Having seen the wonderful advert on Facebook? I decided to order one of the batches .in particular I wanted the coriander and the basil both of which I am very fond. The beetroot was adequate. The gar... Ver mais
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Veja o que dizem as avaliações
I absolutely love JUX Food products. They are made with care and ever since using them, I've not gone back to chopping my own veg. Weeknight dinners after a long day at work have never been easier! No... Ver mais
Good product and i've ordered twice before without any issues however this time was a different experience. Placed an order on Jan 26, by Feb 9 i asked support for an update now it's Feb 19 and still... Ver mais
I received a targeted ad for this and thought I would give it a try as it also popped up when I was placing my Ocado order! After ordering the garlic and basil (my cupboard staples) - they are now a k... Ver mais
Detalhes da empresa
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Informações de contato
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@juxfood.com
- juxfood.com
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Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Having seen the wonderful advert on…
Having seen the wonderful advert on Facebook? I decided to order one of the batches .in particular I wanted the coriander and the basil both of which I am very fond. The beetroot was adequate. The garlic was lacking to me and the coriander is a complete waste of time. It has none of the freshness and zing and lovely perfume that the real thing has. The basil also to Me is very lacking in flavour I will not be buying anymore very disappointed. It seemed a perfect solution.
Terrible customer service and unfair terms
Having been deluged with adverts in my social media feeds I finally succumbed and ordered c.£40 worth of products direct from Jux. The next day I noticed that individual pots were being sold by Ocado for less than I'd been charged in the bulk order. I sent a message via the Jux website stating I was disappointed by this and would look to return my order, and got an immediate message from Anna asking for my phone number so she could give me a ring. I duly supplied this, but heard nothing.
The following day the order arrived, so I wrote to Jux to formally state I would be cancelling and returning it.
Two days later having still heard nothing I got round to looking at the Refund Policy on the Jux website, and was very surprised to see it contains numerous terms that are in breach of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 e.g. they require defects to be notified with 2 days, they state that orders should be cancelled within 7 days rather than 14, and say that funds may take up to 30 days to be reimbursed rather than the 14 days required by law.
I again wrote to Jux to say I was still waiting for a response and pointing out these unfair terms; again I heard nothing.
It is now over a week since I first contacted Jux and I still haven't had a substantive response from them. I will be sending the goods back today and will initiate a chargeback via my credit card if I don't receive a refund within 2 weeks. I will also be reporting them to Trading Standards for their unfair terms.
All I can say is I will never order from Jux again.
Absolutely love these products
Absolutely love these products. Saves me so much time working full time and caring for my mum. Would especially recommend the red onions, peppers and carrots.
I absolutely love JUX Food products
I absolutely love JUX Food products. They are made with care and ever since using them, I've not gone back to chopping my own veg. Weeknight dinners after a long day at work have never been easier! Not to mention the team are absolutely lovely, especially Daniela who was attentive and answered any queries I had about my order efficiently. Would highly recommend!
I received a targeted ad for this and…
I received a targeted ad for this and thought I would give it a try as it also popped up when I was placing my Ocado order! After ordering the garlic and basil (my cupboard staples) - they are now a kitchen essential for me & I will never have to go back to trying to keep the basil plant alive for more than one meal ! I can't wait to try the chopped vegetables next and see what else JUX comes up with in the future.
Thank you jux!!!!
Tried this after a friend suggested it might be better for me than some of the frozen supermarket stuff and i’m really glad i did. The closest thing I have found to cooking with fresh ingredients! I have arthritis in my hand so not having to chop while still being able to still cook properly is just amazing. Much better taste than other prepped veg and it lasts for ages too! Happy customer!!! Now they just need to start doing chilli!! The cookbook in my order has been great for ideas too, hope they do another soon!
Got a Bot email from Anna
Got a Bot email from Anna, giving quick tips for using said product, which I would have love to put to used, one problem though! Still waiting for the product to be delivered, Jux Team! are not responding to my emails about potential delivery date!

Resposta da JUX FOOD
Disappointed
Placed an order 1.5 weeks ago and still not despatched and no response to my e mails.

Resposta da JUX FOOD
Good product and i've ordered twice…
Good product and i've ordered twice before without any issues however this time was a different experience. Placed an order on Jan 26, by Feb 9 i asked support for an update now it's Feb 19 and still no package or reponse.
Easy to use
Easy to use. You don't need much ......I thought products like the garlic, I would whizz through but the great flavours don't require that. And I hate peeling garlic cloves. The only reason for the 4 stars.......have I missed it, or do you have mint?
Best thing since sliced bread
OBSESSED! Best thing since sliced bread
I've been using JUX for the past few weeks in salads and dressings and it is GROUNDBREAKING!
Who got time to peel and cook beetroot (not to mention the mess), nobody! Tired of sloppy leaves in your salad bags? No more. Having to buy garlic over and over again because you only need one clover? Problem solved.
Honestly. JUX is amazing. I pray they release options for fruit so we can make easy, fun smoothies!
Use daily, first class
I was given a selection pack for Christmas and have been utterly blown away by these. About to place my 3rd order, will never be without them, use them daily.
No different to dried herbs
Indistinguishable from normal dried herbs, even if soaked in oil first. Fine, but not worth the premium price tag. I tried the 6 pack: basil, dill, thyme, oregano, rosemary and parsley.
Previous Soggy Veg Sufferer
I constantly throw out veg that's gone mouldy or soggy which means I end up buying less of it.
JUX has increased my plant intake significantly as I can stock up, and rehydrate at will without worrying about the shelf life.
My food tastes better, I'm eating better.
GAME CHANGER.
The JUX beetroot is my absolute…
The JUX beetroot is my absolute favourite, I sprinkle them on salads for a little crunch and it saves so much time and mess!
Dried herbs used to give me the ick
If I'm being entirely honest, dried herbs have always kind of scared me. I love cooking from scratch and using as many fresh ingredients as possible and things like dried parsley or basil, always looked so gloomy and grey. The JUX herbs are totally different, they're super bright and colourful for starters, and have none of the musty smell or look that had previously turned me off other brands.
The freeze dried process clearly works a treat as the herbs come back to life in seconds, whether stirred into a one pot, whisked into an omlet, or made into a salsa or chimichurri to drizzle on a simple salad or piece of fish and make it feel that much more gourmet!
The other thing I love is how the jars stack up on top of each other. All other condiments or spices I put away in the cupboard, but my JUX stash looks so tidy all stack up, they're allowed to grace the counter next to the cooker!
I love cooking with the dill and thyme…
I love cooking with the dill and thyme especially. Much more tasty and fragrant than regular dried stuff from the supermarket. And I always end up throwing away fresh herbs as I don't use them fast enough. The pots are a great size and even they stack on top of each other - which is just great to save on cupboard space!
Honest review of JUX
Wanted to make my diet more nutritious and healthy so bought some JUX to try after seeing their social media.
This is my 5th purchase - it's absolutely amazing, you can definitely taste the flavour!
After every meal, I feel fantastic and immediately have more energy.
+ customer service are helpful and the team are great too.
Really really really recommend :)
Love love love this
Love love love this!
I drink a smoothie every morning, using JUX & it has saved so much waste for me as someone who lives alone. Feels much much healthier than those funny chemical powders you see online! Tastes great also!
Deffo recommend!
I found Jux from following nanny…
I found Jux from following nanny Louenna and i’ve been desperate to get my little one to eat more greens so this couldnt have come sooner. Love that i can just chuck the powders and pieces in it without any effort and know i’m feeding the little ones good, proper healthy food. Great for sneaking veggies in, recommending to all my mum friends!
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