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At K18, we are on a mission to liberate hair care. To bring fearless innovation forward and push boundaries past where we thought hair care could go.
Escrito pela empresa
WITHIN THE REPUBLIC OF IRELAND
Unit 5/6 Blarney Business Park,, T23 CD71, Cork, Irlanda
4,3
18 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought the triple bright shampoo! It really removed yellow & gold tones from my hair & left my colour looking a natural blonde! Very easy to use & didn’t stain my fingers or nails! Only downside is that my hair felt like straw afterwards, so dry & near impossible to comb! I used k18 molecular repair mask afterwards & my hair felt great after I dried it! Will use & buy again! Unreal fast delivery fromK18! Thanks again for giving me good hair days ;)
I ordered online and within 2 days arrived , I’m very happy with my purchase and also how fast they sent my order . I recommend the products and also the website!
Only one thing for mentioning is that it was sent with DPD , and I did not receive any email or text from them regarding my order and timeframe for delivery . I was lucky that I was home exactly then when they came otherwise I will have had my parcel taken because they left it front door .
Great selection, excellent products, quite pricey, but I feel you get good value.
Speedy service.
Definitely would recommend to a friend.
Very good service got my two products really quickly & only for the mask my hair would be awful condition but since using it my hair has improved immensely.
K18 Airwash is the best invention ever. I have really thick long hair and used to have to wash it 4 times a week and now I only wash it twice a week cause Airwash keeps it looking and feeling fresh 🤩 honestly life changing, buy it!
After first use i was very happy, I usually have breakage at the ends of my hair but this turned around straight away.
Resposta da k18hair.ie
Hi Izaskun, thanks so much for your support and for taking the time to leave a review. We're glad your order arrived smoothly. Hope you’re happy with your purchase!
Kind regards,
Team K18 Ireland
My order did not arrive to me and was delivered to the wrong address. Once I contacted K18hair.ie, they quickly remedied the situation and I received my shipment within days. The fault had been on the part of the Courier and not K18hair.ie
Resposta da k18hair.ie
Hi Liz, thank you for your kind review and for your understanding. We’re sorry again for the courier issue, but we’re delighted we could resolve it quickly and get your order to you. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team K18 Ireland
I never received my order. The courier delivered to the wrong address and it was returned to sender. I have never received a refund.
Resposta da k18hair.ie
Hi there, we're really sorry to hear that you haven't received your order, and we completely understand how frustrating that can be.
Our customer support team is already in contact with you and working to resolve this as quickly as possible. We've offered the option of either a full refund or a replacement, depending on what works best for you.
If there's anything further we can do in the meantime, please don't hesitate to let us know.
Kind regards,
Team K18 Ireland
Excellent products. I got the shampoo, conditioner, leave in mask, molecular hair repair kit. These are not cheap. However only a tiny amount is needed. They work really well.
Resposta da k18hair.ie
Hi Mary
Thanks for your review, we appreciate you taking the time to leave feedback on your experience. We're delighted you're happy with the products you've purchased and how it works. A little goes a long way indeed. Wishing you many good hair days!
Kind regards
K18 Hair Ireland
Resposta da k18hair.ie
Hi Rebecca
Thank you for your positive feedback. We're so glad you're happy with your K18 order and look forward to welcoming you back.
Kind regards
K18 Hair Ireland
Resposta da k18hair.ie
Hi Sandra, we really appreciate your feedback. Glad everything arrived quickly and you’re happy with your purchase.
Thanks for your support and we hope you’ll shop with us again!
Kind regards
K18 Hair Ireland
The best product, I very love that,my hair now it's so healthy
Resposta da k18hair.ie
Hi Mirela, Thank you for your lovely review. We're so pleased you had a great experience and hope you’ll order from us again soon.
Here's to happy, healthy hair!
Kind regards
K18 Hair Ireland
I absolutely adore this brand. I have blonde highlighted hair and it has never been in such good condition as it has been since I started K18, even my hairdresser has commented on the great condition of my hair. I've been using their shampoo, conditioner, hair oil and leave in mask for over a year now, total game changer. Also fastest delivery.
Resposta da k18hair.ie
Hi Joanna
Thank you for your wonderful review! We are absolutely delighted to hear you're happy with your purchase, the quick delivery, and that you've seen a difference in the condition of your hair. We love strong, bouncy hair that feels like new (and we can see you do too!)
Thanks for your support and we hope you’ll shop with us again.
Kind regards
K18 Hair Ireland
Resposta da k18hair.ie
Hi Clodagh
Thank you for your review. We’re very sorry that this item was out of stock and your order had to be refunded. We understand this can be disappointing and apologise for the inconvenience. We hope you’ll consider shopping with us again.
Kind regards
K18 Hair Ireland
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