I never received my merchandise! I sent several emails. They would send a standard email, saying that customer service would respond. No replies from them. Then I asked for a refund, no reply. I... Ver mais
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Veja o que dizem as avaliações
Do not order from this website. The items on the website are not what you will receive. I ordered a pair of boots from them and when I received them, they looked nothing like the picture on the websit... Ver mais
I Ordered FUR RIOT CLUTCH a month ago, they took money immediately, I have been reaching out to cancel my order only to receive the same automated email. I have requested refund, etc. Terrible custome... Ver mais
Livraison rapide. Arrivée a Avignon en france Bon produit. Vraiment très satisfaite Je recommande. Je vais encore commander
2,3
Ruim
36 avaliações
Respondeu a 7% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I have yet to receive my order placed…
I have yet to receive my order placed on 3/24/2026. I constantly get a reply to my email that they are working on a resolution.
23 de março de 2026
Avaliação não solicitada
Made my order at march 28/2026
Made my order at march 28/2026 . Still not received anything . When i am asking by email when my order will be send, i receive automatic message. No actually answer! Samthing tels me they fraud! And we just lost our money!
10 de abril de 2026
Avaliação não solicitada
Ordered a pair of the Bonbon earrings…
Ordered a pair of the Bonbon earrings last Friday, April 3th. Money taken right out of account and confirmation number received but still no earrings, no response from merchant and no record found despite having an order #. Seeking assistance with refund or merchandise. Would not buy from merchant again.
3 de abril de 2026
Avaliação não solicitada
True to size and great material!
8 de abril de 2026
Avaliação não solicitada
The material of the clothes matches the…
The material of the clothes matches the photos. Quick delivery! Cute stuff.
6 de abril de 2026
Avaliação não solicitada
I ordered a couple of heels but one was…
I ordered a couple of heels but one was chunkier than I expected but I still like it!!
6 de abril de 2026
Avaliação não solicitada
I ordered several items and am…
I ordered several items and am satisfied with them. It took about two weeks to receive everything, and it arrived in two separate boxes.
31 de março de 2026
Avaliação não solicitada
Never received Shoes. They took my money
UPDATE: This is not a spam review. However, since the below review Johanna Pearl has promised to refund my money and for my troubles, they said I can keep the shoes who they say is in transit even though the tracking information does not say that. If Johanna Pearl keeps its promise, I would say they render great customer service given the circumstances. Let see what happens. Previous Review: Paid for shoes on March 4. Today is March 30. I never received my shoes. They said it was shipped but no proof of shipment. They acknowledged my order and refunded me shipping fee $5.99 for the inconvenience but kept my $135 and I never got shoes. I reached out every day. Still nothing. I think the positive reveiws are made by them. Can someone tell me what I should do?
29 de março de 2026
Avaliação não solicitada
Resposta da Johannapearl
We take all customer feedback seriously but we believe this review is spam. The claims this user is reporting is simply untrue. Additionally, we have noticed a pattern of unverified reviews recently, and we believe this is not a genuine account. We have flagged this review to Trustpilot's Compliance Team for investigation to ensure the integrity of our page.
Fraudulent
This company is full of s____ i was sent some fake leather boots that turned out to be vinyl and put in for a refund and they would never respond back. They just took my $600 for some fake items and never responded, so I recommend please please do not buy anything from this merchant.
12 de março de 2026
Avaliação não solicitada
Resposta da Johannapearl
Dear Valerie,
Thank you for sharing your feedback. We take claims regarding material authenticity and customer service very seriously, and we would like to address your concerns directly.
Product Quality: We stand behind the quality of our boots and guarantee that they are made from genuine leather as advertised. We would welcome the opportunity to inspect the item to clear up any confusion regarding the material.
Communication Gap: We maintain a strict 48-hour response policy for all inquiries. Currently, we have no record of a return request or prior correspondence matching your details. It is possible there was a technical error or a typo in the contact information provided during the request.
Resolution: We would like to make this right. Please contact us directly at hello@johannapearl.com with your order number. Once we verify your purchase in our records, we will be more than happy to facilitate a return and a full inspection of the boots.
We look forward to hearing from you so we can resolve this matter immediately.
Best regards,
Johanna Pearl
Livraison rapide
Livraison rapide. Arrivée a Avignon en france
Bon produit.
Vraiment très satisfaite
Je recommande.
Je vais encore commander
23 de março de 2026
Avaliação não solicitada
I LOVE IT!!!!!
I like the shoulder bag and it is bigger than I expected. good quality.
24 de março de 2026
Avaliação não solicitada
I love my shirt
I love my shirt. The team responded to my email within 24 hours
11 de março de 2026
Avaliação não solicitada
great timing
My shoes just got delivered and the quality is great! It took about 2 weeks
15 de março de 2026
Avaliação não solicitada
LOVE LOVE LOVE Johanna Pearl
LOVE LOVE LOVE Johanna Pearl. Great quality products, great customer service, will def be buying again
15 de março de 2026
Avaliação não solicitada
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