just that puts me off to buy anything from them.
I can see you replied, so sad I cannot upload pictures here. It either AI, or your picture editor is first grader.
Would not recommend or trust
31 de julho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for your feedback.
Please rest assured that we do not use AI-generated photos for our products or website imagery. However, we do appreciate you taking the time to share your concerns and will certainly take your feedback on board.
Regarding the emails you are receiving, if you have received marketing emails from us, this would be because an email address was subscribed to our newsletter when visiting our website.
There is no need to worry, though. You can simply click the Unsubscribe link at the bottom of any of our marketing emails, and you will no longer receive these promotional emails from us.
Kind regards,
JLL Fitness Ltd
They offer well-made products at good…
They offer well-made products at good prices. Delivery was within a few days. The cross-trainer is quiet and works as expected, very happy.
24 de junho de 2026
Resposta da JLL Fitness
Hello,
Thank you very much for taking the time to leave us your feedback.
We're delighted to hear that you're happy with your cross trainer. We really appreciate your kind comments and hope you continue to enjoy using your equipment. If you ever need any assistance in the future, please don't hesitate to get in touch.
Kind regards,
JLL Fitness Ltd
Truly appalling customer service .
Truly appalling customer service .
Shop somewhere else
Avoid
8 de julho de 2026
Avaliação não solicitada
This company does not take phone calls
This company does not take phone calls, that is suspicious!!!
I purchased a mini exercise bike through Amazon. Unfortunately not suitable and JLL arranged for DHL to collect which they did on 12th June. JLL confirmed receipt of returned item on 17th June and that is as far as it has got. I have received no refund because Amazon says this company has not refunded despite JLL telling me they have and that JLL need to update my Amazon account to reflect the item has been returned. Mohammed Shafee, from Amazon Customer Service, went as far as to call JLL essentially liars via a chat I had today by telling me they have made a false promise and I have the screen shot to show. If JLL monitor these posts can you please advise how I can speak to you to get my money back. Please check your records and advise. I have also emailed JLL direct.
UPDATE:
This company does not want to know if there are issues. The email I received did not address my issue and they told me to go through Amazon, the whole point of my email was for them to help me with Amazon by providing the tracking number for the collection they arranged. Between the incompetence of JLL and Amazon, I have lost my money!!!!
1 de julho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
We're very sorry for your frustration and understand how disappointing this has been.
We can confirm that your item was collected and, once it was received back into our warehouse, we processed your refund and confirmed this to you.
As your order was placed through Amazon, the refund is returned through their system. Unfortunately, once we have processed the refund, we have no control over how or when Amazon updates your account. We are not trying to pass you back and forth; we've completed everything on our side.
We certainly are not trying to pass you back and forth between ourselves and Amazon. We have already completed the part of the process that is within our control. Please contact Amazon directly, as they will be able to provide an updated invoice or confirm the refund on your account. If they require any further confirmation from us, we'll be happy to assist.
Kind regards,
JLL Fitness Ltd
Quick service and good quality product
18 de maio de 2026
Resposta da JLL Fitness
Hello,
Thank you very much for your kind feedback, we really appreciate it. We’re glad to hear you’re happy with the service and product quality, and we hope to see you purchase again in the future.
Kind regards,
JLL Fitness Ltd
I order airwalk from them and haven’t…
I order airwalk from them and haven’t received my product. Tracking is not showing anymore. DHL asked to contact JLL but there phone is unreachable and keeps saying contact us on email. Very disappointing and pathetic customer support. I even tried contacting them through their support form but no response.
Update:
I received the reply on email and the team sorted it out so iam happy that finally I received my airwalker machine. Thanks for sorting it out.
23 de junho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hi,
We are sorry to hear about the issues you have experienced.
Unfortunately, based on the details provided, we are unable to locate your order in our system and therefore cannot investigate this matter further at this stage.
Please email us at info@jllfitness.co.uk with your order number, full name, postcode, and any other relevant details so that we can locate your order and investigate this for you as quickly as possible.
Once we receive this information, we will be happy to look into the matter further.
Kind regards,
JLL Fitness Ltd
Wrong parts sent
Wrong parts sent, found out that they don't support machines for more than 3 years. Bad customer service. BE CAREFUL
8 de junho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hi,
We are sorry to hear that you are dissatisfied with the service provided.
Unfortunately, the R200 model manufactured before 2023 has been discontinued, and replacement parts for this version are no longer available. The parts currently available are for the post-2023 model only.
Based on the information available at the time, the parts supplied were the only compatible parts we have access to. We understand this may be disappointing; however, we are unable to source or supply discontinued components for earlier versions of the machine.
We appreciate you taking the time to share your experience, and we will take your comments on board as feedback to help us improve our communication and service going forward.
We apologise for any frustration caused and thank you for your understanding.
Kind regards,
JLL Fitness Ltd
Customer service is AMAZING!!
Customer service is AMAZING!!
They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂
I got the Helius Lite Smart 2 in 1 Treadpad Treadmill its the perfect size for my small room, quite, sturdy/well built, great to walk on/soft on your joints, nice design, like the grey colour doesn't overpower my little room,like you can have handles up or down, magnetic holder for your phone/tablet its a great little treadmill 🙂
11 de junho de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to help you choose the perfect treadmill for your needs and space. It’s great to know you’re enjoying your Helius Lite Smart 2 in 1 Treadpad Treadmill and that it’s proving to be a great fit for your room and exercise routine.
We really appreciate you highlighting the features you love, from its compact design and sturdy build to the comfort it provides and the flexibility of the handles and phone/tablet holder. It’s always fantastic to hear when a product makes such a positive difference.
Thank you again for taking the time to share your experience
Kind regards,
JLL Fitness Ltd
Bought the aqua 1 rowing machine two…
Bought the aqua 1 rowing machine two weeks ago . Paddle in the water wheel has broken . Trying to get in touch with customer services is an absolute nightmare. Monday just kept getting answer phone which said they were shut . Tues answer phone saying they were extremely busy and could not take my call . Have emailed twice said at least 72 hours before a response. Very poor . You have replied to my emails but I still have not spoken yo anymore in person .
26 de maio de 2026
Resposta da JLL Fitness
Hello,
Thank you for your feedback, and we're very sorry for the difficulty you experienced when trying to contact us.
Unfortunately, we were experiencing technical difficulties with our phone system, along with an unusually high volume of emails and enquiries, which led to longer response times than we would normally expect. We understand how frustrating this must have been, especially after discovering an issue with your rowing machine.
Since then, we have spoken with you directly and have arranged for a replacement to be sent. We hope this resolves the matter quickly and to your satisfaction.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us, and we will take it on board as we continue to improve our customer service and communication processes.
Kind regards,
JLL Fitness Ltd
It's a good piece of equipment
It's a good piece of equipment. Exactly what I was looking for.
18 de maio de 2026
Resposta da JLL Fitness
Hello,
Thank you for your kind review and for choosing JLL Fitness.
We really appreciate your recommendation and support.
Kind regards,
JLL Fitness Ltd
Great machine for the price – sturdy and quiet!
I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. The assembly was straightforward. It took me only about 45 minutes with the clear instructions provided.
Delivery was super fast and I also love how quiet the motor is, which is a huge plus since I live in a flat. The folding mechanism is perfect for saving space when I'm not using it. Highly recommend JLL if you want gym quality equipment without the hefty price tag.
8 de maio de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for your wonderful review and for choosing JLL Fitness. We’re delighted to hear you’re happy with your treadmill and that the delivery, assembly, and performance met your expectations.
We really appreciate your recommendation and support.
Kind regards,
JLL Fitness Ltd
The running board on my JLL 550 treadmill cracked twice in 13 months
The running board on my JLL 550 treadmill, cracked and needed replacing twice within a 13 month period, with both being just outside of guarantee periods. I never had such problems with my Proform and Reebok treadmills.
JLL customer service did not even offer a discount on a replacement part, so I will try and find a supplier of a stronger and fit-for-purpose alternative.
7 de maio de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced with the running board on your JLL 550 treadmill.
We understand your frustration, particularly after needing to replace the running board twice within a relatively short period. Please be assured that we will take your comments on board and pass this feedback to our product team for future review and improvement.
As your treadmill is currently outside of the warranty period, we are unfortunately unable to provide a free replacement part. However, we do currently have replacement running boards in stock and available to purchase should you wish to proceed with another replacement.
We appreciate your feedback and value your experience as it helps us improve our products and services going forward.
Kind regards,
JLL Fitness Ltd
I am loving the Row-N-Ride as a…
I am loving the Row-N-Ride as a Postural Alignment Specialist it keeps you in perfect alignment while using all the joints equally.
21 de abril de 2026
Resposta da JLL Fitness
Hello,
Thank you for your great feedback! We’re really pleased to hear you’re enjoying the Row-N-Ride.
Kind regards,
JLL Fitness Ltd
Resposta da JLL Fitness
Hello,
Thank you for your kind feedback! We’re really glad we could sort your problem quickly. If you ever need anything else, we’re here to help.
Kind regards,
JLL Fitness Ltd
I absolutely love my new massage…
I absolutely love my new massage chair—it puts a smile on my face every time I use it! I was always a little skeptical about massage chairs, but this one completely changed my mind. It feels incredibly realistic, almost like having a professional massage at home. It is so relaxing to sit back, watch TV, and enjoy a massage at the same time. I also love that you can listen to your own music through the USB feature, which makes the experience even better. The installation was very easy and straightforward, and there is also a helpful video on YouTube to guide you through it. It offers a wide range of functions to suit different needs, and overall, I am extremely happy with my purchase and would highly recommend it and customer service and delivery experience was fantastic too.
21 de abril de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hello,
Thank you for your wonderful review! We’re so pleased to hear you’re enjoying your massage chair and finding it so relaxing. It’s great to know the setup, features, and delivery all met your expectations. We really appreciate your recommendation and support!
Kind regards,
JLL Fitness Ltd
Resposta da JLL Fitness
Hi,
Thank you for your feedback—we’re glad to hear you were happy with the fast delivery.
Kind regards,
JLL Fitness Ltd
Too noisy to use after 8 months.
I bought an exercise bike from them in March 2025. It was fine to begin with, however, after just 8 months it started to be very squeaky - not what you want from an indoor bike.
I had some back and forth with customer service, who were relatively helpful and eventually (after 3 months of back and forth) sent a replacement lower section of the bike. This replacement section was, however, according to them, damaged in transit and is unusable. They offered *no* solution.
So I am left with a very noisy bike, just 12 months after purchase.
Don't waste your money and go elsewhere.
9 de abril de 2026
Avaliação não solicitada
Resposta da JLL Fitness
Hi,
Thanks for your feedback. We’re sorry to hear about your experience. We did not advise that the replacement was unusable, and we have contacted you directly regarding this matter so we can resolve the issue for you as quickly as possible.
Kind regards,
JLL Fitness Ltd
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