Jollysweeps Avaliações 

Howdy y'all! Ok, I like the site and slots and UI but I absolutely hate the slow verification and redemption process. Like, there are many social sweeps sites by default have fast instant redemption. I feel like if you're fully verified, but does the redemption need to be reviewed or wait to be process? No one likes to wait for redemptions. It's not the payment processor Breeze because they are instant Jollysweeps seems like they put a hold on your instant redemption because they like people to wait and to cancel? Slow redemption equals slow and no customers. Anyways the site is good. Support is very slow as well. Hopefully they will improve with speed and communication. They have potential! Y'all can do it! Yee haw!

⭐ 1 Star

I purchased two coin packages and played through them as required. I have already completed the playthrough once, but my coins still do not appear as eligible for redemption, and the system will not allow me to redeem them.

I contacted support, but the issue has not been resolved. This has been a very frustrating experience because I followed the rules and still cannot redeem my coins. I hope Jolly Suite fixes this problem and improves its customer support.

The customer service is useless, they won't let me redeem & they keep "forwarding my problem to the appropriate team" and giving me the run around. I would not recommend spending money here

If I knew Jolly Sweeps was the sister site to Legendz Casino, I probably wouldn't have expected much. Ive closed my account with Legendz because they dont hold up their end of promos and bonus guarantees. Jolly Sweeps is the same. Ive referred 2 ppl and never got the referral bonus. Yes. They used my link and made the qualifying purchases. Customer support is to say the least, hesitant. They wont reply in live chat until I've logged out because I can't wait around all day. Then when they do reply its just an excuse or something then say since they haven't heard back from me they close the chat! Go figure! I just want my bonuses.

Been almost 48 hours waiting and redemption still hasn't been approved if u reach out to support they give the same automated message to wait it all the way out! Seems shady tho when a representative told me yesterday that I had just submitted redemption that day when I had submitted it on sunday we will see if and when I get paid will update review once I receive it!!

I strongly encourage anyone considering JollySweeps to exercise caution.
In December 2025, I notified Platinum Partner LTD, the parent company of both JollySweeps and Legendz Casino, that I have a diagnosed gambling disorder. I also informed them that I am enrolled in Ohio's casino self-exclusion program and requested that my accounts be permanently excluded based on my condition.

Despite having this information and my prior request for permanent exclusion, I later received marketing for JollySweeps. I was able to create a new account, complete verification using the same personal information associated with my Legendz account, and deposit thousands of dollars.

In my view, the company had sufficient information to recognize my circumstances and should have prevented me from opening or using another account. Instead, I was allowed to continue depositing funds despite my documented gambling disorder and prior exclusion request.

After raising these concerns, I requested a refund of my deposits, but the company declined.

Based on my experience, I believe Platinum Partner LTD does not consistently follow its own exclusion policies and, in my opinion, failed to adequately protect a player who had already disclosed a diagnosed gambling disorder and requested permanent exclusion. For that reason, I cannot recommend JollySweeps and would encourage others to carefully consider these issues before playing there.

When you alert a company with documented proof you have no control and ask for a permanent exclusion and they market to you and allow you to make an account and make deposits over days without any intervention, that is on the company as I did all I could to stop a disease I can’t control. Their response to me was basically we closed your account as our terms and conditions allow us to, like they did something good. When it was actually me that once again got a sane moment and asked for the permanent exclusion of myself for a second time. It seems they just wanted to see how long they could profit off me ignoring everything plus the fact that I was way ahead and could redeem, canceled redeems, repeated high deposits back to back all show disorder gambling and not for entertainment gambling.

Reply to their reply; complete nonsense I permanently excluded in December as written above and they know that. Just goes to show you how much they lie