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3,1
19 avaliações
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 48 horas
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This company is a scam. They are not located in Charleston, South Carolina but in China. Returns are next to impossible. They will not refund your money, only offer a 15% refund. If you want a full refund you will need to mail your item to China which will likely cost you more than the item.
The delivery is terrible. I have been waiting for my item to arrive for nearly a month and the customer service doesn't answer my question when I contact them and just tells me the same thing over and over again. I asked for details about it's arrival and they just say the same thing about it should be coming soon and don't give me any new things. Delivery page says 14 business days at most and I've waited way longer than that and the delivery page doesn't even give you a specific date when you should expect your order and my item is still in customs for some reason.
Extremely simple shopping experience. The object was exactly what was described.
The delivery took way longer than promised, and when I finally received my order, it was the wrong size and didn’t match the description at all. I tried reaching out for an exchange, but the process was frustrating and slow. It felt like they were avoiding helping me. I had high expectations, but the whole experience turned out to be a waste of time and money.
STAY AWAY!! Bait and Switch: This company presents itself as a Charleston, SC company, but if you request a return, you have to pay to ship it to China. Here is the email I received regarding my return:
Thank you for your response.
From: info@kateandwendy
Before proceeding with the return, we would like to kindly let you know that returning the item may be quite inconvenient. International returns can sometimes be costly and time-consuming, and the parcel may take some time to arrive at our warehouse. Additionally, once the item is received, our team will need to inspect it. If any issues are found with the condition, a full refund may not be guaranteed.
To help resolve this matter more quickly and avoid the hassle of the return process, I spoke with my supervisor and we are able to increase our offer to a 35% refund, which you can keep without returning the item. This would allow you to receive compensation immediately without waiting for shipping and inspection.
This is the best and final offer we can provide.
However, if you would still prefer to return the item, we completely respect your decision and you may proceed with the return using the address below:
Name: Zhang Xiaowen
Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District
Street: Fuhai
District: Baoan
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518100
Phone: 18673113937
Resposta de Kateandwendy
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience has been frustrating, especially around the return process.
We understand how disappointing it can feel when a return address is different from what you expected. Some of our products are fulfilled and processed through international warehouses, which is why returns may need to be sent to our return center abroad. That said, we completely understand how this can be inconvenient and not what you were hoping for.
Regarding the return options, we always try to offer customers a choice between a partial refund to avoid the hassle of shipping, or a full refund once the item is returned and inspected. This is never meant to pressure you, but simply to provide options depending on what works best for you.
We’re sorry again for the frustration this has caused. If you’d like, you can reach out to our support team directly and we’ll be happy to review your case again and help find the best possible solution for you.
We appreciate your feedback and the opportunity to improve.
Fast order and large delivery. The quality of its products is high.
Resposta de Kateandwendy
Thank you so much for your feedback. We’re really happy to hear that your order arrived quickly and that you were pleased with the delivery size. It’s also great to know you’re satisfied with the product quality that means a lot to us!
We truly appreciate you taking the time to share your experience, and we hope to serve you again soon. If you ever need anything, we’re always here to help 👍
I ordered clothing from Kate and Wendy on 3/12/2026 because they show a local address and had a straighforward return/refund policy. I ordered 3 shirts, a pair of pants, and swim trunks, but when I received the tracking information I found the products were being dropshipped from a warehouse in China. Two shirts arrived labeled as size small and were easily XXL or larger. One shirt arrived correctly as a small, however it was supposed to be a light, bright green and arrived as olive green. The pair of pants were supposed to be navy blue and arrived as royal blue. The swim trunks did not fit properly. Immediately after receiving the products I reached out to the company to initiate a return and refund. I received a response stating that their US warehouse was "temporarily closed" and because shipping costs to China would be expensive and time consuming they were offering a 15% refund and to keep the products. I refused and requested a better solution. Their response was a 30% refund. I refused again and demanded a return location in the US since they don't have anything saying the products were being dropshipped from overseas and once again they only offered a 35% refund or a return location in the US and that any refund would only be issued once the products were received and inspected. Upon checking their address I found the address is not a legitimate address in Charleston.
After doing a little more research I discovered this is a very common e-commerce dropshipping situation. It's not 100% a scam because you will receive what you ordered, however if there's anything wrong with the product you're out of luck.
Resposta de Kateandwendy
Thank you for taking the time to share your experience, and we’re truly sorry to hear that your order did not meet your expectations.
We understand how frustrating it is when items arrive in the wrong size or color, and when the fit isn’t right. This is not the experience we want for any of our customers. Depending on stock availability, some orders may be fulfilled through international warehouse partners, which can sometimes result in longer shipping times and variations in product presentation.
We also regret the inconvenience you’ve faced when trying to resolve this with our support team. We always aim to offer fair solutions, and we’re sorry that the options provided did not feel satisfactory in your case.
We’d really like the opportunity to look into your order in detail and see what more we can do to help. Please reach out to our support team again with your order number so we can review this properly and assist you further.
Thank you again for your feedback it helps us improve.
I liked the items I ordered, but the shipping was quite slow. It took almost three weeks to arrive at my door. If you aren't in a hurry, it’s a decent shop, but don't expect a fast turnaround. The tracking information was also a bit slow to update.
Resposta de Kateandwendy
Thank you so much for sharing your experience! We're really glad to hear you liked the items you ordered. 🙌
We’re sorry that the shipping took longer than expected and that tracking updates were a bit delayed. We’re always looking for ways to improve our delivery times, so your feedback is really valuable to us.
We hope your items are bringing you joy, and we’d love to see you shop with us again hopefully, next time even smoother and quicker!
Thanks again for your honest review.
The design is really pretty and looks exactly like the photos on the website. However, I was slightly disappointed with the fabric quality it’s much thinner than I expected for the price. It’s okay for a casual day out, but I’m not sure how well it will hold up after a few washes.
Resposta de Kateandwendy
Thank you so much for sharing your thoughts! We’re really happy to hear you love the design and that it matches the photos on our site. 😊
We totally understand your concerns about the fabric. We always aim to offer pieces that look beautiful while still being practical, and your feedback helps us see where we can improve. We’ll make sure to take this into account for future collections.
If you notice any issues after washing, please don’t hesitate to reach out we’re always here to help!
The sweater is kinda great but I think the quality of the fabric could be better.
Resposta de Kateandwendy
Thank you so much for your honest feedback! We’re really glad to hear you like the sweater. We also appreciate your note about the fabric your thoughts help us keep improving our products. We hope your next experience with us is even better!
Thanks again for taking the time to share your review 😊
Fast confirmation and reliable delivery. A smooth overall experience.
Resposta de Kateandwendy
Thank you so much for your kind words! 🌟 We’re thrilled to hear that your experience was smooth and that our delivery met your expectations. We always aim to make things fast and reliable, so it’s great to know we hit the mark.
We can’t wait to serve you again soon!
I’m impressed with the quality of Kate & Wendy clothing. The dress I bought fits beautifully, feels soft, and looks very stylish. The design is contemporary yet elegant, perfect for both work and social events.
Resposta de Kateandwendy
Thank you so much for your kind words! 😊 We’re thrilled to hear that your dress fits perfectly and that you love the style and feel. Kate & Wendy is all about combining comfort with elegance, so it’s wonderful to know it hit the mark for both work and social occasions.
We really appreciate you taking the time to share your experience—it means a lot! We can’t wait to see you enjoy more pieces from our collection. 💛
Kate & Wendy offers women’s fashion that combines style and comfort. The outfit I purchased is soft, lightweight, and very flattering. The design is modern and works well for multiple occasions, making it a great addition to any wardrobe.
Resposta de Kateandwendy
Vielen Dank für deine lieben Worte! 🌸 Wir freuen uns sehr zu hören, dass dein Outfit von Kate & Wendy weich, leicht und figurschmeichelnd ist. Unser Ziel ist es stets, Kleidungsstücke zu entwerfen, in denen du dich selbstbewusst und wohlfühlst – egal, ob für den Alltag oder zu besonderen Anlässen.
Es bedeutet uns sehr viel, dass du es als vielseitige Ergänzung deiner Garderobe empfindest. Wir können es kaum erwarten, dir in Zukunft weitere Modelle vorzustellen!
I recently ordered a dress from Kate & Wendy and I’m very satisfied. The style is modern and flattering, the fabric feels soft, and the dress fits perfectly. It’s versatile enough for casual days or more dressed-up occasions.
Resposta de Kateandwendy
Vielen Dank für deine tolle Bewertung! 💛 Wir freuen uns riesig, dass dein Kleid perfekt sitzt und dir der weiche Stoff und der vielseitige Schnitt so gut gefallen. Es ist immer schön zu wissen, dass unsere Modelle sowohl im Alltag als auch zu besonderen Anlässen glänzen können.
Wir sind schon gespannt darauf, was du dir als Nächstes bei Kate & Wendy aussuchst!
Kate & Wendy has quickly become one of my favorite fashion brands. The outfit I bought is stylish, well-made, and comfortable. The materials feel high-quality, and the design is both elegant and versatile.
Resposta de Kateandwendy
Vielen Dank für deine lieben Worte! 💛 Wir freuen uns riesig, dass dein Outfit alle Kriterien erfüllt – stilvoll, bequem und hochwertig. Es bedeutet uns wirklich sehr viel, dass Kate & Wendy zu einer deiner Lieblingsmodemarken geworden ist.
Wir können es kaum erwarten zu sehen, was du dir als Nächstes aussuchst, und freuen uns sehr, dich als Teil unserer Community zu haben!
Found a fab pink puffer jacket in the sale and ordered it on a whim! So pleased I did because it looks great and it's keeping me warm and dry. No long waiting time either!
Resposta de Kateandwendy
Thanks so much for your lovely review! We’re thrilled your pink puffer jacket found its way to you and that it’s keeping you warm and dry. 😊 It’s always great to hear when a spontaneous purchase turns out to be a winner!
We hope it continues to bring you cozy vibes all season long, and we can’t wait to have you back for your next find.
I bought two shirts taking advantage of a 10% discount and the truth seemed to me a good offer and once they arrived I confirmed it they were perfect very good quality and they arrived on time everything was perfect
Resposta de Kateandwendy
Thank you so much for sharing your experience! 😊 We’re thrilled to hear you loved the shirts and that they arrived on time. It’s great to know that the quality met your expectations and that the offer was worth it. Your kind words truly make our day!
We can’t wait to have you shop with us again soon.
Professional service and good packaging. The item looks great. Just need to speed up their support reply system.
Resposta de Kateandwendy
Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and packaging, and that your item looks great. 🙌
We really appreciate your feedback about our support response time. We're always looking for ways to improve, and your note helps us focus on getting even quicker at replying.
Thanks again for taking the time to leave a review, we hope to make your next experience even smoother!
The entire process was easy and efficient. Very pleased with the result. Need to improve their customer support.
Resposta de Kateandwendy
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you found the process easy and were pleased with the result. 🙌
We also really appreciate your honest note about our customer support. Your feedback helps us see where we can do better, and we’re already looking at ways to improve.
Thanks again for your review, it really means a lot to us!
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