Joyorprime Avaliações 2

I purchased a Joyor S10-S-Z 2000W Dual Motor scooter from joyorprime.com (Order/PayPal ID: 9J41370986796191K).

Shortly after purchase, the scooter developed a major technical fault: Error E06 flashes on the screen and the motor cuts out every 300–600 meters. The product is unusable and unsafe.

I contacted their support, and after one initial response asking me to "check the wires," they have completely ignored my last 3 emails. I have provided all the information they requested, but they have gone silent to avoid their warranty obligations.

In the EU, we have a 2-year legal guarantee, but this shop does not honor it. If you are looking for a reliable scooter with actual after-sales support, STAY AWAY from JoyorPrime.

I am now forced to initiate a chargeback through my bank and report this to consumer protection authorities.

Pros: None when the scooter is broken.
Cons: Terrible customer service, no warranty support, defective electronics.

ORDER JP2319
Unfortunately, I have to report this situation because I had a bad experience with this brand, or rather with this Joyor Prime store.
I purchased a steering damper kit that should have come complete, but unfortunately, they only sent part of the kit, which makes it completely useless and serves no purpose.
I also noticed that the inner packaging that protects the kit was no longer new, giving the impression that it had already been used, which was probably the case, and they sent a reused package with the missing parts.
It is very embarrassing and makes me completely unsure about trusting this JoyorPrime shop when it provides such poor service, which should have been of excellent quality.
Unfortunately, it is proving to be a terrible experience.
Let's see how this Joyor brand resolves the situation for me.
I have already been harmed.

I WOULD LIKE TO INFORM THAT JOYOR ALREADY RESOLVED MY COMPLAINT AND SENT ME THERE APOLOGIES FOR THE INCONVENIENCE CAUSED TO ME.
I ALSO WOULD LIKE TO INFORM THAT I WAS VERY WELL TREATED AND MY COMPLAINT WAS VERY WELL CONDACTED.
THANK YOU VERY MUCH.