Very bad service
Very bad service. Once you buy and pay nobody care about you
I bought device and when I received it not working at all. I sent many emails asking to refund but no any response
12 de agosto de 2026
Avaliação não solicitada
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1,8
Ruim
17 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
"Avoid this scam website
"Avoid this scam website! I ordered an advertised German-made glucose monitor in May for $40, but instead received a cheap, non-functional oximeter. When I contacted support, they responded rudely and demanded I cover the return shipping costs for their mistake. False advertising, poor quality, and terrible service—don’t waste your money."
1 de maio de 2026
Avaliação não solicitada
Prodotto difforme
Ho acquistato dei reggiseni che dalla descrizione promettevano un sostegno favoloso anche senza ferretto,le foto pubblicate non sono realistiche, praticamente è una fascia neanche elastica con una imbottitura che assomiglia a delle spalline,indosso orrendo senza forma,mi hanno proposto di rispedirlo in Cina con costi superiori al valore e consigliandomi un 30% di sconto ridicolo per evitare la burocrazia di reso.
Esperienza molto deludente state alla larga da questo sito.
25 de abril de 2026
Avaliação não solicitada
Wrong order / Not trustworthy
We ordered 4 pieces of Glucose monitors costing USD 140. Everything was clear & correct in our order.
2 weeks later, we received 4 oximeters instead.
The cost of 4 oximeters is hardly 30 dollars. I sent 3 emails requesting return & exchange, but i got no reply from this company.
I'm still waiting for any clarification from their side.
I do NOT recommend ordering from this company again.
13 de abril de 2026
Avaliação não solicitada
TRUFFA
Premesso che sarebbero da denunciare per truffa ma cosa cambierebbe per un'azienda cinese distante migliaia di km.....la mia amara esperienza l'ho avuta acquistando, a loro dire, un innovativo misuratore della glicemia ( a circa € 40,00) che all'atto del ricevimento era totalmente difforme, di modestissima manifattura, privo di alcuna certificazione, neanche CE, nella realtà dei fatti un mediocrissimo ed inattendibile misuratore dell'ossigenazione del sangue, dai cinesi in Italia costano meno e sono migliori. Ripeto ho chiesto la restituzione dell'articolo ed il rimborso dei soldi e per risposta mi hanno dato un recapito in una stanza di una remota regione della Cina....a mie spese....
15 de fevereiro de 2026
Avaliação não solicitada
I didn't even want to give one star!
I didn't even want to give one star!! I have been trying for a week now to get a hold of them to return a witch that I received from them that wasn't even the one they showed on their site. It wasn't 12 ft tall and it wasn't animated like it showed and it didn't come in a big box either!!! I will be reporting them to the BBB!!!!
28 de setembro de 2025
Avaliação não solicitada
Resposta da Jncool
Dear Customer:
Hello.
We have received your feedback. First, please allow us to express our deepest and most unreserved apologies for the utter disappointment and anger you experienced during this shopping experience.
The product you received—a witch that did not match the description on our website as "12-foot-tall, animated, and packaged in a large box"—is entirely our fault and constitutes a serious misrepresentation. The fact that you spent a week seeking a solution with no results is a serious failure in our customer service. You feel deceived and have threatened to file a BBB complaint. We fully understand your anger, but this is absolutely unacceptable.
We acknowledge that inexcusable errors occurred in our product promotion, size description, and customer service response.
To immediately correct our mistakes, we have taken the following actions:
Immediate Full Refund: We have issued a full refund for this order. No action is required on your part; the refund will be automatically credited to your account within 1-7 business days.
No Return Processing: You do not need to send this witch back. Please keep, give it away, or dispose of it. By assuming full responsibility for your losses, we hope to save you valuable time and effort, and express our sincerest apologies.
Highest Priority Internal Investigation: Your case has been assigned the highest priority and has been submitted to management. We will immediately remove this product from sale and thoroughly review all product descriptions to ensure they accurately reflect the actual product to prevent such serious misleading incidents from occurring again.
We understand that a refund will not fully compensate for the time and emotion you have lost in this process. We are simply fulfilling our most basic responsibility.
We once again offer our sincerest apologies for any anger and inconvenience this has caused you. Thank you for finally bringing this issue to our attention, giving us one last chance to rectify our mistake.
Do not buy from this Company
Do not buy from this company I ordered a dress from this company they keep saying my address was incorrect I was told to call the parcel company did not get a response from them. Requested a refund or my dress have gotten continual emails claiming my address is wrong but on the website it is correct address. Very rude emails horrible customer experience I have ever encountered. Several rude emails I will never purchase anything again. Better Business Bureau will be hearing from me. It feels like a SCAM
4 de abril de 2025
Avaliação não solicitada
Resposta da Jncool
Dear Customer:
Hello.
We have received your feedback. First, please allow us to express our deepest and most sincere apologies for the chaotic logistics, poor communication, and rude emails from our team that you experienced during this purchase.
The cycle of "incorrect address," unresolved issues with the parcel company, and ultimately, the rude emails you received is completely unacceptable. This represents a complete failure on our part, from logistics management to customer service. We take full responsibility and are deeply ashamed that you felt deceived and humiliated.
We cannot make excuses for this poor experience. We would now like to take the most direct action to rectify this situation:
Immediate Full Refund: We have immediately processed a full refund for your order. No action is required on your part; the refund will be automatically credited to your account within 1-7 business days. You are no longer responsible for the whereabouts of this dress.
Thorough Internal Investigation and Corrective Action: Your situation (including all related email records) has been categorized as a serious matter of the highest priority and has been escalated to management for a thorough investigation. We will diligently investigate the root cause of the shipping information error and will seriously address and correct the customer service representative who sent the rude email, as well as the relevant processes.
Respect Your Decision and Apology Again: We respect your decision to "never purchase from us again," and we deeply understand this. Our only hope is to fulfill our responsibility—refund your money and let you know that your painful experience is driving fundamental changes to prevent other customers from experiencing similar treatment.
We understand that a refund is far from sufficient to compensate for the time and emotion you have lost in this process. We are simply fulfilling our most basic responsibility.
We once again offer our sincerest apologies for any anger, disappointment, and inconvenience this has caused you. Thank you for ultimately choosing to bring this matter to our attention.
Really bad experience when they sent me…
Really bad experience when they sent me the wrong item and would not offer a refund. They then blocked me and that was the end of that they refused to help sort the issue out.
Do not order from this company!!
30 de outubro de 2024
Avaliação não solicitada
Resposta da Jncool
Dear Customer:
Hello.
We have received your feedback. First, please allow us to express our deepest and most unreserved apologies for the feeling of being ignored, rejected, and ultimately blocked during this shopping experience.
If your description of "sending the wrong item, not offering a refund, and ultimately being blocked" is true, it represents a complete failure of our customer service system and an inexcusable mistake. Blocking a customer seeking to resolve a problem, regardless of the reason, is absolutely wrong and unacceptable. We take full responsibility and are ashamed of this.
We cannot excuse the painful experience that has occurred, but we would like to take the most direct action to atone for our mistakes:
Immediate Lifting of Communication Restrictions and Full Refund: We have immediately lifted any communication restrictions on your account. We have also processed a full refund for your order. No action is required on your part; the refund will be automatically credited to your account within 1-7 business days.
Internal Investigation: Your case has been classified as a serious and top-priority matter and has been submitted to customer service management for a thorough investigation. We will thoroughly investigate the two core issues of "no refund for wrong shipment" and "customer blocking" and address the relevant processes and individuals responsible.
Process Improvement Commitment: We pledge to learn from this incident and comprehensively review our customer service authorization and conflict resolution mechanisms to ensure that every customer's voice is heard and every issue is resolved fairly, and we are determined to prevent such incidents from happening again.
We understand that a refund cannot compensate for the frustration and unhappiness you have experienced. We are simply fulfilling our basic responsibilities and saving you any additional effort to resolve this matter.
We understand that rebuilding trust is extremely difficult, but we sincerely ask that you give us a chance to correct our mistakes through concrete actions. We once again offer our sincerest apologies for any inconvenience we have caused you.
I ordered two pendants that were…
I ordered two pendants that were supposed to be pearls dressed in silver with blue sapphire. What i received looked like something from a gumball machine. Fake pearls dressed in fake gold with fake rubies. Now I have to pay to ship them back for a refund. Their ads and illustrations are lies.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Jncool
Dear Customer:
Hello. We have received your feedback regarding the two pendants. First, we sincerely apologize for the profound disappointment and inconvenience this shopping experience has caused you.
The product you received—a complete departure from the advertised "silver pearl with blue sapphires" and of inferior quality—is entirely our responsibility. We fully understand why you felt misled by our advertising, which described our product as "something from a gumball machine." This is absolutely unacceptable.
We acknowledge that serious errors occurred in our product description, quality control, and return policy.
To immediately correct our error, we have taken the following actions:
Full Immediate Refund: We have issued a full refund for both pendants. No action is required on your part; the refund will be automatically credited to your account within 1-7 business days.
No Returns: You do not need to ship the pendants back to China or any other address. Please retain or dispose of them at our expense. We hope this action will save you valuable time and effort, and we offer our sincerest apologies.
Internal Review: Your case has been noted and will be submitted to the relevant team as a critical review of all product descriptions and product consistency, ensuring this type of misleading advertising is not repeated.
We are deeply sorry that you spent money and time on such a poor experience. Your feedback is crucial to helping us identify and correct our mistakes.
Thank you again for giving us the opportunity to confront our mistakes and work diligently to correct them.
Truffa allo stato puro@
Attenzione, prodotti non solo scadenti ma anche dannosi per la salute!
State alla larga... non fatevi fregare!!
7 de agosto de 2024
Avaliação não solicitada
Resposta da Jncool
Gentile Cliente:
Ciao. Abbiamo ricevuto il suo feedback urgente in merito a un potenziale rischio per la salute associato a questo prodotto. Innanzitutto, ci scusiamo sentitamente per la preoccupazione e la frustrazione che questa esperienza di acquisto le ha causato.
Il rischio per la salute da lei menzionato è la nostra massima priorità. Garantire la sicurezza e la conformità del prodotto è una nostra responsabilità inderogabile e qualsiasi problema correlato è assolutamente inaccettabile.
Per affrontare immediatamente le sue gravi preoccupazioni e risolvere definitivamente la questione, abbiamo adottato le seguenti misure urgenti:
Rimborso completo immediato: abbiamo elaborato un rimborso completo per il suo ordine. Non è richiesta alcuna azione; il rimborso verrà automaticamente accreditato sul suo conto entro 1-7 giorni lavorativi.
Indagine sulla sicurezza del prodotto: la preghiamo di fornirci ulteriori informazioni (ad esempio, numero d'ordine, nome del prodotto e problemi specifici identificati) tramite messaggio privato. Tutti i dettagli forniti saranno immediatamente inviati al nostro team Qualità e Sicurezza per un'indagine approfondita come caso principale.
Nessuna politica di reso: date le preoccupazioni sulla sicurezza da voi sollevate, vi preghiamo di interrompere immediatamente l'utilizzo di questo prodotto e di non restituirlo. Vi preghiamo di smaltirlo in modo sicuro e appropriato; tutti i costi associati saranno a nostro carico.
Il vostro feedback è un avvertimento fondamentale. Stiamo esaminando urgentemente tutte le certificazioni di sicurezza e la documentazione di qualità del prodotto in questione sulla base delle informazioni da voi fornite.
Siamo profondamente dispiaciuti che il nostro prodotto vi abbia causato un rischio e una delusione così significativi. Comprendiamo che un rimborso non sia sufficiente a compensare il vostro disagio, ma queste sono le scuse più dirette e sincere che possiamo offrirvi in questo momento.
Vi saremmo grati se poteste fornirci ulteriori informazioni per agevolare le nostre indagini. Grazie per averci segnalato questo problema potenzialmente grave.
oggetto scadente senza reale possibilità di reso
Ho ordinato una scultura che nelle immagini sembrava interessante e ben fatta, ho ricevuto una schifezza di plastica scadente in dimensioni ridicole ( poco più di 8cm), praticamente un giochino da uovo di pasqua scadente. Pagato 36,5€ ma non vale più di 1€.
Quando ho provato a renderlo, dato che dichiarano "reso gratuito" mi è stato chiesto di spedirlo in Cina con costi superiori al valore dell'oggetto.
Evitare assolutamente di acquistare da questi impostori.
6 de novembro de 2024
Avaliação não solicitada
Resposta da Jncool
Gentile Cliente:
Ciao. Abbiamo ricevuto il suo feedback in merito a [Scultura d'Arte]. Innanzitutto, ci scusiamo sinceramente per questa esperienza di acquisto completamente inaccettabile.
Il prodotto che ha ricevuto, un articolo in plastica scadente, significativamente diverso dalle immagini promozionali e con dimensioni fuorvianti, è interamente sotto la nostra responsabilità. Comprendiamo appieno perché si sente ingannato e ci definisce una "truffa". Pagare 36,50 € per un prodotto che vale molto meno del suo valore, e poi sentirsi dire che deve pagare più del prodotto stesso per esercitare il diritto di "reso gratuito", è assurdo e inaccettabile.
Riconosciamo che si sono verificati gravi errori nel nostro controllo qualità dei prodotti e nella nostra politica di reso e che abbiamo completamente tradito la sua fiducia.
Per correggere immediatamente questo errore, abbiamo adottato le seguenti misure:
Rimborso completo e immediato: abbiamo emesso un rimborso completo di 36,50 €. Non è richiesta alcuna azione da parte sua; il rimborso verrà automaticamente accreditato sul suo conto entro 1-7 giorni lavorativi.
Reso gratuito: non è necessario rispedire la scultura in Cina o altrove. Si prega di conservarla, regalarla o smaltirla. Ci auguriamo di farvi risparmiare tempo e fatica assumendoci la piena responsabilità per la perdita e ci scusiamo sinceramente.
Indagine interna: il vostro caso è stato trattato con priorità e sottoposto ai nostri team di Controllo Qualità e Servizio Clienti per un'indagine approfondita. Esamineremo tutte le descrizioni dei prodotti per garantirne la coerenza con il prodotto reale e modificheremo immediatamente la nostra politica di "resi gratuiti" per assicurarci che sia all'altezza del suo nome.
Ci vergogniamo profondamente che abbiate speso tempo e denaro per un'esperienza così negativa. Il vostro feedback è per noi un chiaro e importante avvertimento e lo stiamo utilizzando per apportare miglioramenti interni fondamentali.
Grazie ancora per averci dato l'opportunità di analizzare e correggere il nostro errore. Ci scusiamo sinceramente per qualsiasi inconveniente che ciò vi abbia causato.
Take good care before you order
I ordered what looked like a very elegant dress in October with the bonus offer of Free Returns. What arrived is little better than a rag, dreadful fabric quality,and really shoddily stitched. Since then I have been attempting to access my free return ,emphasising that advertising this is a legal obligation. I continually get a prompt reply ignoring anything I have said and telling me to return the item to China at an exorbitant cost! I have offered to return to the address inEngland, where it came from,but again got the same answer. Two days ago I asked for a telephone number to speak to a manager and have since been ignored….. I am still prepared to do this for a full refund. I am beyond disappointed with my treatment so far
31 de outubro de 2024
Avaliação não solicitada
Resposta da Jncool
Dear Customer:
Hello. We have received your follow-up feedback regarding the dress you ordered in October. First, let us express our sincerest apologies for the poor quality of the dress and the extremely lengthy, frustrating, and substandard return experience that followed.
We fully understand your disappointment and anger. Everything you experienced—from receiving a product that was "little better than a dishcloth," to the repeated communications defending your legitimate "free returns" claim, to having your reasonable requests (such as a UK returns address and a call with a manager) repeatedly ignored—represents a significant failure on our part and is unacceptable.
We acknowledge that our customer service failed to resolve your issue and instead exacerbated your frustration, and we take full responsibility for this.
To immediately correct this error, we have taken the following actions:
Full Refund: We have issued a full refund for your order. No further action is required; the refund will be credited to your original payment account within 1-7 business days.
No Returns: You do not need to ship this dress back to China or any other address. Please dispose of the item immediately; all associated costs will be borne by us. We hope this action will save you valuable time and effort, and we sincerely apologize for wasting so much of your time.
Internal Escalation and Correction: Your case has been escalated to customer service management for a thorough review as a top-priority matter. We will focus on reviewing and revising our customer service training processes and return policy enforcement to ensure this disappointing experience never happens again.
We cannot repay you for the time and effort you invested in achieving a solution that should have been simple. We can only express our regret and commitment to improvement by taking immediate action.
Thank you again for your persistence in bringing this issue to our attention, which gave us a final opportunity to rectify our mistake. We deeply apologize for any inconvenience we may have caused you.
Werewolf mask for halloween…
I ordered a Werewolf mask for halloween and paid jncool.com $51.00. It looked terrific in the ad but what I received was absolutely atrocious. It was made of a cheap plastic, very little fur, ears that did not move and didn't even have hole for the eyes.
I contacted them immediately and they said I could send it back. But that would cost $75.00.
I asked them for a full refund and the cost of shipping since it was so obviously false advertising. They offered to refund only half the money.
I wrote many more times asking for the full refund. I even sent pics of their ad and the item I received. But no one ever contacted me back.
Finally, I decided my only recourse was to take them up on their offer to refund half the cost but they never did that and never contacted me again.
I wish I could upload a picture here so you could see first hand the ad and the ridiculous mask they sent me.
DO NOT ORDER FROM THIS BOGUS COMPANY
13 de setembro de 2024
Avaliação não solicitada
Resposta da Jncool
Hello, we asked you to return the product, but you didn't want to. We said we would refund you half of the money, but you didn't accept it. What do you want to do? You said you agreed to refund half of the money, but we only received an email from you saying you didn't agree. Are you sure you didn't block our email?
Before ordering a dress from this company, BEWARE if you want to return!
Before ordering a dress from this website, I was unable to find a size guide but because I liked this dress, I ordered it anyway. I also checked your website for jncool past record for past customer reviews.
Unfortunately when the dress arrived it was too small and after receiving correspondence from another web site, obviously handling jncool’s correspondence. The final result was that I was told to send the dress back to an address in China at the cost of approx. $138.00!
The initial cost of the dress was $65.00 Cdn.
Needless to say, I will not be dealing with jncool. Com again.
14 de junho de 2024
Avaliação não solicitada
Resposta da Jncool
Hello, we ship according to the size and color you ordered. We will also ask you to pay for shipping if the product is the wrong size. You don't need to return it. We could send you a plus size dress for free, but you don't want to. what do you want?
I bought their outdoor multi purpose…
I bought their outdoor multi purpose tool pilers. Many functions, small and easy to carry. This tool has solved a lot of problems for me already.
14 de maio de 2024
Resposta da Jncool
Dear customer, thank you for your support and praise!
We have been committed to designing small outdoor products that are practical and multifunctional. We are glad that you have found our multifunctional tool pliers and found that it is not only fully functional, but also small and easy to carry, and has become your trusted assistant when you go out.
Solving customers' actual problems is our original design intention. Knowing that the product can really help you cope with various scenarios is the best feedback for us.
We will continue to optimize product details and give back to our customers for their support with more thoughtful services. If you need similar products next time, we will definitely provide you with better choices.
Thank you again for giving us the greatest encouragement with practical actions! We are also very happy to repay the recognition of the majority of users and society through high-quality products.
I discovered their art sculpture at the…
I discovered their art sculpture at the jncool store. bought 4 sculpture at one time, quick delivery in 7dats. Surprised by their lifelike quality.
17 de maio de 2024
Resposta da Jncool
Dear customer, thank you for your positive evaluation of jncool artwork.
We know how much our customers value price, quality and responsiveness in their shopping experience. I am very glad that you purchased 4 exquisite sculptures from us at one time and received the goods normally in only 7 days. This not only satisfied your purchase needs, but also received surprising and fast feedback.
What surprises us even more is that you are deeply impressed by the detail and lifelikeness of our sculptures right away. This also completely verifies jncool’s long-term pursuit of excellence in artistic materials and craftsmanship.
Your valuable positive comments not only encourage us to continue to improve, but also become a bridge for us to interact and communicate with more fans. If you need it again next time, you must choose jncool first! Thank you for your support and care.
Snyd og bedrag
Har endnu ikke modtaget varen!!!☹️
Har nu modtaget varen, efter 3 uger!
den svarer imidlertid til min forventning.
Men regn ikke med modtage hverken ordrebekræftelse eller kvittering for dit køb, når du handler her
2 de maio de 2024
Avaliação não solicitada
Resposta da Jncool
Hej, brugere, der afgiver en ordre i vores butik, vil automatisk modtage en ordrebekræftelse via e-mail. Fik du udfyldt den forkerte e-mail, da du afgav ordren?
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