Hi Fenella,
Thank you for taking the time to share your feedback. I’m really sorry that receiving our messages has been frustrating for you. I’ve looked into your account to understand what happened, and I want to reassure you that we take privacy and opt-outs very seriously.
Since your purchase with us last year, we have only sent two SMS messages to your number. Our records show that the opt-out wasn’t completed after the first message, which is why the second one was delivered. You successfully unsubscribed after that second message, and I can confirm you won’t receive any further SMS from us.
We use SMS very sparingly. This Black Friday period we have sent one SMS so far, with one final reminder scheduled for later today. Your number has already been removed, so you won’t receive it.
I also noticed that you recently left a similar review for another clothing brand, so it seems this experience has been particularly frustrating for you. While I can’t speak for other companies, I want to ensure you that your SMS subscription has now been fully disabled on our end, and you’re completely opted out.
Your email subscription is still active, so if you would prefer not to receive emails either, you can unsubscribe at any time via the link at the bottom of any email.
We truly never want to cause inconvenience, and your feedback helps us make sure everything is working as it should.
Wishing you all the best,
Kat
Karma East