They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Ver mais
A empresa respondeu
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Ver mais
A empresa respondeu
Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... Ver mais
A empresa respondeu
Detalhes da empresa
- Farmácia
- Loja de Produtos de Beleza
- Exportador medicinal
- Distribuidora de Produtos Farmacêuticos
- Loja de vitaminas e suplementos
Escrito pela empresa
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Informações de contato
50-54 Wigmore Street, W1U 2AU, London, Reino Unido
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4,3
Excelente
307 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely choice of beautiful soaps… Easy…
Lovely choice of beautiful soaps… Easy to order. Great website. Good packaging in a strong box. Arrived quickly with regular updates.. Wonderful service. Also answered a query straight away.
25 de junho de 2025
Resposta da John Bell & Croyden
Dear Jayne,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Complete Waste of money
Complete Waste of money, this wax got zero hold, just like a grease which doesn’t even come off hands, u gotta use handwash to clean. Tesco £5 wax is much better than this product. I would want refund as it’s not like it described
28 de maio de 2025
Resposta da John Bell & Croyden
Dear Ali,
Thank you for your feedback.
We are sorry to hear about your disappointment with the product you purchased from us. We strive to provide high-quality products and it seems like we have not met your expectations.
Please reach out to us at jbc@johnbellcroyden.co.uk and we will do our best to resolve the issue.
Kind regards,
Natalia,
JBC Customer experience team
Highly recommended! Promptly posted and well packaged.
Promptly posted and well packaged.
28 de maio de 2025
Resposta da John Bell & Croyden
Dear David,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Great company ..fabulous product …
27 de maio de 2025
Resposta da John Bell & Croyden
Dear Edwina,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear gloria,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear CW,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear Gary,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
The most wonderful company
The most wonderful company
I used to visit your beautiful store in London ,at least once a week , Now living in the depths of the country I don’t get to visit so much it’s great to be able to order on line and with the DPD delivery it’s perfect
Thank you
27 de maio de 2025
Resposta da John Bell & Croyden
Dear customer,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Quick delivery and good quality products
27 de maio de 2025
Resposta da John Bell & Croyden
Dear Elodie,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
very efficient
very efficient. couldn't get the toothbrush heads
anywhere else. Such diverse stock - marvellous
24 de abril de 2025
Resposta da John Bell & Croyden
Dear Patricia,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Goods arrived very quickly well packed
24 de abril de 2025
Resposta da John Bell & Croyden
Dear Fro,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Quality product and very good mail…
Quality product and very good mail order service
24 de abril de 2025
Resposta da John Bell & Croyden
Dear Colin,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
No one answers the phone then they cut you off
Having tried the pharmacy ten times this morning with no response to my phone calls I have no choice but to use a different establishment. I saw your response below, but you should update your opening hours online and have suitable information on your answerphone then rather than waste people's time.
20 de abril de 2025
Avaliação não solicitada
Resposta da John Bell & Croyden
Dear Mrs Emma,
Thank you for your feedback.
We apologise for any inconvenience - our pharmacy was closed that day, as it was Easter Sunday, which may explain the lack of response.
We would be happy to assist you - please feel free to contact us during our normal business hours, and we'll do our best to assist you promptly.
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear Kevin,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Very quick and positive service
Very quick and positive service , will definately use them again
25 de março de 2025
Resposta da John Bell & Croyden
Dear Mrs Dale,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear Shakirat,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
goods arrived well packed and in a…
goods arrived well packed and in a timely manner. all coomunication was good. prices competative
25 de março de 2025
Resposta da John Bell & Croyden
Dear Theressa,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear Customer,
Thank you for your positive feedback!
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear JD,
Thank you for your feedback. We're sorry to hear about your experience.
We've already been in touch with you regarding this matter and offered either a full refund or a replacement for the items. A return label was sent to you so the items could be returned, but as of now, we have not yet received them. Once the return is completed, we'll be happy to proceed with the resolution.
Please don't hesitate to reach out if you require any assistance.
Kind regards,
Soraia
Customer Experience Team
Brilliant service and easy way of…
Brilliant service and easy way of online shopping.
25 de março de 2025
Resposta da John Bell & Croyden
Dear Elzbieta,
Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
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