Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Ver mais
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Veja o que dizem as avaliações
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Ver mais
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Ver mais
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Informações de contato
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Reino Unido
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
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timur at rawreth johnson’s hot tub…
timur at rawreth johnson’s hot tub sales rep was quality. sorted me out with some hot tub chemicals. he was very helpful and gave me a deal. so the more you buy the better the discount. very very helpful and polite
Johnsons review 2023
Had our spa a year with no faults or problems.
Johnsons have provided a good service start to finish.
Special thanks to Gareth and his helper for my remarkable delivery experience and for always being helpful on phone when i have called. Very informative and professional.
Had a hot tub and decking installed…
Had a hot tub and decking installed over last couple of days found and workmen used polite and diligent especially Gareth and Wayne who gave a demonstration of controls and useful tips on enjoying the tub
Excellent service!
Gareth, Wayne and Tony did an excellent job getting the hot tub in position and getting it up and running. They went above and beyond to get it lifted up onto the deck and were rally helpful explaining how to use the chemicals. Can’t wait for it to get to temperature and jump in!
Timur at Wickford
Timur at Wickford , great friendly guy. Great place for replenishing the chemicals for the hot tub, great selection.
A big thank you to Gareth and the…
A big thank you to Gareth and the logistics team for installing our Wellis Jupiter Hot Tub we’re now a week into ownership and loving the experience. Truth be told we had a couple of minor issues but Shaun from the Aftersales team was exceptional and managed our expectations professionally. Regarding the Hot Tub we’re very pleased with it and still getting used to all the various jet settings. Overall very pleased.
Timur have done great job for…
Timur have done great job for organising delivery ( crane people ) and everything was done very smoothly. Arrived on time , installed promptly. Timur sort all things from the beginning and we have been looked after very well . We had a great hot tub for our Christmas 🎄. Great service!
Excellent service
Bought the hot tub on the off chance at the garden centre in Shotgate. Very happy with the deal/ discount I received. Timur was very easy to get on with and very helpful.
Top salesman!!
Top salesman!!
Visited my local garden center in wickford ready for my garden renovation in the summer. Never knew it had a hot tubs site. I had no idea if I wanted one. Well I was blown away by the advice and guidance from the lovely gentleman Timur. I am now considering a hot tub. Thanks again Timur for all the advice can’t wait to bring my partner to your site to order when we are ready to purchase.
This review is about Mr Timur Ertas
This review is about Mr Timur Ertas
I found this member of the sales team to be very helpful and keen to please. He went the extra mile when it came to customer service and helping the purchase of my new hot tub go smoothly
Excellent work especially from Suzy
Just want to say a big Thankyou to Suzy amd the team. We bought a cabin, decking, gazebo, hot tub and Sauna and we needed them all in for my sons visit from Australia for Christmas. Suzy, despite a number of problems, pulled out all of the stops to get everything installed on time.I know how difficult that was and we are delighted with the whole thing. The installation teams were all excellent, friendly and did a great job. Well done all.
5 Stars ultimate experience
Timur truly provided me ultimate experience from start to finish when purchasing my hot tub. His guidance, patience attention to detail and the ability to truly understand match my requirements was second to none. He made the whole process easy from enquiring to installation. I shall be recommending Timur to all my clients friends and family members. Thank you
As a first time purchaser of a hot tub at Johnsons
As a first time purchaser of a hot tub I was very impressed by the service I received at the Wickford branch. Timur was extremely helpful and patient with my many questions. I have been back on several occasions for my clarification and he has again been very polite. As the first point of contact he is a credit to the company. His generosity and willingness to help was greatly appreciated. I wouldn’t hesitate to recommend the Wickford branch to anyone wanting a hot tub.
Best money I’ve spent in a long time !
I had the pleasure of meeting the super jovial Timur on the phone who answered all my questions and I then went to the showroom to take a look at the hot tub I was interested in. Out of all of them it looked the best to be visually (cos let’s be honest they are all quite ugly aren’t they😄), this Kilimanjaro Premium looked so much more slick and cool compared to others Id seen and the functionality was also top class. Since we have had it installed the service has been impeccable from everyone and we literally have used it 2-3 times a day. My biggest and unexpected GAIN from the hot tub has been the huge increase in family time where I have spent more time with my children actually TALKING to each other. Best money I’ve spent in a long time. THANKS TIMUR 👌🏻
Highly recommended
Highly recommended, Timur has been great start to finish.
Delivery boys Wayne and Gareth were awesome even with the obsicals, they still manage to get it in undamaged
Jake & Jordan were excellent
Jake & Jordan were excellent, fast efficient, friendly and professional.I really appreciated the time they took to go over the features and chemicals (twice) and couldn’t have asked for a better experience.

Resposta da Johnsons Wellness
Big thank you to Jake and Jordan and Warren
A Big thank you to Jake and Jordan for completing installation of our hot tub.
They have been super efficient, they worked really hard and quick. I think they went above and beyond as they have also had to remove some decking (which they didnt have to) but they really helped me as I didnt have to be outside doing it in freezing cold.
Also a BIG THANK YOU to Warren. He has been amazing and sorted out the issue we had with ease. He gave me a few options which was very generous of him. I know he is operations manager, but I wish everyone everywhere had such a great attitude to sorting out problems. Amazing!!

Resposta da Johnsons Wellness
Great installation team
Great installation team, Jake and Jordan were superb and couldn't do enough to make sure everything was perfect.

Resposta da Johnsons Wellness
Installation team was A+++
Installation team was ace, not a straightforward route to get the hot tub in as needed to come through a neighbours garden and then be lifted 2 feet over the boundary but Tony & Wayne made it look easy. Installed exactly where I wanted it, no damage, no rubbish left behind, talked me through the features and chemicals and answered my questions. A+++

Resposta da Johnsons Wellness
Good experience
Good experience. The company even held onto the hot tub longer than planned as we were delayed in getting the garden ready for it. The installers Jake and Jordan were a pleasure. Very nice and knowledgeable - our tub was up and running in no time at all. Thanks all!

Resposta da Johnsons Wellness
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