Keepers Cottages Avaliações 

Beautiful property in Whitstable. Just worked. Had a couple of small issues which we reported and was sorted super promptly. Thanks. Would definitely use again. Simple booking process and great communication.

Missing Items supposedly lost in the post
We arranged a stay at a cottage in Whitstable looked after by Keepers Cottages and sadly my friend’s wife left jewellery at the above address when we left on Monday 22nd June this year.
Realising this, I contacted Keppers Cottages on the 23rd June via the Booking.com messaging system on as we had booked through them and was initially delighted with the service from Edith and then Laura, as they confirmed that the necklace and earrings had been found, which was great news and we discussed a way to get them back to my friend via a collection by Royal Mail insured and tracked at cost to ourselves, once the jewellery had been transferred to the office and was available for collection, as agreed.
Sadly, due to illness Edith was not in work on the first occasion, 25th June, the item was unavailable for collection as Laura was at lunch and no one else knew where the items were, we at least felt reassured that the item was found and that best attempts were being made to return them. A second attempt was made on the 26th, which again failed, however with the proactive call from Laura apologising as the item was unavailable as a colleague had taken it home in their car, a set of circumstances which we found most unusual as the items were meant to be in the office.
We were then informed that the staff member (Jack) who had put the jewellery in their car was off for a week and it would be addressed when they were back, again surprising as they knew the items were being collected,
On the 9th July, Laura confirmed the item had been posted on the 8th and as it had not been received my friend chased on the 15th to get a reply saying it had been posted and that it should be with him soon. They asked if it had been sent recorded or with proof of posting as the value Is estimated at circa £1,000 only to be told by Jack on the 16th that neither had been done, which surprises us given that we were only allowed to arrange for collection on either basis.
Despite contacting Camilla Shipton, the Owner and Founder on the 20th July, no further progress was made and to quote her “Returning items left behind by guests is not a service we are contracted to provide under any booking.” Along with “I am sure that the items will arrive very soon and that you will have your items back safely.”
As the items had not been received by the end of July and still has not been, I contacted Kent Police who kindly investigated the matter and in their words on finishing the investigation, “ The investigation is inconclusive as there is no CTV at the post box and they have no evidence to prove they posted the item, so we can neither prove or disprove the items were posted”
Suffice it to say that none of us will ever be using Keepers Cottages again either to rent from or rent via or in any other capacity.

What an amazing friendly , helpful company. We contacted them twice with a query about our holiday rental in Whistable and had positive helpful instant responses.
We would book again with them.

Booked a luxury holiday break for 14 months from now and paid deposit. Two days later advised by an ‘over familiar’ email there was a glitch with their booking platform and too much discount had been applied so they were failing to honour. Cancelled and a refund made. No compensation or thoughts of meeting half way on the cost. Very poor.