Jollyes The Pet People - Romford Avaliações 743

They wouldn't take a booking then when I got HQ of jolleys do it.. they lied on the day saying the head vet said I wasn’t well and was no attending so I had wasted my journey I cancelled appointments and meeting to make that visit all the be unlawfully discriminated twice definitely prejudice and racist I am legally trained and am now in the process of making an example of bad business and am currently doing a documentary on far right extremism which this falls into that category directly. They clearly don’t care about animals or giving a good service to customers. I wouldn’t mind but the fact it was paid for I think they didn’t want to do the second one as they wasn’t paid for it. Shocking experience will never use Jolleys again.

Friendly staff. Very helpful.

Fantastic staff.
Great variety of products.

I returned a pack of Sheba cat food after it caused my cat to vomit, explaining that the product was not fit for purpose. I was surprised to be told that refunds are only offered on “Jollyes” branded products. That response felt dismissive and not in line with consumer rights. I had to explain I have been a customer for 8 years to get my refund.

This is poor customer service and an unfair approach to genuine product issues. I’m seriously reconsidering whether I’ll continue shopping here.

Great choice of pet food and accessories. Prices are competitive and friendly staff. Always a good money saving offers on

Lovely pet shop,always have what we need. The employee's are so friendly and helpful.

Quality of items, price is amazing and staff are always polite and helpful

I have two German Shepherds which are quite expensive to keep. I feel if you buy food in bulk you should get a slight discount would help on the dearer brands.

Great pet store with a wide range of foods, treat, toys and accessories. All the staff at Romford Jolleys are friendly, helpful and knowledgeable. They all make an effort to make you and your pet feel welcome. ☺️

Although there is massive disruption because of Gallows Corner flyover, Jolleys has continued to serve the local population. Well done.

Its a gem of a petstore ! Staff are always super friendly and helpful. Great products at reasonable prices!

Well stocked shop friendly and helpful staff

Good service and plesant staff.
I purchased a box of 80 Wiskers cat food, when I got home and removed the pouches I found (I believe due to the new packaging process) one of the pouches has split open and the contents leaked into the box. I returned to the store and after explaining the problem was given a refund.

Staff always helpful

The great selection, price and wonderful staff

Lady who me was very helpful and she took her time to find my details on the system.

Fantastic staff, they are so friendly and helpful, my dogs fave place to go

The staff are friendly and helpful. Good selection of toys, food and treats.