Joyfulexperience Avaliações 40

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Booked the voucher for dinner in the dark, initially couldn't book the actual dinner. Eventually did after multiple emails. Then saw that the company had gone bust. Called the restaurant to check if t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Disappointing experience from Dine in the dark!! Received a reminder from them yesterday 7th August for tonight 8th Aug giving us confirmation of restaurant address. I had booked a hotel so would... Ver mais

Avaliado com 4 de um total de 5 estrelas

The experience was absolutely fantastic! The acting was honestly 11/10 as was the setup. It was really fun to meet other people to experience this with too. We sat on a table with strangers and by the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a great day at the Chocolatorium in Edinburgh with my Dad. The tour guide was fantastic, lots of sweet treats to sample, in the heart of the city centre. We have only amazing things to mention a... Ver mais

Detalhes da empresa

Escrito pela empresa

Joyfulexperience.uk is part of the Upplevelse.com group, one of the leading players in the experience industry in Sweden. The Swedish company was founded in 2009, and so far, we have sold experiences and gifts to more than 200,000 satisfied customers. In 2025, we opened our doors to the UK market to offer the best experiences in the UK.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

40 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 4% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Had the best time ever on the…

Had the best time ever on the helicopter ride! It exceeded all my expectations, the views were breathtaking, I’m so happy I ticked this off my bucket list. For anyone who loves cool experiences, defo recommend this helicopter ride as one of my all time favourite life experiences!

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 stars for the Chocolatarium Edinburgh

I had a great day at the Chocolatorium in Edinburgh with my Dad. The tour guide was fantastic, lots of sweet treats to sample, in the heart of the city centre. We have only amazing things to mention about how easy it was to book through joyful experience/ the day itself. I'm absolutely thrilled! I'll definitely be booking again.

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This was one of the most unique dinners…

This was one of the most unique dinners I’ve ever had.
Total darkness. Eyes covered. And a deep dive into flavour, sound, and feeling.
It’s crazy how much more intense everything becomes when you take vision out of the picture.
Huge thanks to @joyfulexperiance.uk for such an unforgettable experience.
If you ever get the chance — do it. You won’t regret it.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A great way to explore your senses

Dinner in the dark at the Farzi Cafe has to be one of the best dinning experiences I’ve had in a while. The food was a great quality, in a great quality and the act of eating without sight enhances the flavours of the south Asian fusion dishes. I could not recommend this experience more if ever in London and in need of a fun evening.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i have booked the experience for flying…

i have booked the experience for flying lesson and they do not showed me any dates or locations details even though i contacted every organiser in the region to redeem the gift card but nobody knows about joyful experience.uk. it seems like i am scammed of £187

24 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cheese crawl

The cheese crawl offered was such a unique and fun experience. Lived in london for over a decade and didn’t know this was a thing but I thoroughly enjoyed it tasting cheeses and learning more about it and at the same time making new friends and learning new facts.

13 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Must try foodwalk!

The foodwalk experience they offer is fantastic! They have such cool places on the list with a range of foods be it Thai, Italian or Indian. Loved it!!

9 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a once in a lifetime experience!

What a once in a lifetime experience!
Me and my friend believe everyone should try this at least once. She even plans on coming back with her family. It’s weird to get used to being in the dark at first but the staff are so attentive and lovely and they’re also blind. An amazing concept where you get to enhance and rely on other senses it was so much fun guessing what you’re eating along with the other guests you’ll be seated with. At the end of it was feel you come out with so many friends too! Would certainly recommend this to everyone.

22 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A bit disappointing

It's a shame they sell vouchers that can't be redeemed. You can opt in to be notified when the activity becomes available in the future, but it was easy to get a refund, so I'm changing this review to 4 stars

21 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This website is a sham

This website is a sham. I recently purchased vouchers for my experience - Dinner in the dark. There is no mention of the restaurant name on the voucher. There is just an address. I googled and found out that there is a restaurant called Farzi Cafe at that location and they don’t do any Dinner in the Dark.

I called the Swedish number given on the website and a guy picked up the call saying that we do not entertain any UK requests, please reach out to the email address provided on the website. We also do not have any contact number to sort out UK queries. I dropped my queries on the email provided and also filled in the form at the website but nobody responded.

I tried dropping several emails but nobody responds. I feel I have been scammed and now have to dispute this transaction on my credit card.

Please do not fall for this company. There is nobody to respond to your requests and the information provided on the website is incomplete.

I seem to have lost my £84 on this experience

Update on 7th August : On Monday, 4th August I got an email from customer care saying that the date on which my experience was booked (8th August) , it has been sold out and now the next available date is 17th August. I replied saying that 17th August may not work for me and they said they can issue a refund if the date does not work. I requested for a refund and then never heard back. It has been 3 days and each day I drop an email requesting them to respond and there is a deafening silence from the other end. Just reaffirms my review about the customer care and website.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing experience

My partner and I went to Dinner in the Dark experience in London and it was absolutely amazing! We enjoyed the food much more when we were blindfolded with zero distractions. Really looking forward to booking the next experience.

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Afternoon Tea

Amazing experience - had a beautiful afternoon tea on a traditional London bus! The food was delicious and looked beautiful, the views were amazing and the staff were so lovely! Overall, me and my mum had an amazing time and would definitely recommend!

18 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Frustrating and irredeemable

A scam of a site with broken links and endless admin loops. Impossible to redeem/refund once it's paid, as the only customer service is a chatbot email. Intensely frustrating and disappointing. Don't waste your money!

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dinner in the dark

A unique experience I wouldn't have otherwise had the chance to experience.

I'd never thought Dinner in the dark was a thing until I stumbled upon Joyfulexperience. The booking was so smooth. The experience itself so well planned and executed from the team there.

Highly recommend if you're looking for an extraordinary date!

5 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Dumpling Class

I attended a dumpling making session and it was so much fun! The instructor was really good at explaining the steps and we made some super tasty dumplings. Would definitely recommend if you’re looking to learn a new skill or just have a fun afternoon!

13 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Check the experience is available!

Took £90 for an experience for two and only after taking the money did they inform me that the experience I booked wasn’t currently available.

Crazy way to do business.

9 de julho de 2025
Avaliação não solicitada
logotipo da Joyfulexperience

Resposta da Joyfulexperience

Thank you for taking the time to leave a review, and we're truly sorry to hear about your disappointment.

We understand how frustrating it must be to buy something exciting and then discover that the experience isn’t immediately available. However, we would like to clarify that on the product page, it is stated that this experience takes place on selected dates only. This is to ensure that all guests receive the best possible service and that the organiser can maintain high quality on each occasion.

For the experience you booked, the first available date is in August. We’re always happy to assist in finding alternative experiences or provide a credit voucher if the original option isn’t suitable.

We genuinely appreciate your feedback, as it helps us improve communication and customer satisfaction. If there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer service team – we’re here to help.

Avaliado com 5 de um total de 5 estrelas

This is the first time I've attended…

This is the first time I've attended such a dinner in complete darkness! It's something incredible! It's a completely new feeling, you start to taste food differently, it's great, I recommend everyone to try it!

14 de junho de 2025
Avaliação não solicitada
logotipo da Joyfulexperience

Resposta da Joyfulexperience

Thank you for sharing, we're happy to hear that the dinner was an amazing experience!

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