Just Børn Avaliações 

Water bottle arrived with a dent in it. I opened the parcel when I returned from holiday 5 days after it was delivered. Customer service said as I didn’t report this within 24 hours there was nothing they could do. They then went on to imply the water bottle did not arrive dented (politely telling me I am lying) and I must have dropped it and it is not a manufacturing issue. Even if this was the case you would not expect a £15 stainless steel water bottle to dent from dropping it so clearly is a manufacting issue but the item arrived like this anyway. They basically implied I was being dishonest and it didn’t arrive this way because I only reported it 5 days after delivery (the day I opened it after returning from holiday) and the photos of the delivery box didn’t look damaged. So yeah don’t order an overpriced water bottle because it will arrive dented. Horrendous customer service just like all of the other reviews which I wish I had listened to now!)

Dauert ewig. Ich bin sehr enttäuscht, wir haben ein personalisiertes Kuscheltier als Geschenk vor einer Woche bestellt, erst heute wurde es Versand und laut DPD kommt es wahrscheinlich erst in 7-8 Tagen! Sowas hat man nicht mal mit Bestellungen aus den USA oder China. Absolut enttäuschend, wir müssen jetzt ein alternatives Geschenk finden, da es viel zu spät kommt.

I ordered a personalised bottle and it arrived with hair and dirt marks all over the lid. I reached out to the company and received a response where they basically said that their working environment was dirty and it would have happened during the packing of the item. After a few further emails where the company tried to justify sending a dirty item, I requested a refund. This was denied and they have since implied that I dirtied the bottle myself. Their customer service is atrocious if you have any type of issue. This is also shown in other reviews.

Item was broken and could not use. Company said they could not confirm the item was faulty after sending photos. Offered a voucher but refused return and refund. Thankfully the bank looked in to my dispute case and refund the small cost. Caused me so much stress during pregnancy. Avoid

I purchased items for my daughter. Unfortunately, the courier did not deliver these correctly. They left them unattended despite asking them to leave with a neighbour. I asked them to leave with my next door neighbour as the area is a high traffic area and parcels have previously went missing. I had to contact several times via the contact form before getting any help - this went back and forth for a number of days and the customer service I received was quite poor. Due to this I wanted a refund - items had not arrived, past the date I needed them for and also the customer service was absolutely awful. Despite in every email asking for a refund - J BORN ignored this and sent a replacement to my local shop. I refused to accept these as this is not what I wanted. Today I was called and was told “this is not what happens” “I know your kind of people” “it’s not a high traffic area” etc. The man was literally screaming down the phone like a lunatic and I asked him was he implying I was a thief. He told me he sees the area which isn’t high traffic and insinuated I was lying to him and I have received my items already which is why I wanted a refund. My question to him is if I had wanted to “steal” from his business why would I have requested these NOT be left and be left with a neighbour. I did not know these wouldn’t be left unattended if I had requested a neighbour. He kept saying to me “this is the end of this” as if he had done me a favour after shouting at me. His English was poor and communication became abusive in to which I admittedly at this point lost the absolute plot after he called me a thief and says he knows people like me. This was all on loud speaker with my friend present. After I got off the phone VISIBLY furious he text Jennifer collect your parcel. One of the reasons I wanted a refund which was understandable after delayed delivery, poor customer service and similar items being purchased already. He said I did not live in a high traffic area despite my flat being adjourned with an air b&b. Wish I had read reviews before purchasing. I’m so disappointed as my first ever order with them went so smoothly and I really do like their products and quality of them but would never re-order I am absolutely shocked a grown man phoning a young female screaming and telling me he won’t help and he knows the item was delivered.

I ordered gifts for my friend with customised name on items.
They sent an item with incorrect name on it.

Sent them email to resend the correct item to them but they have not responded to me.

Never received my items as Evri lost my package. Sent all evidence to JBORN via email, instagram & WhatsApp however, they said they need to investigate on their end. Evri stated I need to contact the sellers to resolve the issue but still no luck.

DONT ORDER FROM THEM HORRENDOUS CUSTOMER SERVICE, COURIER HAS LOST MY ORDER AND THEY WONT SEND ANOTHER ONE OR GIVE ME A REFUND.

They keep sending a generic response

Super schnelle Lieferung! Montag Abend bestellt, Donnerstag Vormittag schon da! Ich habe aber explizit darum gebeten in den Notizen. Vielen Dank dafür.
Leider habe ich mich mit der Größe verschätzt und die Häschen sind für meine Kiste etwas zu groß.
Die Qualität und die Verpackung sind auch gut.

After placing and fully paying for my order from Just Born for my baby items, I later found out they are now using a shipping company called Evri. After my order was already processed and shipped, I was suddenly told that I had to pay an additional $40 in extra duties and fees in order to receive my package.
This was never clearly explained to me before checkout or payment.
At this point, it feels very misleading that after customers pay for their order, they are then asked to pay even more money just to receive their items.
I have tried reaching out through messages and customer service, but I still have not received a real resolution.

As a mother expecting my baby very soon, this situation has been extremely stressful and disappointing.

Order #118647

I ordered some personalised pacifiiers, and when it arrived it was covered in long strands of hair! Although in the moment i removed the hairs, they refuse to investigate the matter and therfore only giving 10% off my next order. Why would i consider ordering again if i am not happy with the outcome of this order? As a first-time mum to be, I was really excited to receive this but unfortunately my first impression was upsetting. In future, as a company, I think its really important to take hygiene seriously and perhaps buy a cover to cover the pacifier tip to avoid this hapening again.

Amazing products! I got a fast delivery and multiple free personalized items with my first order. Very impressed

I ordered a personalized gift box on Saturday and it was delivered by Tuesday - so fast! Such a cute box, wrapped with love and really great quality.
Now I’m joking (or not) that I need another baby, because mine is too old, just to order the same adorable thing again 😂 Love it!!

I had a very disappointing experience with this company. They sent my order to the wrong address, which caused a lot of inconvenience. When I tried to call and explain the situation, they hung up on me before I could even finish speaking. I also asked to speak with a manager, but they refused to connect me. On top of that, they didn’t answer my follow-up calls.
The employee I spoke with, Olga, was very rude and unprofessional. This level of customer service is unacceptable, and I would not recommend this company to anyone.

I wouldn't recommend ordering anything from this website. They don’t provide a return address or any way to get a refund if they make mistakes. I ordered just a pacifier but they got the size wrong. They took over 8 weeks, kept sending emails asking for videos and photos—which I shouldn’t have to bother with for their mistake. In the end, they said I couldn't get a refund, even though they admitted their error in packaging. First and last order. Thank God I didn’t buy something expensive from them. No transparency, no honesty,and they will do their best to make you wrong.

About the Weaning set . This set looks very high quality — well, it only looks that way. The quality itself is okay, but it’s not practical at all. I bought the weaning personalised set , and for the price I paid, I don’t think it’s worth it.

The plates don’t have good suction, so they’re not effective in terms of “the child can’t pull it off” — I always have to hold the plate.
The spoon isn’t comfortable for a baby’s mouth. Its shape makes it hard for the child to actually take food from it, so I had to buy other spoons that fit better and allow the child to eat properly.
The cup is not suitable at all for beginners who don’t yet know how to drink from a straw. The sippy attachment is also stiff and difficult to use, so I had to buy another beginner-friendly sippy cup.

The bib is okay for catching dropped food, but the neck area still gets dirty anyway.

In the end, I think it would be better as a decorative set — it will probably just remain a toy set. Otherwise, it’s quite expensive for what it offers. I ended up having to buy everything again from scratch.

It looks beautiful, but it’s not practical. Very disappointing.

I ordered a personalised drinking bottle for my granddaughter for pre school use. The lid developed a problem and when I contacted Just born they replied the next day and told me they would send a replacement lid whicI received today. It's a shame I had the problem BUT the customer after care was excellent Thankyou

Impeccable customer service from Olga! I had made a mistake with my delivery address and I emailed immediately to get it sorted. Within a few hours, they responded with the change of delivery address and confirmed it with me. Super quick response and the products are gorgeous! Amazing quality and really impressed

Esperienza pessima.
Ho effettuato un ordine per un regalo natalizio personalizzato che avrebbe dovuto arrivare entro i primi di dicembre. Invece la consegna è avvenuta solo la prima settimana di gennaio, causandomi seri problemi organizzativi: il giorno della partenza sono stata costretta a comprare un altro regalo all’ultimo minuto per non presentarmi a mani vuote.

Non ho mai ricevuto alcuna comunicazione sui ritardi nella spedizione, né mi è stato proposto uno sconto o un rimborso.

Come se non bastasse, al momento del ritiro ho trovato la confezione danneggiata e la qualità dei prodotti deludente.

Esperienza da non ripetere. Mai più.

Ordered a personalised bottle and bag and the items are absolutely beautiful. Ordered on 29th December and arrived on 31st December so very quick delivery. I was nervous ordering due to reviews and the only reason it’s not a 5 star review is due to lack of communication from the company. No confirmation of order email, no out for delivery email, luckily just saw the parcel in our safe place as we were out when delivered. I only knew the order had been processed when Klarna emailed to say payment had been taken, which was about 24 hours after I placed the order. Definitely recommend as the items are beautiful but I don’t know how you’d contact the company or cancel an order if you needed to