Bought a set of wired Red Panda headphones for my daughter, when they arrived I was immediately concerned as they had been sent in just a black plastic bag, no other protection. The box inside was dam... Ver mais
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Veja o que dizem as avaliações
Daughter purchased a charger, it’s far too big and bulky so she wants to return it, not used, but so far can’t get a reply to get a returns label from Juice. Quite clearly happy to take your money but... Ver mais
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I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable. Although the... Ver mais
A empresa respondeu
I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Informações de contato
Haslemere Way 10, OX16, Banbury, Reino Unido
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Bom
253 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing Red Panda headphones…
Bought a set of wired Red Panda headphones for my daughter, when they arrived I was immediately concerned as they had been sent in just a black plastic bag, no other protection. The box inside was damaged and actually looked like it has been ripped open from the top. Subsequently the headphones don’t even, work which was such a disappointment! I have emailed the company, and they replied on the 10th June saying they would send a replacement out immediately - well it’s now the 21st June and we’re STILL waiting for a replacement and/or any tracking information, even after multiple attempts to communicate. Really disappointed as I wanted to avoid using Amazon and support a smaller business, but kinda wish I hadn’t now!
10 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good morning Siobhan, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your query. We are sorry that you haven't received the replacement order yet, I would like to advise that I will raise another replacement and our Warehouse will dispatch it today for you. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Resposta da Juice UK
Good afternoon Adam, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
First class charger wish I'd got one…
First class charger wish I'd got one years ago
11 de junho de 2026
Resposta da Juice UK
Good afternoon Robin, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Fast response after reply
15 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good morning Oli, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Marinela Is amazing
Marinela Is amazing! Customer service next to non, brilliant from the start I had a faulty charger that I purchased a couple of months ago, it unfortunately broke but Marinela was so helpful and got a new one sent out, brilliant service thanks Marinela! :)
12 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
Marinela at customer services was…
Marinela at customer services was fantastic. She was friendly, helpful and very patient with me. I had a faulty cable & asked for a replacement cable. I was very plesantly surprised when a brand new power pack turned up in the post.
7 de maio de 2026
Avaliação não solicitada
Resposta da Juice UK
Good afternoon Sandie, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
I found the Juice website so easy to…
I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent quality and I feel sure they will last for many years to come
I highly recommend this company.
4 de junho de 2026
Resposta da Juice UK
Good afternoon Mick, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Poor communication as i contacted with…
Poor communication as i contacted with a faulty product
7 de junho de 2026
Resposta da Juice UK
Good morning Jordan, thank you so much for taking the time to leave us a Trustpilot a review. We are sorry to hear that you have experienced an issue with one of our devices and for the delay in getting back to you. I would like to advise that I have replied this morning to your email and requested your details so we can then investigate and sort out as soon as possible the issues. Thank you in advance.
Top price for shite
Top price for shite. Bought two charging cables at £15 each. Two weeks later, both have a weak kink near the top and one only fast charges!
SHOP FOR ANOTHER BRAND.
12 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good afternoon Nicola , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the charging cables stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement as soon as possible for you. Thank you in advance.
Good customer services
I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable.
Although the cable stopped working, I have to say that Juice were very helpful and dealt with my issue quickly and I have given 5 stars . I could not find my till receipt for the item, just a transaction receipt from my credit card but still a new cable was sent out to me the next day.
Thank you to Marinela at customer services!
10 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped. We really appreciate your support and hope to see you again soon!
Shocking Customer Service, Take Your Money Then Go Silent
Daughter purchased a charger, it’s far too big and bulky so she wants to return it, not used, but so far can’t get a reply to get a returns label from Juice. Quite clearly happy to take your money but any issues they do not want to know, would avoid at all cost in case you have an issue
3 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good morning Neil, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I have been going through to our emails and unfortunately I was unable to find an email on our Customer Services inbox under your name and we are so sorry for that. May I ask you kindly to forward your email to customerservices@juice.co.uk and I will happily reply back to you, please? Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Price good
Price good. Product good. Postage good. Cables and plugs that really last. Multiple repeat buys. No regrets. 🥂
4 de junho de 2026
Resposta da Juice UK
Good morning Samantha, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Returns
I have tried to return a power bank but the customer service is terrible. They do not reply to emails. I have had to email 3 times and am yet to have a response
1 de junho de 2026
Resposta da Juice UK
Good morning Abigail, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I would like to confirm that I have replied this morning to your email and advising you on the return of your device. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Really helpful and lovely Customer…
Really helpful and lovely Customer service.
I messaged with a problem and a member of staff took the time to send several emails and kindly fixed the problem for me.
5 de junho de 2026
Avaliação não solicitada
Resposta da Juice UK
Good afternoon Mel, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Easy transaction and swift delivery
3 de junho de 2026
Resposta da Juice UK
Good afternoon Louis, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
I never received my item,I got a note…
I never received my item,I got a note saying they left my item with my neighbour but when I went to collect it they said they didn't have it.
3 de junho de 2026
Resposta da Juice UK
Good afternoon Vicky, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. According to the Royal Mail tracking, the currier attended to deliver the parcel on Thursday 4th of June and on Friday 5th of June but the deliveries failed as no one was in at the property to accept the delivery. However, the delivery is pending at the moment and I will happily send you an email with the tracking number so you can re arrange the delivery directly with Royal Mail. Thank you for your kind patience and if we can be of any further assistance please don't hesitate to contact us. Many thanks.
Resposta da Juice UK
Good afternoon Palmer, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Resposta da Juice UK
Good afternoon Tony , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Stopped working on 2nd use!
I bought this charger last week. The first time I used it, it seemed to work fine. But since then, I connect it and the charge lasts 2 seconds and then stops charging. Hugely disappointing. I will contact customer services and see if they can help.
27 de maio de 2026
Resposta da Juice UK
Good afternoon Rachael , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the chargers stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement cable as soon as possible for you. Thank you in advance.
Awful. Charged a fortune for shipping and lied about dispatch
I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer service. They advised that my order had been dispatched, and was already with Royal Mail. They lied. Six hours later, they sent a dispatch notice, which means that it had just been collected. It is now 2 days later, and the tracking link they sent me is still not working, as Royal Mail haven't attempted delivery yet. Given that they charged me £3.99 for shipping, it seems they have used the cheapest possible delivery service and pocketed the rest. Utterly unprofessional, and a complete waste of time and money.
27 de maio de 2026
Avaliação não solicitada
Resposta da Juice UK
Good afternoon Lindsey, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the you haven't received your order yet. Unfortunately the parcel is still showing that it is with Royal Mail delivery courier and we do really apologise for that. I would like to confirm that I have raised a replacement order for you and I will email you shortly to give you further details. Many thanks.
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