Good Vibes Avaliações 

55
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Taking too long to get verified support takes days to respond I will not be spending money with them again cant redeem my winnings because of it.

Avaliado com 3 de um total de 5 estrelas

When I first signed up and made my first withdrawal it took about 72 hours which I was ok with ..... But I'm on about my 10th cash out now and you would think the cash out process gets quicker and qui... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was really excited to hear about ekko and even more excited when I got my card through the post! The sign up process was quick and simple and the app looks great. I love being able to see my tree an... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Locked my account with no explanation, no response from emails and no way to contact. I suffer from mental health and they made me unable to access my money to pay my bills etc. I would stay clear fro... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instituição Financeira

Escrito pela empresa

Thank you for supporting the Good Vibes Card, the app and debit card dedicated to helping you positively impact the environment and take meaningful action against climate change 🌎🌳🌊. We’ve now closed the Good Vibes Card consumer app and debit card as we shift our focus to working directly with businesses to help them integrate sustainability into their products and services. We're proud of the incredible environmental achievements our community made possible, from preventing ocean-bound plastic waste to planting thousands of trees worldwide. Although the Good Vibes Card has now closed, our commitment to positive environmental action continues through our collaborations with businesses around the world, ensuring transactions remain a powerful force for good. Thank you for being part of this positive journey. The good vibes and impactful actions carry on.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

55 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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2,5

Todas as avaliações

(55)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Took £780 and locked my access now i…

Took £780 and locked my access now i cant even pay my rent, will definitely be pursuing legal action

10 de junho de 2023
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Dear Godly,

We're sorry to hear about your concerns and would like to express our regret for any distress you may be experiencing. At ekko, we strive to ensure all our customers have a smooth and positive experience with our services.

Please be assured that any account closure decisions are made in line with our company's terms and conditions, and these decisions are never taken lightly. We understand that the closure of an account can be a significant inconvenience, and we always aim to communicate any such actions promptly to the account holder.

As we respect your privacy and confidentiality, we cannot discuss your specific circumstances in a public forum. However, we would like to encourage you to reach out to our customer service at hello@ekko.earth. Our team is ready and willing to help clarify any concerns or misunderstandings regarding your account.

Thank you for your understanding, and we look forward to assisting you in resolving this matter.

Avaliado com 1 de um total de 5 estrelas

Locked my account with no explanation

Locked my account with no explanation, no response from emails and no way to contact. I suffer from mental health and they made me unable to access my money to pay my bills etc. I would stay clear from these and join a real bank. And tried to remove my review.

29 de março de 2023
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Dear Adino,

We are genuinely sorry to hear about your experience with ekko, and we appreciate you taking the time to share your concerns. We understand the impact that such situations can have on our customers, and we want to assure you that our top priority is to provide transparent and efficient services.

We would like to address your concerns further and provide you with the appropriate assistance. However, due to privacy policies and to maintain the confidentiality of our customers' information, we are unable to discuss the specifics of individual accounts on public platforms.

We encourage you to get in touch with our customer support team at hello@ekko.earth. Our team is more than happy to provide you with the necessary information and guidance regarding your account.

Warm regards,
ekko

Avaliado com 5 de um total de 5 estrelas

A clever platform that makes it easy to…

A clever platform that makes it easy to make environmentally conscious decisions by quantifying carbon impact/offset!

13 de março de 2023
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Thank you for your kind words and support! We're thrilled to know you've had a positive experience with ekko. Your feedback motivates us to keep up the good work! 🌍💚

Avaliado com 5 de um total de 5 estrelas

Love the carbon offsetting!

21 de dezembro de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Hi Bella,

Thank you for your feedback! Happy to hear that you love the carbon offsetting, so do we :)

Thank you,
ekko

Avaliado com 5 de um total de 5 estrelas

What a great app!

What a great app! love to see the impact my spending has. Super simple to use and download. Would definitely recommend!

1 de outubro de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

We appreciate you taking the time to share your positive feedback! It's wonderful to hear that you're enjoying your experience with us. Here's to a greener future together! 🌱

Avaliado com 4 de um total de 5 estrelas

I love using my ekko card knowing each…

I love using my ekko card knowing each transaction is making a difference. The app is really aesthetic and easy to navigate through. I highly recommend everyone gets on.
had a few problems to start with but you got me thought it all.
the only thing would like to phone instead of email at time but overall great.

21 de setembro de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Hi Helen,

Thank you for your feedback, we plan to look into alternative support channels in the future.

It is really exciting to hear about the positive change you have experienced using your ekko card.

Please feel free to contact us on hello@enviroconomy.io if you experience any issues.

Thanks,
Manish

Avaliado com 5 de um total de 5 estrelas

Changed my habits for the better

I've been using ekko since February and have really enjoyed the change it has brought to my daily habits. I didn't think just using a different card for payments would have this impact, but the positive feedback, direct impact and awareness has helped my improve my own general impact on the world. Thank you ekko for helping me on this journey.

26 de agosto de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Hi Ethan,

Thank you for your feedback.

Really happy to hear the positive impact you have had using the ekko card!

Manish

Avaliado com 5 de um total de 5 estrelas

Ekko makes day to day impact easy

Ekko is my go-to card - yes there are some wrinkles as you can tell they're a start-up who haven't got the fully polished experience yet (Apple Pay or auto-top up) but those are coming on their dev roadmap. You can tell from the reviews on here that this is a new product in the market, so I was expecting them. But I have already planted 7 trees and saved 71 bottles from the ocean, all from just doing what I was doing anyway - tapping my card in shops, on the Tube and in restaurants.

Keep it up guys, and keep bringing the new releases - what you're doing is super important, it's the everyday little things that will tackle climate change, not just the big dramatic actions. And it's about time people realised that.

25 de agosto de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Hi Rigsy,

Thank you for your feedback.

We actively work on improving our customers experience, it is great to hear that you have made a positive change in the environment in an effortless way.

Thanks,
Manish

Avaliado com 1 de um total de 5 estrelas

AVOID AVOID AVOID!!!!!

I’ll update the review if my experience changes.

I have had non stop issues with Ekko since opening the account. I use rival bank Novus also and although they also have issues sometimes, they’re minimal in comparison to what Ekko have put me through.

When there is a block or review on your account, they don’t tell you. There’s no notification on the app to inform you, nor do they send you an email stating this either.

Everyday is a new issue. I started unable to receive money, then they fixed that issue promptly. Then I couldn’t transfer money out to my mother. Then they somehow sorted that. Employee: Manish is quite helpful and has been the person to resolve my issues quickly and efficiently, even though they shouldn’t have happened.

I asked if I could connect my Ekko to my PayPal and was told in exact words “of course you can!” I then proceeded to do so and the second it connected, they blocked my Ekko account. I have since been able to withdraw from PayPal to ekko, but the minute that money reached my account, BLOCKED AGAIN! Even though I was given confirmation that I can do so.

I have only been able to transfer £5 to my mum and that was yesterday, after Manish had to take yet another block off my account.

I went out with a friend who moved out of England many years ago and it was my treat. Only to find out AGAIN, card not working (even though it says it’s active), can’t withdraw money, can’t view my card pin and can’t transfer money. The day had to be paid for by my friend and I currently can’t even transfer her the funds because EKKO have unlawfully blocked my account for the hundredth time. Bearing in mind, I’ve only had this account for a week.

My mistake was transferring all of my funds to Ekko, I wish I’d read the reviews first.

They’re now telling me someone will investigate the “issue”, they mean BLOCK, within 2 days. No. I need it unblocked TODAY. I had to push back a job interview 3 times because of this bank. Definitely won’t be allowed a forth.

I’m shocked at the customer service given to me, MINUS MANISH, as they seem to be the only person working there with somewhat of a brain cell.

Rectify your mistakes and issues and I can happily update the review. As any of the good ones have 100% been paid for or work for the company or friends of the employees. Nothing good about this bank so far.

UPDATE: FRIDAY 5TH AUGUST :

They have now decided to close my account. I’d give a reason why but there isn’t one nor did they give me one. After any and every transaction done, they blocked my account and I had to email to have it unblocked. Same issue again, blocked last night, Manish replied to say it’s unblocked AGAIN etc this morning, 2 hours later, I received an email saying they’re closing my account with immediate effect. I personally think it’s because of this review but I don’t bloody care. I have reported the bank to Payrnet, financial ombudsman service and also forwarded my transcripts to Martin Lewis and watchdog to review.

I hope this bank gets closed so if you need the reference numbers for these reports, I’ll be updating them on here later on.

Disgusting and shocking service from start to finish. BOYCOTT AND AVOID!!! Do NOT ever trust your money with Ekko.

REPLY TO EKKOS’ BULLSH!T REPLY;
I didn’t breach any terms, you closed my account because you couldn’t fix the issues going wrong with it. In fact you closed my account because of my review on here. I only ever had payments sent to me from my OWN personal account and PayPal, both of which you agreed I can do before I’d even sent the payments. You froze my account after every transaction I did, I had to email 10+ times a day for it to be unblocked and you assured me that a team was working on sorting the issue for me.

You are liars and thieves. Horrible horrible company, have posted throughout my big social media following to BOYCOTT your bank. I have also had several calls with your provider, PAYRNET about removing their name from your services, as you’re naturally giving them a terrible name. Don’t reply, you’re a waste of F^%KING time.

Have a bad day x

2 de agosto de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi. We're sorry to hear your experience was not as you expected. As an FCA-regulated agent, we are obligated to comply with all applicable regulations, and accounts may only be closed as a result of a breach of the terms of account.

Avaliado com 5 de um total de 5 estrelas

Free, ethical and rewarding

I’ve recently signed up to ekko and I’m already enjoying seeing the difference my account makes. It doesn’t cost a penny but every time I log in to my account, and see that fewer bottles will reach the ocean as a result of choosing my ekko card rather than a standard bank card, it feels amazing. So refreshing to see a business with a conscience.

23 de maio de 2022
Avaliação não solicitada
logotipo da Good Vibes

Resposta da Good Vibes

Hi Luke,

Thank you for your feedback and glad to hear about the positive change you making through your ekko account.

Thanks,
Manish

Avaliado com 5 de um total de 5 estrelas

Card of the future

I love using my ekko card knowing each transaction is making a difference. The app is really aesthetic and easy to navigate through. I highly recommend everyone gets one!

1 de março de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Max,

Thanks for taking the time to share your amazing feedback.

I am glad to hear that you love the app and find it easy and effortless to make a positive difference.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Really easy to use

Really easy to use - topping up funds and tracking spend. The partners are really interesting and I actually enjoy paying for things knowing my bottle and tree count is always increasing!

28 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi James,

Thanks for taking the time to share your amazing feedback.

It is really nice to hear that the ekko app is really easy for you to use and makes it effortless for you to contribute to the environment.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

great concept

28 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi,

Thank you for the feedback.

Glad to hear that you find it a great concept.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Incredible idea and super app

Incredible idea and super app!

So easy to use as well as making it simple for me to help the environment in my day to day activities!

28 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Jamie,

Thanks for taking the time to share your amazing feedback.

It is really nice to hear that the ekko app is really easy for you to use and makes it effortless for you to contribute to the environment.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Signing up was so easy…👍

Signing up was so easy, secure and seamless.

28 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Brooks,

Happy to hear that you found the sign up process so easy and efficient. Thank you for sharing the experience.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Awesome card!

Ekko is an incredible card, with great vibes and doing the right thing for the environment.

25 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Craig,

Thank for sharing your feedback.

Glad to hear that you like the ekko card, spreading the good vibes.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Great app for protecting the environment!

I've started using Ekko as my daily card, it's great to see how my spending patterns effect my environmental impact.

25 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Benjamin,

Thank you for the amazing review!

We love to hear about the positive impact it has by choosing to use the ekko card.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Avaliado com 5 de um total de 5 estrelas

Easy, cool and fantastic customer support!

It's been an effortless way to have a positive impact and help me make conscious decisions. 100% recommended!

25 de fevereiro de 2022
logotipo da Good Vibes

Resposta da Good Vibes

Hi Maria,

Thanks for taking the time to share your feedback.

It is really nice to hear that the ekko app makes it effortless for you to make a difference and really helps making good decisions. Thank you for the recommendation.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

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