Junior Adventures Group UKAvaliações 

299
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My son is enjoying the after school club he is going usually Monday and Tuesday evening, he loves David and he comes at home full of stories of what he did after school. Definitely we will use for the... Ver mais

Avaliado com 1 de um total de 5 estrelas

The staff and care for the children had been good but the company is an absolute nightmare to deal with. We have had so many last minute cancellations, one we were notified after the school had finish... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easter camp at Northolt My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clube Infantil
  2. Programa Extra-Curricular
  3. Agência de Assistência Infantil
  4. Centro de Assistência Infantil
  5. Acampamento de recreação e férias
  6. Acampamento de Férias

Escrito pela empresa

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

299 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(299)

34 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I like the games and activities and…

My son said ‘I like the games and activities and playing with my friends! I love the food too.’

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Helen, thank you for leaving this feedback on behalf of your son! We love hearing from our children! We're glad he likes over club.

Kind regards,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Congratulations Junior Adventures Group…

Congratulations Junior Adventures Group for the amazing work you do.
Your staff is excellent!
My little 5 years old absolutely loves to spend his school breaks in your clubs at Bickley.
What brings me joy and peace in my heart.
This February term, he had an amazing experience with SRI GOPU and WAYNE BISWAS.
They are excellent professionals that true care about my son’s needs, creating amazing rapport with the Kids.
You can tell they really have a keen interest in ensuring the kids are safe, satisfied and most importantly: happy!
They created amazing childhood memories in my son life.
We most definitely will be returning.

Cássia (Lucas mother).

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Cassia, thank you for leaving this amazing feedback! We're pleased to hear that you and your son love our club at Bickley and we look forward to welcoming you back soon!

Kind regards,
Junior Adventures Group

Avaliado com 4 de um total de 5 estrelas

Great but staff always late in the…

Great but staff always late in the morning
Out of that - our son likes it.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Rita, thank you for leaving this feedback. We're pleased to hear that your son likes our club; we're also sorry to hear that our teams arrived late in the morning. We would like to investigate this to prevent it from happening in the future. To do this, please could you let us know your Parent ID or latest booking reference number?

Thank you,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Chobham Stratford branch is excellent - kudos Gohar

The team is excellent they are taking excellent care of my son ! Tom is great gohart excellent

16 de janeiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Meriyem, thank you for leaving this amazing feedback! We're pleased to hear you're happy with our clubs.

Kind regards,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Totally recommend this service

Totally recommend this service. Friendly staff and fun experience.

My son enjoy it so much that he never want to be picked up before the closing time.
He also enjoys the snacks provided and all of the staff are caring.

16 de janeiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Helga, thank you for leaving this amazing feedback! We're so pleased to hear that your son loves coming to our clubs!

Kind regards,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

JAG at Westcroft

My boys enjoyed the Winter holiday club in Westcroft (and previous October half-term too). They stayed all days, so I could work with peace of mind that they are safe and having great fun! Will be signing them up again... and again, when need it!
Thanks so much!

2 de janeiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Joanna, thank you for the amazing feedback! We can't wait to welcome your boys back.

Kind Regards,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Rugby winter group. Ellie and Shannon

My son joined the Rugby winter group. He is asd and adhd and i was super worried about him being his first time. I needn't be as Ellie and Shannon were absolutely amazing with him. Never seen him enjoy a holiday group so much. Both were amazing with the parents as well and understanding of any issues that came up. They gave him confidence in himself to swim and he is so proud of himself. They understood his limitations but also his abilities and he felt great after every session. I cannot thank them both enough for the great experience they gave my son and will absolutely be back if it runs again in the holidays.

2 de janeiro de 2024
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Kelly, thank you for leaving this amazing feedback! We look forward to welcoming you again soon.

Kind Regards,
Junior Adventures Group

Avaliado com 4 de um total de 5 estrelas

The staff are great with the children…

The staff are great with the children and really try and make them feel welcome and happy. Shame there aren’t enough so the club can’t run at its usual capacity.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi, thank you for leaving this feedback. We understand and are also disappointed when we cannot run at full capacity, but please know that we are always on the lookout for high-quality talent to join our teams.

Kind regards,
Junior Adventures Group

Avaliado com 4 de um total de 5 estrelas

Great atmosphere with plenty off-site…

Great atmosphere with plenty off-site activities. Staff are friendly and helpful.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Bernardo, thank you for leaving this amazing feedback! Please let us know if there's anything we can do to make your experience a 5-star one!

Kind regards,
Junior Adventures Group

Avaliado com 4 de um total de 5 estrelas

Great fun for SEN children too!

First time coming was in the summer holidays and my son enjoyed it so much that we booked him in for the October half-term. We brought along his cousin who suffers from autism. It was his first time coming to a half-term camp but the staff were really good getting him settled and ensuring the environment didn't triggar him. It took him a day to settle but by the second he was raring to go back, remembered all the staffs name, Especially Sophie who happened to work with SEN children which was an added bonus. He took part in all the activities which was a great milestone for him. The Jag staff were great with him and had a whirl of tools/products to cater for him. We will definitely be booking them both in for either Feb Half-term or Easter.

23 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi, Thank you for leaving this amazing feedback. We're pleased to hear that your son and his cousin enjoyed our holiday club! If there's anything we can do to make your experience a 5-star one, please let us know!

Kind regards,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Great staff

Great staff. Our boy loves it

10 de novembro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Stusannah, thank you for this great feedback!

Many thanks,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Lovely experience with JAG

My kids enjoy the camp every time they go and it is mainly because of the way it is structured to incorporate games, swimming, soft play and activities within the studio area…JAG team members are excellent, friendly and they do a great job to ensure kids are entertained well !!

23 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Nishi, thank you for leaving this amazing feedback. We're pleased to hear you love our clubs!

Thank you,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

Great experience at North Ealing School camp

First of all I would like to deeply thank the team at North Ealing School campus for taking care of my kids.
My son has dropped his lunch on the floor and the team called me immediately to offer an alternative, they brought him a meal and refused any attempt from my side to pay for the meal, and Nick said that the most important thing is that my son had had his lunch...
I am really grateful and will definitely join the camp in any upcoming holiday, as I am sure I will be in a peace of mind that my kids are safe...

26 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Marwa, thank you for sharing this amazing feedback! We're so pleased to hear that you put your trust in us.

Thank you,
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

JAG at The Hill Primary School

JAG at The Hill Primary School, Caversham comprises of a team of really friendly, caring, warm staff. The staff exude a lot of enthusiasm, energy and exceptional customer service, which is reassuring for our family as we feel we can entrust the JAG team to care for our child/children whilst in their care.
Natalie Chambers has always gone above and beyond her call of duty and exudes a lot of positivity, energy and enthusiasm.
Thank you team JAG for all that you do. Families at The Hill are very fortunate to have the necessary wraparound care which enables working families the peace of mind and reassurance that their child is in a safe and secure place of care.

19 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Tulika, thank you for leaving this amazing feedback. We're so pleased to hear that you find our clubs and team reassuring and can put your trust in us. We will pass your kind words onto the team at The Hill.

Thank you,
Junior Adventures Group UK

Avaliado com 5 de um total de 5 estrelas

Barnes Primary Jag is amazing

Barnes Primary Jag is amazing! Both of my kids love it and have so much fun! They play a lot of really fun games. Kids always ask to go to afterschool care and the camp. Highly recommend.

23 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Anya, thank you so much for this amazing feedback! We're so pleased to hear that your children love our clubs!

Thank you,
Junior Adventures Group UK

Avaliado com 5 de um total de 5 estrelas

Charvil Piggott Primary School BC & ASC

The staff truly care about the pupils in their care. They understand each child and care for them on a one to one basis.
The team actively seek various activities keep the children entertained. My child is definitely not happy when I arrive early and wants to stay to the very end . I would definitely recommend this to any parent considering putting their children in JAG especially if they go to this school.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Sade, thank you so much for this amazing feedback! We pleased to hear that you'd recommend our clubs!

Thank you,
Junior Adventures Group UK

Avaliado com 3 de um total de 5 estrelas

Need more options for staying short hours

My daughter stay there for one hour, she enjoy all experience but cost me £16. I didn’t have option to choose less hours or starting time. Definitely to expensive if you are looking for shorter length. Can you adjust your hours so more people can use your services. I heard from other people you use to have option but now you don’t offer anymore. Sad

28 de setembro de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Beata, thank you for leaving this feedback. We're pleased to hear that your daughter enjoyed her time at our club and we hope to welcome her back again soon. We do have a range of payment options available on our website such as Tax-Free Childcare, flexible payment options and more. To view these, please go to https://www.junioradventuresgroup.co.uk/parent-support/payment-options/.

We take all feedback on board and have shared your comments with the appropriate departments.

Thank you,
Junior Adventures Group

Avaliado com 1 de um total de 5 estrelas

My daughter joined the summer camp on…

My daughter joined the summer camp on early Aug , she is not enjoyed the camp . She said she is being bully by other Kids .

So far after one month , no one contact me to follow up. I ended up request to refund the balance lesson .

But I really no expectation for any reply

I don’t think they put the kids first

Re: JAG on 4/9
I reported the incident on 7/8 , your team emailed me on 9/8 said will follow up , today is 4/9 !!! The summer is over !!! Any point to follow the case now ? If your team really put the kids first ?

7 de agosto de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Vicky, thank you for your feedback - we apologise for the experience you and your child had this Summer. We take all feedback very seriously and have therefore passed this over to our Head of Safeguarding and Operational Leadership team who will look to reach out to you shortly.

Kinds regards
Junior Adventures Group

Avaliado com 5 de um total de 5 estrelas

My daughter absolutely loved Junior…

My daughter absolutely loved Junior Adventurers Club and made lots of be friends. The staff were lovely and very flexible with drop off and collection times, as well as organising fun activities. It's been incredibly helpful to have such a great way of keeping her entertained over the loooonnnggg summer school break! Thanks for everything.

31 de agosto de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Thank you so much for your kind words! We're delighted that your daughter enjoyed their time with us! We'll be sure to pass on to the team. We hope to welcome you again soon!

Avaliado com 5 de um total de 5 estrelas

What can I say Ryan and his crew are…

What can I say Ryan and his crew are absolutely amazing. My daughter loves going to JAG @ Westcroft, so much so they she has asked to go extra days. I am totally shocked that there is any negative feedback on here and comments about how the children have to bring a packet lunch! It’s not an all inclusive holiday, the mind boggles. For the money JAG charges and the great activities on offer it is definitely recommend. Thank you Westcroft JAG staff, you do a cracking job ! Keep up the good work.

22 de agosto de 2023
Avaliação não solicitada
logotipo da Junior Adventures Group UK

Resposta da Junior Adventures Group UK

Hi Claire, thank you for leaving this amazing feedback! We're so pleased to hear that your daughter loves going to our club at Westcroft Leisure Centre and wants to come back! We can't wait to see you again soon.

Kind Regards,
Junior Adventures Group

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