Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Ver mais
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Veja o que dizem as avaliações
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Ver mais
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Ver mais
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Informações de contato
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Reino Unido
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
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Exellent service
Recieved my hot tub yesterday and its absolutely amazing. Abbie's knowledge and customer support regarding the tub is exellent, so much so that she paid us a visit to see the tub in situ and advised us on after care ect. I would recommend this branch to purchase you hot tub from.

Resposta da Johnsons Wellness
Absolutely excellent service from start to finish
Absolutely excellent service from start to finish.
We needed to change our hot tub and Johnsons Wellness were one of 4 recommendations in a magazine we read. After visiting several other showrooms we took a trip to their Tewksbury branch.
From the initial phone call both Abbie and John have provided truly exceptional service. Friendly, helpful and professional.
We also think that the product itself is better made than other hot tubs we saw.
The delivery was then managed by Anthony in the installation team, again the service was exceptional and he answered all my questions.
The delivery team turned up as agreed and left no mess at all.
I’m so glad we found the Johnson Wellness team - they have been absolutely great to deal with.
Fantastic service from Johnson’s
Fantastic service from Johnson’s. Had an issue with our hot tub that had slipped through the net at HQ and the team could not have been more apologetic and thorough in how they responded.
Service visit promptly arranged and Jake came and sorted the problem. Gave everything a thorough clean and check and also gave us a few pointers on running the Malaga spa efficiently.
Excellent from start to finish
Terrific support all the way through…
Terrific support all the way through from the Johnsons team. Grateful thanks to Antony through to installation and Dan and Gary for the installation itself. The whole process has been absolutely faultless.
The Wellis spa itself is great.
Would highly recommend to anyone.
Great experience
Antony, Dan and Gary combined for an excellent installation and after-care experience. Easy, fast and clear. Highly recommend.
The Best Swim Spa & The Best Customer Service from start to finish
5 Star Product & Service
Product: Danube Riverjet Swim Spa
Service: Amazing Service from Anthony
From the ordering to the delivery, from setting up to the aftercare service was astonishing, especially the help from Anthony was second the none and he went through every detail with us to make sure everything was perfect.
Buying this from Johnson’s Leisure was the best decision after searching this online for about 6 months and talking to 6 different companies all over the UK, Johnson’s is the best choice, definitely recommended. We use our swim spa daily, the kids also absolutely love it, especially with the swimming jets on. Me & the Mrs love the relaxing spa jets while watching the stars.
The best money spent for the whole family, it’s literally a swimming pool without the daily cleaning and headache of it.
Plus it goes up to 40 degrees which means even in the middle of the winter in minus degrees, you can still use it and it’s so warm, unlike traditional swimming pools are around 26 to 28 degrees which is still cold ish and not as relaxing and comfortable of 40 degree pool (can control the degrees to anything you like up to 40 degrees).
Lastly, it cleans itself daily and doesn’t spend as much as electricity that we expected.
Go for it, but it from Johnson’s Leisure, it’s the best product with the best price and the best service. Thank you once again 😊
Replacement hot tub
This company managed to replace our faulty Wellis hot tub (supplied by a different distributor), we are very satisfied with the eventual outcome. We particularly appreciated that the swap was done at a time to fit in with our business & that the delivery/ installation duo were so knowledgeable & helpful.
Julie & Andrew Edwards
Great service
Antony dealt with getting an engineer out to repair my hottub. From first contact to getting the job done was less than two weeks. Very professional and kept you informed at all times...
New hot tub installation
Yesterday my new hot tub was delivered and installed .
The installation team, Dan & Gary made it look easy, very professional and worked well together, and couldn't do enough to ensure I was happy with the location and positioning of the tub.
I was given comprehensive advise on routine cleaning and maintenance of the water quality.
Overall a very happy experience.
Johnston Leisure -Wellis Spa & Pergola Installation
We are over the moon with the supply and installation of our Wellis Spa and Electric Pergola Roof & Curtains, Antony Hill has been fundamental to getting the delivery and installation arranged and special thanks to Dan & Gary for their Professional Workmanship and also giving their extensive knowledge on the operation, using the Wellis App and Water Treatment as we are both new to the world of Hot-Tubs....... Highly Recommended Robert & Gaby Newton, Cambuslang.
We’re very pleased with our hot tub
We’re very pleased with our hot tub. Friendly sales team and a Hastle free installation with very professional guys getting it all up and running. Thank you Johnson’s
Dan and James were amazing
Dan and James were amazing, they worked tirelessly until 7pm in a bitter cold wind to install the decking yesterday. It looks amazing - if the rest of the installation goes as well we will be extremely happy. They were on time, courteous, hard working, clean and tidy, polite, and did the company proud. They have set a high bar for the following tradesmen to follow
Had our first hot tub installed…
Had our first hot tub installed yesterday but Jordan Harry and Oli. Fantastic service, very polite and helpful installers. Ery professional and helpful. Thanks guys. Highly recommend
FIRST CLASS SERVICE
James and Tom from the Wickford yard have installed our garden office on 4 and 5 September 2024. Their work ethic is exceeded only by the professionalism and excellence of their work I can’t praise them highly enough
We had our first hot tub installed by…
We had our first hot tub installed by Johnsons today. Jack and Joe were fantastic, in respect of siting the tub exactly where we needed it to go, explained in detail how to maintain and use the tub. We would have no hesitation in recommending Johnsons. Ian and Alison
Thank you for cabin installation
We had our cabin installed by Dominic and Tom, they did a super job, very professional, polite and hard working. Our cabin looks great, very happy and highly recommend.
Thank you for our hot tub installation…
Thank you for our hot tub installation yesterday. Helpful sales rep at Maidstone. Supplied an upgrade to the one we ordered at no additional cost. Stored it until we were ready. Friendly and helpful installation team.
The only criticism is that they could have pointed out the warning labels on the lid might have affected our decision about orientation.
We're looking forward to getting wet!

Resposta da Johnsons Wellness
Top Drawer
Joe, Jack and Harry were fantastic!
Thank you!
Jake was extremely polite
Jake was extremely polite, respectful and friendly.
You can trust these guys !
Despite ongoing issues with our Wellis hot tub, none of which are the fault of the merchant, Johnson’s have provided excellent service over many months. Today’s tub replacement was carried out with care & professionalism by their guys, so a special mention should go to Jordan, Oli & Harry. Ably assisted, albeit briefly, by Tony; thank you all for your expert knowledge. Despite Wellis and based on our experiences to date, we would always recommend Johnson’s.
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