My favourite tracksuits by far! They’re so comfy but still look really stylish, and I always get compliments whenever I wear the matching sets. They’re perfect for colder days, but I also love mixing... Ver mais
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Veja o que dizem as avaliações
Lovely clothes and great quality. Fast delivery and fast and efficient to get back to u over any problems. Anna was very helpful when I had a problem with a pair of pants and sorted issue with no prob... Ver mais
A empresa respondeu
Orders have all been shipped quickly. Tracksuits and clothes are so comfortable and last for ages. Have bought lots of different colours. Would highly recoommend. Just size down as the clothes are ove... Ver mais
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The quality of their products is unreal, very trendy and so comfortable but at the same Time so affordable it doesn’t break the bank unlike other brands. I use them for winter wardrobe and travel and... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- também em
- Loja de agasalhos
- Loja de camisetas
- Loja de lingerie
- Loja de Roupas
- Loja de roupas Plus Size
Escrito pela empresa
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Informações de contato
Reino Unido
- support@kaiiathelabel.com
- kaiiathelabel.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Fabulous customer service. Very prompt reply, excellent communication and very helpful. Thank you very much Marie, Anna and Amy for your efficiency and help, it has been very much appreciated 😊
16 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Siobhan,
Thank you so much for your kind feedback! We are thrilled to hear that you had a fabulous experience with our customer service team. Your recognition of Marie, Anna, and Amy's prompt replies, excellent communication, and helpfulness means a great deal to us.
At Kaiia, we strive to provide exceptional service to all our customers, and it’s wonderful to know that our efforts have made a positive impact on your experience. We appreciate your support and are always here to assist you with any further questions or needs you may have.
Thank you once again for your feedback, and we look forward to serving you in the future!
Laura x
Love every single thing from kaiia the…
Love every single thing from kaiia the label
16 de maio de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you love every single thing from Kaiia the Label. Your satisfaction is our top priority, and it’s always rewarding to know that our products resonate with our customers.
Thank you for choosing Kaiia. We look forward to serving you again soon!
Laura x
Lovely good quality clothes
Lovely good quality clothes, excellent returns portal too if you change your mind, very impressed !
6 de maio de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Joanne,
Thank you for your wonderful feedback! We are thrilled to hear that you are impressed with the quality of our clothing. At Kaiia, we strive to provide our customers with stylish and high-quality pieces that they can feel confident in.
We are also glad to know that you found our returns portal easy to use. We understand that sometimes a purchase may not be the perfect fit, and we aim to make the return process as smooth as possible for our customers.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us.
Sam x
Will definitely buy again!!
The price is truly justified by the quality of their clothes - I’m particularly fond of the hoodies and joggers, though I have bought some shorts and one of the bathing suits before.
The shorts and hoodies all have a fluffy lining on the inside making them comfortable to wear (and keeping you warm of course, which is handy in the summer evenings and winter days) I have found that the shorts don’t tend to ride up, which is a problem I have suffered with from other brands. However!!! One small problem with the joggers is that I’m too short! I’m 160cm and find that they are just a little bit too long, meaning I catch myself walking on them with my shoes.
The bikini is exactly how you would want a bikini to be, my one gripe is that the straps are fairly long - but the cup size actually does cover everything it needs to!
2 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our products at Kaiia. Your satisfaction is our top priority, and it's great to know that our quality has met your expectations.
We appreciate your specific comments about our hoodies and joggers. It's fantastic to hear that you find the fluffy lining comfortable and warm, especially during those cooler summer evenings and winter days. We strive to create pieces that not only look good but also feel great, and your feedback confirms that we are on the right track.
Thank you once again for your thoughtful feedback. We look forward to serving you again in the future.
Laura x
The best quality tracksuits ever
The best quality tracksuits ever
12 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Katie,
Thank you for your feedback regarding our tracksuits. We are thrilled to hear that you consider them to be the best quality! At Kaiia, we strive to provide our customers with high-quality products that not only meet but exceed expectations.
Thank you for choosing Kaiia. We look forward to serving you again soon.
Sarah x
Perfect fit
Perfect fit, Really comfortable, Fast delivery
11 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
HI Eva,
Thank you for your feedback! We are thrilled to hear that you found your purchase to be a perfect fit and that it is really comfortable. Our team works hard to ensure that our products meet high standards of quality and comfort, so it’s wonderful to know we’ve succeeded in your case.
Additionally, we appreciate your mention of our fast delivery service. We strive to ensure that our customers receive their orders promptly, and it's great to see that our efforts are recognised.
Thank you for choosing Kaiia. We look forward to serving you again soon!
Sam x
Love kaiia hoodies
11 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Elizabeth,
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you love our Kaiia hoodies. Your satisfaction is our top priority, and it’s wonderful to know that our products are meeting your expectations.
Thank you once again for your support of Kaiia.
Sarah x
Wouldn’t purchase again
I ordered two jumpers a few months ago and was initially impressed with the quality. However, after only a few wears and washes, the seams have already started to fray. The jumpers are also difficult to clean, as stains are hard to remove and washing seems to leave a residue on the fabric.
Although the material looked high quality when they arrived, that impression disappeared after the first wash. They were washed on a standard cycle according to the care instructions, but they now look worn and tatty far sooner than expected. Overall, I am disappointed with the durability and quality of these jumpers. Given the price, I expected much better, and in hindsight, you could easily buy jumpers of a better quality for less money elsewhere.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Zoe,
We sincerely apologise that the quality did not meet your expectations after only a few wears and washes. It is concerning to hear about the fraying seams and the challenges you faced with cleaning. At Kaiia, we take pride in providing high-quality items, and it is disappointing to learn that you have encountered these issues.
To assist you further, we kindly ask that you respond to the message we sent via Trustpilot with your order details. This information will enable us to look into your order and work towards a satisfactory solution for you.
Your satisfaction is our priority, and we appreciate your understanding as we resolve this matter.
Amy
I had a few issues with quality of…
I had a few issues with quality of clothing I received but I would say this was a one off as as I have ordered other items and the quality is great. I contacted customer services and Amy and Anna responded same day within 15 mins of me emailing that helped resolve my issues promptly and efficiently. Will be ordering again soon.
9 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Lydia,
Thank you for your feedback regarding your recent experience with Kaiia. We sincerely apologise for the issues you encountered with the quality of the clothing you received. We understand how important it is to receive products that meet your expectations, and we appreciate your understanding that this may have been an isolated incident.
We are pleased to hear that our customer service team, particularly Amy and Anna, were able to assist you promptly and effectively. Our goal is always to resolve any concerns as quickly as possible, and it’s great to know that we could help you in this instance.
Your continued support means a lot to us, and we are thrilled to hear that you will be ordering again soon. We are committed to providing high-quality products and excellent service, and we look forward to serving you better in the future.
Thank you for choosing Kaiia.
Sarah x
Really quick shipping
Really quick shipping, reasonable prices and good quality clothing! Would really recommend
10 de maio de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Charlotte,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us at Kaiia.
Your comments about our quick shipping, reasonable prices, and good quality clothing are greatly appreciated. We strive to provide our customers with the best service and products, and it’s rewarding to know that we met your expectations.
We truly value your recommendation and look forward to serving you again in the future.
Sam x
Ordered my first tracksuit from here
Ordered my first tracksuit from here. Really good quality and washes nicely!
4 de maio de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for sharing your feedback about your recent purchase from Kaiia! We're thrilled to hear that you are pleased with the quality of your first tracksuit and that it washes nicely.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your support and look forward to serving you again in the future!
Laura x
Good quality clothing fit amazingly and…
Good quality clothing fit amazingly and not too expensive
8 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for your feedback regarding your recent experience with Kaiia. We are thrilled to hear that you found our clothing to be of good quality and that the fit met your expectations.
At Kaiia, we strive to provide stylish options that are not only fashionable but also affordable. Your satisfaction is our top priority, and it’s wonderful to know that we are meeting your needs in terms of both quality and price.
We appreciate your support and look forward to serving you again soon.
Sarah x
amazing quality and so comfy
amazing quality and so comfy! lovely variety of styles and colours to choose from.
7 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Jess,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the amazing quality and comfort of our products. At Kaiia, we strive to offer a lovely variety of styles and colors to cater to all tastes and preferences. Your satisfaction is our top priority, and it’s great to know that we are meeting your expectations.
Thank you once again for your kind words, and we look forward to serving you again soon!
Laura x
Fantastic quality and fast delivery
Fantastic quality and fast delivery!
Some beautiful clothes, in lovely colours!
6 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Kay,
Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with the fantastic quality and fast delivery of your order.
At Kaiia, we take great pride in offering beautiful clothes in a variety of lovely colours, and it’s rewarding to know that our efforts resonate with our customers. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible.
We look forward to serving you again soon!
Sarah x
Resposta da Kaiia The Label
Hi Hallie,
Thank you for your feedback! We are thrilled to hear that you are impressed with the amazing quality and great collection at Kaiia. Your satisfaction is our top priority, and we strive to provide our customers with the best products and experiences possible.
We look forward to serving you again soon!
Sarah x
Oversized
I really love the quality of the clothing and the choice of colour is amazing. The only downside fall is the tracksuit are so oversized and extremely long leg! You need to size down, even by two sizes! Other than that, great quality and great pricing!
7 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
HI Lauren,
Thank you for your valuable feedback regarding your recent experience with Kaiia. We are thrilled to hear that you love the quality of our clothing and appreciate the amazing choice of colours we offer. Your satisfaction is important to us, and we strive to provide our customers with the best possible products.
We understand your concern about the sizing of our tracksuits. It’s important to us that our customers feel comfortable and confident in their purchases. We appreciate your suggestion to size down, and we will certainly take this feedback into consideration as we continue to improve our sizing options.
If you ever have any further questions or need assistance with sizing or returns, please do not hesitate to reach out. Thank you once again for your feedback, and we look forward to serving you again soon.
Amy x
Always amazing quality clothes for…
Always amazing quality clothes for everyday occasions always so excited for my parcels to arrive supper affordable too !!
6 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Ayla,
Thank you for your wonderful feedback! We are thrilled to hear that you consistently find our clothing to be of amazing quality and perfect for everyday occasions. It's always exciting to know that our customers eagerly anticipate their parcels, and we strive to ensure that every order meets your expectations.
We take pride in offering stylish and affordable options, and it's rewarding to know that you appreciate our efforts. Your satisfaction is our top priority, and we are committed to providing you with the best shopping experience possible.
We value your input and look forward to continuing to serve you with the latest trends at great prices.
Sam x
Absolutely love there clothing every…
Absolutely love there clothing every thing is really good quality and fits really nice
6 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Natalie,
Thank you so much for your wonderful feedback! We are thrilled to hear that you absolutely love our clothing. It's fantastic to know that you find everything to be of really good quality and that the fit is just right for you.
At Kaiia, we strive to provide our customers with stylish and comfortable options, and your satisfaction is our top priority. If you have any specific items that you particularly enjoyed or if there’s anything else we can assist you with, please don’t hesitate to let us know.
We appreciate your support and look forward to serving you again soon.
Laura x
Great quality clothes at great prices
Great quality clothes at great prices. I find them to be really size inclusive too. Not to mention they ship their items really quickly. Love shopping at Kaiia
26 de março de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Isobel,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying our products at Kaiia.
Your comments about our great quality clothes and competitive prices truly resonate with our mission to provide stylish and affordable fashion for everyone. We are particularly pleased to know that you find our sizing to be inclusive, as we strive to cater to a diverse range of body types.
Additionally, we take pride in our quick shipping service, ensuring that you receive your items promptly. Your satisfaction is our top priority, and it’s rewarding to know that your shopping experience with us has been positive.
We look forward to serving you again soon!
Sarah x
Advertise free returns for 30 days
Advertise free returns for 30 days. Yet you return a item too big and they charge you. There response was choose a different option yet all options charged you for returns so beware before you buy. Shocking customer service
5 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Claire,
I apologise for any confusion regarding our return policy. We strive to be transparent, and our website return policy clearly states that we do not offer free returns and customers are responsible for covering the return postage costs.
If you would like to discuss this matter further, please respond to the message from Trust Pilot with your order details, and we will be happy to assist you. Alternatively, you can reach out to our support team directly. They are more than willing to help you with any concerns you may have. You can contact them via email at support@kaiiathelabel.com or use the link below to message us through our website contact page:
www.kaiiathelabel.com/pages/contact-us
Thank you for your understanding, and we look forward to resolving this for you.
Amy
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