Jo's Baby Gifts Avaliações 

I ordered a personalised gift for a colleague who had just had a baby a couple of weeks ago from this seller via Etsy. I wasn’t in a rush for it so I just planned to wait for it to arrive. Last Saturday I received an email from Etsy telling me that my order had been cancelled and I was being refunded. I was slightly confused as the reason for the refund was listed as the seller and buyer had agreed to the refund. This was a surprise to me as I knew nothing about it. Etsy suggest you contact the seller directly to work out an issues so I sent two messages on Saturday asking for some explanation as to how this had happened. I messaged that I wanted to leave a negative review but wanted to offer the seller a chance to explain what had happened. I received no response so on Monday I sent a third message asking for some sort of explanation with the additional comment that I would take it further if I got no response. Yet again I got no response. So tonight I decided to leave a negative review only to find that my order had disappeared from my account and therefore I have no option to review this seller. I then decided to escalate it to Etsy however in order to do this I have to do this via my order in my account which is no longer there due to the refund. Feeling frustrated I decided to send one further message to the seller asking again for an explanation - I also explained my frustration in not being able to leave a review and that this was my last message and after this I would be taking this further. Within 5 minutes I received a brief response telling me the seller is ill and unable to fulfil my order. I replied that I wished I’d been told this upon my first message 3 days ago and that I would now source my product from another seller. I then received a message telling me to please do that. I would never use this seller again and I am now very late with a gift for my colleague’s not so new baby.

So disappointed by the service of this small business! I know everything is taking longer at the moment and everyone is struggling with the Covid-19 situation but the customer service here is atrocious!
I initially ordered through their Etsy site on the 29th May, where there was a 1-2 week processing time, which I was happy to wait for as the item was personalised and looked so gorgeous.
After 2 weeks I suddenly received an automated message saying that my order had been cancelled & refunded as I hadn’t responded to any of their messages! That’s because I hadn’t received any! As an Etsy seller myself, I am in my messages daily to respond to my own customers so I knew I hadn’t received anything from them.
I messaged them asking to re-order and for them to clarify when they messaged my in case there was an issue with the message system. I received no response from them at all!
I made the error of giving them the benefit of the doubt and re-ordering through their website instead as this was for a very special gift and I hadn’t seen anything that I liked as much as this.
I wrote a message with my order advising of the original order and that this was needed urgently now considering I’d already waited 2 weeks. I heard nothing so I called the mobile number on their website which went straight to the answer machine so I requested a call back urgently. You guessed it nothing! I then sent another email requesting if they could at least advise if they could actually fulfill the order as if not then I would cancel and look for something else. You guessed it, no response to that!
Today I sent another email requesting an update (it’s now 2 weeks after my second order attempt so it’s now been 4 weeks) and rather than someone actually taking the time to get in touch, they just cancelled my PayPal payment! Seriously!!!
It seems from their social media accounts that they have had a surge in sales for their lockdown babygrows, which I understand can be really hard as a small business. As a handmade seller I’ve found it busier than Christmas and hard to keep on top of, but If you can’t cope with the amount of orders you have then stop taking new ones or extend your processing times and at least have some form of contact with your customers! Really not good enough and so gutted as this was for such a special gift :(

Ordered last year without any problems for a present for a still born. The same family gave birth exactly one year on and I wanted the same gifts.
I had problems contacting company from start to finish to see if they were taking orders during covid 19. They ignored until they put up an Instagram post showing orders. So I ordered right away.
I gave them benefit of doubt given circumstances but didn’t receive order. I then had trouble contacting them. Nearly 2 months on they replied and said they will make it right away and send it. So they hadn’t even made my order!
Order still hasn’t been delivered a week and half on. When I finally got hold of them again they said they had sent it and it should be delivered in couple of days.
Order didn’t arrive. Tried to communicate for a refund with no reply. They still post pictures every day of orders but ignored my messages.
When I checked my paypal they refunded a day before they said it had been sent out.
They had NO INTENTION of making it and sending my order! I’m just glad I was refunded. But still waiting for an apology and response. Not only have I been let down and the parents but the little sister of a still born, who has been denied a cuddle bear like her big sister!
Absolute nightmare!

I placed an order through ‘Jo’s baby gifts. have still not received my order over 2 weeks later.

On their website it says, and I quote ‘ All parcels will be sent out via Royal Mail 1st class tracked delivery once they have been made. I will dispatch your order in 1 week’. I have not received any confirmation of my dispatch from Royal Mail, I have only had a confirmation of my order from the business itself. The money was taken from my account straight away.

I have tried to contact the owner through their Facebook page, and their website. Lastly I tried their mobile number on their website and it went straight to voicemail, so I left a message to call me back on my mobile, stating that I have also previously sent them messages. I have now left them a review on google to see if they will respond to that.

I appreciate that the dispatch time may be slower due to ‘Covid-19’, but not having any response is unacceptable in my eyes.

On their Facebook and website, their most recent reviews say people have had quick delivery time. Yet I have not received my order. The blanket was a gift to a friend and had personal details on it. I have now escalated this through PayPal to see if they can sort it.

Update: The seller has finally replied to my review on google, and seems to have replied along the same lines to all their bad reviews.