Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
A empresa respondeu
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Ver mais
A empresa respondeu
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre JURNY
Escrito pela empresa
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Informações de contato
Prospect House, Prospect Road, B62 8DU, Halesowen, Reino Unido
- help@jurny.co.uk
- jurny.co.uk
4,1
Muito Bom
524 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da JURNY
Hi Michael,
Thanks for taking the time to leave us this review.
We are glad you are happy so far. If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
So far it's good
So far it's good, I'm happy with it.
The only downside is the app, it's really poorly developed. Hard to see the details about the journey as the layout is messed up so you see multiple things on top of each other.
22 de abril de 2023
Resposta da JURNY
Hi Zsolt,
Thanks for taking the time to leave us this review.
We are pleased to find you are happy with JURNY so far and will feedback your comments to our team for future changes to help improve the product.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If there is anything we can help you with, or can give you more detail on then please get in touch at help@jurny.co.uk.
Thanks,
The JURNY Team.
Good customer services and perfectly…
Good customer services and perfectly organised system
23 de abril de 2023
Resposta da JURNY
Hi Esther,
Thanks for taking the time to leave us this great 5-star review.
We are happy you have recieved good customer service.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Very straightforward and easy to use
20 de abril de 2023
Resposta da JURNY
Hi Issy,
Thanks for taking the time to leave us this 5 star review.
We are happy you are finding JURNY straightforward and easy to use.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
It’s an early stages to say any thing…
It’s an early stages to say any thing about the service.
21 de abril de 2023
Resposta da JURNY
Hi Merhawit,
Thanks for taking the time to leave us this review.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If there is anything we can help you with, please get in touch at help@jurny.co.uk.
Thanks,
The JURNY Team.
fast and easy process
27 de abril de 2023
Resposta da JURNY
Hi Erdem,
Thanks for leaving us this great review!
We are happy you found the process fast and easy.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Very user friendly...
26 de abril de 2023
Resposta da JURNY
Hi Malick,
Thanks for leaving us this great 5 star review.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Simple easy use Insurance forms
Simple easy use Insurance forms, customer service is excellent
25 de abril de 2023
Resposta da JURNY
Hi Ray,
Thanks for leaving us this Excellent review!
We are glad you are finding JURNY simple and easy to use, and will feedback your positive review to our customer service team.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Good communication and understanding…
Good communication and understanding and good offer
25 de abril de 2023
Resposta da JURNY
Hi Moses,
Thanks for taking the time to leave us a review.
We are happy you have a good understanding of JURNY.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Only pay for the journeys u make its…
Only pay for the journeys u make its not rocket science is it👍
17 de abril de 2023
Resposta da JURNY
Hi Adrian,
Thank you for taking the time to leave is this great 5 star review!
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Tracker was not received within 7 days…
Tracker was not received within 7 days and although I notified Jurney of a new tracker to be sent, this was ignored and my policy was cancelled without prior telephone call.
16 de abril de 2023
Resposta da JURNY
Hi Ceara,
Thanks for taking the time to leave us a review. We are sorry your policy has been cancelled and that you didn’t receive your JURNYmeter.
After investigation, we can see you have been insured with us since 27th March 2023, and the policy was cancelled on 21st April 2023.
Our records confirm the only occasion we were informed that the device had not been received was on 5th April where you were advised to contact us again on 7th April if it had not been received so we could arrange for a new device to be sent.
As we did not receive a response, your policy was due to be cancelled on 11th April however another cancellation notice was issued as you advised us you were on holiday and to allow further time giving you up until 21st April.
A cancellation day email was then sent to you on 21st April advising that the device needed to be installed and a signal received by 4 pm. As we did not receive a response your policy was then cancelled.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Very affordable insurance if you drive…
Very affordable insurance if you drive less. I hardly drive so best option for me for my insurance. Excellent service from Jurny and easy to communicate anything and get it resolved through customer service unlike other insurance companies. Definitely recommend Jurny to other customers out there wanting peace of mind!!!
23 de abril de 2023
Resposta da JURNY
Hi Deji,
Thanks for taking the time to leave us this Excellent review and for sharing your positive feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Bad experience
23 de abril de 2023
Resposta da JURNY
Hi Aamir,
Thanks for taking the time to leave us a review. We are sorry you have had a bad experience.
After investigation, we can see you have recently spoken with a customer service agent in relation to the acceptance of your No Claims Bonus. Unfortunately, you were advised that we are unable to accept your no-claims bonus as it was not earnt with a UK based insurer.
The Confused.com website and our website mentions about No Claims Bonus only accepted from the UK. Our policy confirmation email also states this information, you would have recieved this after purchase.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
Thanks,
The JURNY Team.
Very convenient for low mileage users.
Very convenient for low mileage users.
I really feel comfortable as my this car mileage is very low.
Very accurate mileage calculator, online app is very easy to use.
Customer service response is very quick on email.
The Jurny meter is very easy to install,you need to install it on Diagnostic slot, after few seconds you will see red light flashing it means it has been installed, within hours you will get confirmation on email for successful installation.
I will recommend it to everyone who does not drive much.
If you drive a lot it's not for you.
Will definitely renew next year.
21 de abril de 2023
Resposta da JURNY
Hi Wasif,
Thanks for taking the time to leave us this Excellent 5-star review.
We are really happy you are having a positive experience with JURNY, and it's great to hear you would recommend us to low mileage customers.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Wouldn’t use them again
Wouldn’t use them again. So annoying to keep having to top up on use of mileage. I didn’t realise it worked like this
14 de abril de 2023
Resposta da JURNY
Hi Pearl,
Thanks for taking the time to leave us a review. We are sorry you feel this way.
JURNY is a pay-per-mile car insurance product, prior to purchase we explain on our website and quote journey that we will charge you a unique rate-per-mile as you drive.
If you drive less than the estimated annual mileage you provided, it will cost you less than the annual estimate we provided. However, if you drive more, it will cost you more.
You can monitor your usage through your personal online dashboard to keep track of your account balance and review trips. To make things really easy, you can also set your pre-pay account to auto top-up and that way you don't have to worry about it. Either way you'll never pay for mile you don't drive.
If there is anything else that we can do to help you, or explain the product in more detail then please get in touch.
Thanks,
The JURNY Team.
Easy to use website and yet the product…
Easy to use website and yet the product is out of this world
13 de abril de 2023
Resposta da JURNY
Hi Aquinuce,
Thanks for taking the time to leave us a review.
We are happy you find the website easy to use and are enjoying the JURNY product.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Good price but tracker is absolutely…
Good price but tracker is absolutely pathetic I think for a 52 year old man with ample no claims benefit.? WHY ? ………it isn’t nesscessary.
21 de abril de 2023
Resposta da JURNY
Hi Paul,
Thanks for taking the time to leave us a review.
The JURNY car insurance product is desgined to have a self install JURNYmeter sent in the post and installed to the vehicle. We do not sell any other insuance only (black box).
We explain on our website and quote journey prior to purchase and give more details in our policy booklet.
The JURNYmeter is only used to tell us how much you drive so that we can charge you accurately as this is a pay-per-mile policy so we do need to know how many miles you drive. It is not there to monitor how you drive.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If you would like to speak to us further, or get any more information about the JURNYmeter please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Very disappointed
Very disappointed, Very bad insurance provider,, had an accident since Wednesday they didn’t take my car to repair yet no even providing courtesy car yet when i call them they tell me they will get back to me but for past 3 days haven’t heard anything from you no recommended
21 de abril de 2023
Resposta da JURNY
Hi Shahram,
Thanks for taking the time to leave us a review. We are sorry you have been experiencing issues with the insurer when making a claim.
After investigation, we can see you called us and spoke to an advisor about your claim on the19th April. Our customer service team advised of the next steps and how to report the claim to the insurer.
You will need to speak to AXA and find out further updates on your claim.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Your website is so easy to navigate…
Your website is so easy to navigate around, quick fast response
14 de abril de 2023
Resposta da JURNY
Hi Lisa,
Thanks for taking the time to leave us this excellent review and sharing your feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team
Very easy and very good
16 de abril de 2023
Resposta da JURNY
Hi Pareshkumar,
Thanks for taking the time to leave us this Great review. We are glad you are finding using JURNY very easy.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
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