Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Ver mais
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Veja o que dizem as avaliações
Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Ver mais
Ordered the ultimate side sleeper pillow. It's hard and uncompromising, holds my head at the wrong angle. Bought on the recommendation of the Which report, but it's nothing special. Save your money... Ver mais
A empresa respondeu
The pillow is great, but it takes a bit of getting used to. Also it tends to sag overnight, so I have to punch it back into place when I wake during the night, which I do a lot but not because of th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Informações de contato
Cavendish Square 18, W1G 0PJ, London, Reino Unido
- hello@kallysleep.co.uk
- kallysleep.com
3,2
Bom
864 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delay but a positive review
There was a delay with my order, and there was a lack of communication unfortunately. However, my pillows have arrived and they are as good quality as my previous order and I would recommend them.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Leoni,
Thank you so much for your kind words and for recommending us — we really appreciate it! We’re very sorry for the delay in getting your order to you, but we’re delighted to hear that you’re happy with your pillows and the quality met your expectations.
Thank you again for your patience and continued support.
Kind regards,
The Kally Sleep Team
3weeks later never received my order
I’ve placed an order on 12th of October, and here we are 4th of November and never received the 2pillows and pillow case. After several emails requesting update, they only replied once to say it’s out of stock and today my order has been cancelled. Appalling customer service! Don’t waste your money!
The company replied underneath implying I requested the cancellation of the full order which is not the case.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Mirela,
Thank you for your feedback, and we’re very sorry to hear about your disappointment. We made it clear that the item you ordered was temporarily out of stock and would be processed as soon as new stock arrived.
After receiving your message expressing that you were dissatisfied and no longer wished to wait, we understood this to mean you preferred to cancel your order. We therefore processed the cancellation to avoid causing you any further frustration and delay.
We apologise again for the inconvenience and appreciate your understanding.
Kind regards,
The Kally Sleep Team
I would gladly rate this higher
I would gladly rate this higher. I've not received any pillow or any notice but they have taken my cash. My order is 4257. I will give them 48hrs or will contact my credit card provider. The problem seems to be that they never had any stock of the product ordered, however there was no communications to me on email and their website stated would be with me in a few business days. Guess what after reading my message on Trustpilot it looks like they took the huff and cancelled my order so I'm back to the beginning. I've changed my score as there CS seems to work, if they could just improve the order communications. I'm not telepathic yet!
19 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Robert,
Thank you for your feedback, and we’re very sorry for the confusion surrounding your order. It appears that you placed a pre-order for an item that is due back in stock next week, and your order would have been shipped as soon as the new stock arrived. Please check your order confirmation email that you was emailed over to you when you placed the order.
However, as it seems you weren’t aware that this was a pre-order, we’ve processed a full refund to avoid any further inconvenience. We completely understand your frustration and apologise that this wasn’t made clearer at the time of purchase.
Kind regards,
The Kally Sleep Team
Returns accepted but post at your cost.
Delivery delayed by lack of stock. Found the side sleep pillow too firm and generally uncomfortable. Returned product but this at my own expense to a tune of £10. General unsatisfactory.
26 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi David
Thank you for sharing your feedback. We’re sorry to hear that the pillow wasn’t quite right for you. We do cover delivery costs and offer customers the opportunity to trial our products, as we understand that comfort can be very personal.
While many customers love our pillows, we know they won’t be perfect for everyone. In such cases, we usually ask customers to donate their pillow to our chosen charity, as we’re unable to recycle used items for hygiene reasons.
We truly appreciate you giving Kally Sleep a try and will continue working hard to ensure every customer has the best possible experience.
Kind regards,
The Kally Sleep Team
Wrong pillow delivered no response from company
Wrong pillow delivered, emails and contact form sent to Kally with no response. Zero customer service.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Chris
Thank you for your feedback, and we’re sorry for the confusion with your order. Our records show that you ordered a Sports Body Pillow and received a Standard Core Body Pillow along with a Sports Cover, which is the correct configuration for that product.
If this isn’t what you received, please get in touch with us at hello@kallysleep.co.uk so we can look into it right away and resolve the issue for you.
Kind regards,
The Kally Sleep Team
Very poor design, cheap fabric
Very poor design, cheap fabric and terrible stitching. Had my u-shaped pillow for 2 months and it's ripping open already just from my head resting on the inner bend.
Not impressed considering cost.
26 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Laura,
Thank you for sharing your feedback, and we’re very sorry to hear that your U-Shaped Pillow developed a fault — that’s certainly not the quality we expect from our products.
We’ve identified your order and have already shipped a replacement to you. We hope the new pillow meets your expectations and provides the comfort and durability you were looking for.
If you experience any further issues, please don’t hesitate to contact us at hello@kallysleep.co.uk
— we’ll be happy to help.
Kind regards,
The Kally Sleep Team
Update to previous
Update to previous. Emailed me to say refunded immediately. Not received yet but had email to say refund in progress but may take up to 10 days! Have they gone bust?
You have been warned!
13 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Bob Builder,
Thank you for your review, and we’re sorry to hear about the delay you’ve experienced. We’ve tried to reach out for more information to locate your order but haven’t received a response yet.
Please get in touch with us at hello@kallysleep.co.uk with your order details as well as this review name so we can identify your purchase and resolve this for you as quickly as possible. We’re happy to help and want to make sure this is sorted for you.
Kind regards,
The Kally Sleep Team
Terrible customer service
Terrible customer service, ordered 2 pillows 2 weeks ago and still not received items. Tried to contact them and no response, ignoring emails. They are taking people’s money and no way of getting it back. There’s no notification from them to even say a delay on the order and no way of contacting them. AVOID USING KALLY SLEEP
7 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Mark
Thank you for your feedback, and apologies for the delay and frustration in regards to this order. We were in contact with you throughout and, as we were unable to deliver your order within the expected timeframe, we processed a full refund as requested.
We completely understand your disappointment and apologise that we weren’t able to meet our usual delivery standards on this occasion. We’re reviewing our processes to improve communication and avoid situations like this in the future.
Kind regards,
The Kally Sleep Team
Dreadful Customer Experience
Ordered a pillow on Saturday 18th - fair enough, I missed the code for next day delivery (no idea why they'd lock this behind a code in the first place if it's free) and still no communication on my order as late as Wednesday 22nd so I emailed.
Received a response letting me know today the folllowing:
'Due to the Side Sleeper Pillow being awarded a Which? Best Buy recommendation, we’ve experienced an unprecedented surge in demand. As a result, this item had sold out
More stock has arrived and the team is working as fast as possible to get these out the door but there are a lot of orders to process.'
Refund requested - absolutely poor way to do business.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Tom,
Thank you for your feedback, and we’re very sorry for the experience you’ve described. We’ve been unable to identify your order based on the information provided here, but we’d really like to look into this and resolve it for you.
Please get in touch with us at hello@kallysleep.co.uk with your order details so we can locate your purchase and ensure that everything has been sorted — including processing your refund if this hasn’t already been completed.
Kind regards,
The Kally Sleep Team
Selling out of stock items with no comms
I bought a pillow with express shipping, and after 7 days still hadn't received a dispatched notification. When I emailed support I was told the pillows were out of stock and _should_ be back in stock next week. It is totally disingenuous to sell out of stock products - they should be marked as out of stock and have a notification for when they are back in stock, money shouldn't be taken for items that can't be shipped as described, especially without the customer's knowledge. Also for there to be no communications at all about this for 7 days on an 'express shipping' order is totally wrong.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Alex,
Thank you for sharing your feedback, and we’re very sorry for the delay and lack of communication you experienced. From what you’ve described, it sounds like your order may have been a pre-order for stock that was due to arrive shortly after your purchase.
We’ve been unable to identify your order based on the information provided here, but we’d really like to confirm the details and ensure everything is resolved for you. Please contact us at hello@kallysleep.co.uk with your order number so we can look into this right away.
Kind regards,
The Kally Sleep Team
TERRIBLE! Avoid at all costs
I ordered a pillow from Kally Sleep and changed my mind literally one minute later. There was no option to cancel, so I emailed them immediately. It’s now been over two weeks and I’ve had zero response, not even an automated reply. Their customer service is completely non-existent. You can’t reach anyone, and if you want to return something, you have to pay for it yourself, even though they ignore every email. This company is an absolute joke, they take your money and vanish. I’ve never dealt with a brand this unprofessional and careless. Save yourself the stress and buy from anywhere else.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Maya
We’re obviously not happy to hear about your experience. We do allow customers to cancel their orders if we’re able to catch them before the are dispatched. We always do our best to accommodate cancellation requests as quickly as possible.
Unfortunately, we’ve been unable to locate your order based on the information provided here. We’ve reached out for more details but haven’t received a response. Please contact us at hello@kallysleep.co.uk with your order number so we can look into this further and resolve it for you right away.
Kind regards,
The Kally Sleep Team
I ordered a pillow over a week ago and…
I ordered a pillow over a week ago and after many emails I still don't know what's happening.
They have not answered my e mails , but continually bombard me with offers etc.
Terrible delivery and customer service , stay clear of this company
15 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Michael,
Thank you for your feedback, and we’re very sorry for the inconvenience and lack of clarity you experienced. Unfortunately, your order was affected by a temporary stock shortage, and as we didn’t want to keep you waiting any longer, we processed a full refund.
We completely understand how frustrating this must have been, and we apologise that our communication fell short of expectations. We’re working hard to improve our stock visibility and customer updates to prevent this from happening again.
Kind regards,
The Kally Sleep Team
Like lying on a Balloon
Ordered 2 side sleeper pillows as Which? raved about them. Because Which? raved about them they'd sold out. After nearly a month they finally arrived, and last night we tried them out. I'm not exactly sure what Which? liked about them because it's like lying on an a large oblong balloon. Can't return them so they’re off to the Charity shop.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Vincent,
Thank you for your feedback, and we’re very sorry to hear that you’re unhappy with your pillows. We’ve been unable to locate your order based on the information provided, but we’d really like to look into this further and help resolve the issue for you.
Please contact our customer care team at hello@kallysleep.co.uk
with your order details, and we’ll be happy to assist — including arranging a return or replacement if the product is faulty.
Kind regards,
The Kally Sleep Team
I really wanted these to work but have…
I really wanted these to work but have returned them. One pillow was lumpy and had a ridge which wouldn't move when I pounded it. Too high for me but that is about personal preference. I paid for these and then delivery was delayed 2 weeks due to high demand and the favourable Which review. So a long wait for delivery too with no indication of how long the wait would be
17 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Anne,
Thank you for taking the time to share your feedback, and can only apologise that the pillow didn’t meet your expectations. The quality issue you described certainly doesn’t sound right, and we are investigating this further through our product team.
I can see that we have now refunded you for the faulty products. If this is not correct please do let us know. We also apologise for the delay you experienced — this was due to unusually high demand following the recent Which? review, and we truly appreciate your patience.
Kind regards,
The Kally Sleep Team
Same story as many others
Same story as many others. Ordered pillows. Had an email saying order had gone through then a second one saying they were still in the basket. I checked bank account, they had definitely taken my money. I emailed and they said more stock on 9th October and pillows would follow just after. No despatch note. Emailed again yesterday. No reply as yet. Why are they taking our money when they know they don't have any?
15 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Karen,
Thank you for your feedback, and we’re very sorry for the inconvenience you’ve experienced. We’re currently investigating your order and trying to resolve as quickly as possible. We have reached out to you via email.
We truly appreciate your patience and understanding while our team works to make this right. If you have any further questions, please feel free to contact us directly at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Took my money, didn’t send products, no CS response.
Same as other recent reviews, ordered pillows several weeks ago, eventually got info that they were out of stock but returning to stock on 7th October, still not dispatched and can’t even get a response from customer service now.
Could understand excess demand issues, but the fact that they’re still advertising next day delivery on their website for items they can’t deliver in a month is a complete disgrace.
27 de setembro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Steven,
Thank you for your feedback. We can fully understand the frustration caused. We’ve now been able to locate your order and can confirm that it has been shipped to you.
We understand how disappointing the delay is and the lack of clarity must have been — this was due to temporary stock shortages following an unexpected surge in demand. We truly apologise that our usual service standards weren’t met.
If you experience any further issues with your order, please don’t hesitate to contact our team at hello@kallysleep.co.uk
— we’ll be more than happy to help and ensure everything is resolved for you.
Kind regards,
The Kally Sleep Team
Disappointed
Ordered a pillow from Kally sleep due to a trapped nerve in my neck - waited several days for the delivery due to not sleeping and being a bit desperate for a decent nights sleep. Order just showing excepted but not dispatched - so had to contact Kally to be told that they were out of stock and I was refunded - disappointing for a company with a rating of 4.5!!! why not show this on the website? Very disappointing and frustrating experience
14 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Chris
Thank you for sharing your feedback, and we can only apologise for this end result — especially as you were hoping for some relief from your neck pain.
When you placed your order, the pillow was in stock, but unfortunately, due to a high volume of orders ahead of yours, stock was depleted by the time we came to dispatch. We refunded you immediately and again can only apologise for the inconvenience and disappointment this caused.
We’re reviewing our stock systems to help prevent this from happening again and really appreciate your understanding.
Kind regards,
The Kally Sleep Team
Ordered and paid for delivery
Ordered and paid for delivery. 0 communication until I emailed them. The response was a brag about how popular they have become and that they don't even have the item in stock. They are still selling the item on the website offering next day delivery even though it's not available.
First and last order from Kally.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Sean,
Thank you for your feedback, and we’re obviously disappointed to hear about your poor experience with our brand . We did stay in contact with you regarding your order, and although your item was successfully delivered, we also issued a full refund — including delivery costs — as a gesture of goodwill for the delay and inconvenience caused.
We truly appreciate your patience and apologise again that your experience didn’t reflect the high standards we aim to maintain. If there’s anything further we can do to help, please don’t hesitate to get in touch at hello@kallysleep.co.uk.
Kind regards,
The Kally Sleep Team
Very disappointing experience. Avoid
I ordered a ‘best buy’ pillow at the beginning of October on express delivery and have still not received it. At no point in the ordering process did the company advise they were out of stock. More disingenuously, they debited the money from my account on the spot for an item they knew they could not fulfil at point of sale. What a very poor MO from this company.
@Which? you need to weigh in here too as I can only assume that it was your recent ‘best buy’ recommendation that drove traffic to this company which they abjectly failed to fulfil. Maybe you should liaise better with these companies before you go public with recommendations.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi Ronan,
We’re very sorry to hear about your experience with our business. We did stay in contact with you throughout the process, and your order was unfortunately affected by a temporary stock shortage following the recent Which? feature, which led to an unexpected surge in demand.
We completely understand your frustration and have issued a full refund for the delay. We never intend to charge customers for items we cannot fulfil promptly, and we’re taking steps to ensure our stock levels and communication are clearer going forward.
Thank you for your patience and feedback — it genuinely helps us improve.
Kind regards,
The Kally Sleep Team
Very poor customer service
Very poor customer service. I've still not recieved my pillow, and no delivery date, after placing an order on 30 September. When I chased it up they said it was out of stock but would be sent on 7 October. It wasn't.
Great for them if they are experiencing high demand, but customers should be told if an item is out of stock when orders and money are taken. And customers should be kept informed, and not have to work hard to drag any information at all from the company.
I've written to them to cancel my order.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Kally Sleep
Hi David
Thank you for sharing your feedback, and we’re very sorry for the frustration caused by the delay with your order. We did try stay in contact throughout and can confirm that your pillow has now been successfully delivered.
Unfortunately, the Ultimate Side Sleeper Pillow was temporarily out of stock due to exceptional demand, which affected dispatch times. We understand how disappointing this must have been, and we truly appreciate your patience while we worked to get your order to you.
If there’s anything else we can do to help, please don’t hesitate to reach out to us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
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