JYSK UK Avaliações 

The worst customer service ever. Don't answer, no online service ( chat) delivery got lost... after 4 weeks I received.....

They deserve 0 , I have been trying to return an item, they don't reply to emails and their phone lines don't work

Another week gone n we still waiting for office chair (birthday gift for my. Daughter)hope it comes for Christmas save me buying a Christmas present 😂

It's like Jsky have SWITCH OFF THEIR LINE..!!

No chat available so you can call
but now can't even join the queue to call???
Order NOT DRLIVERED
MONEY TAKEN
NO Email to explain

Is this a fraud?!

9Similar experience to many people. No way to get hold of customer service, phone lines closed or at capacity and not talking more calls. Published opening times change daily. Online chat permanently offline. No reply to emails. Delivery eventually booked for date after estimated delivery date (15 days from order) item not delivered as not received at depot.
Payment taken,awaiting refund.
Feels like a scam. If refund not received will raise dispute with bank. Not worth the stress. There are many better alternatives

Very bad customer service…. No one answer phone or reply emails. No online chat. I placed an order for Sofa on 02/06/2026 and didn’t receive it yet. Even no Available updates. I went to store branch nearest to me in Warrington who were nice but still couldn’t help or sort the problem.

Ordered furniture to be collected from a store on 23rd May. It's now 15th June and still nothing, the money has been taken out of my bank account but the order is still in just showing in transit. Can never get through on the phone to customer services and the livechat is never available. Sent an email almost a week go and still no response. Disgusting way to treat customers and i would avoid at all costs.

I WILL NEVER USE THIS COMPANY AGAIN!
This has got to be the worst company that operates in the UK. You can't get through to either their chat line or customer service. We ordered two chairs with delivery within 8 days, then 13 days and now 20 days! They now have these chairs in stock in our local store but won't release two to us and replace their stock with the two we ordered.

There is no customer service, wrote an email 6 days ago no answer. I suppose to get a corner sofa today and te delivery company send a text "unfortunately your order has not reach our depot and will not be delivered today. It's a joke I ordered the sofa on 30th of May and today is 15th of June

Terrible service furniture arrived damaged trying to get a refund but no one answers emails/phonecalls AVOID!

AVOID. Delivery date overdue. No response from customer services. Cancelling order has to be done via an online chat that is never available. Dreadful online experience!

The worst customer service. The online chat is never available. The customer service line not accessible; it always says they are busy and there is no phone communication you can have with them. No updates on orders at the point you think you have been scammed. You cannot get hold of them easy. They should stop the online sales if they cannot commit to a good customer service.

Ordered garden storage over 2 weeks ago, still not dispatched. no email, no contact. Looks like everyone seems to be in the same boat with this company. Avoid.

We have a sideboard which was in stock and the quality is brilliant for the price. It matches a dining table perfect which we purchaed elsewhere. but.... I ordered a coffee table to match on the 7th of May and I am still waiting for it to be delivered to store. I received confirmation via email and text stating it had been delivered but on attending to collect, it wasn't there.
I rang the store 2 days later to ask if it had been delivered and was told it had been shipped and would arrive in 2-3 days. 3 days later and still no word. Terrible service with no communication between store and head office.

I should of checked the reviews before placed an order. In stock item dispatch within 2 days promise, took over 10 days to dispatch, guess what i still haven't received the parcel. Never buying from this store ever again. Worse company i have ever encountered. Stay away

AVOID AVOID AVOID. In case I have not made it clear……AVOID.

Order placed and paid online 21st May.
Eventually received invoice confirming order.
Delivery email received Friday 29th May with DX delivering 1st June.
Two packages arrived, but the main part of order missing.
Spoke to customer services - advised DX too busy to deliver, and will deliver next day. In the meantime I am expected to wait in and not go to work….
No delivery next day, nor following day.
JYSK have refunded delivery cost, and assured me it is arriving today. Guess what…… no delivery and no tracking from DX.

It is 1453, but online Chat with customer services at JYSK are offline, and their phone lines are not taking any more calls as there are too many customers (presumably all calling to complain).

Seriously, shop local. Support a local physical shop instead.

I ordered 2 tables from Jysk. The delivery company failed to deliver on the date the said despite them arriving at the property and there being plenty of people available to sign. They just drove off again.

Delivery finally arrived on Wednesday 3rd June and one table is so badly damaged and pieces are missing because of an open box.

I was on hold for 53 minutes yesterday with no reply, there "live" chat was unavailble and their online contact form would not work. I have email the only email address available which was a b2b email address who have forwarded my email on to customer services but 24 hours later I have had absolutely no contact from this company.

DO NOT ORDER from this company if you are expecting any type of customer service. You simply cannot get in touch with them.

Never ever use this company, we ordered a garden table when it was first delivered the box was torn and the table frame was dented, I waited a week for collection and a swap for a new table and the table top is completely smashed I can never get hold of anyone do not waste your money

No customer service for missing part. Table would be great but missing Allen key. No live chat or phone calls to customer services. Says too busy to join a queue! So how do I get replacement? Delivery time was 6 working days.

First time I order furniture from Jysk. Very disappointed. Promised delivery on 2 occasions and no one showed up. No communication. Poor customer services from both Jysk and delivery company taking long time to respond.