KeyBank Avaliações 193

I have had my credit card with Key Bank canceled twice and blocked because of legitimate online purchases. They had the nerve to ask me if my $13 easy pay charge at QVC was fraud. They also immediately cancel and block your card if you choose to save the card in Microsoft to use for future purchases since they check to make sure the card is valid by doing a 0.00 hit on the card. I told them to leave my card blocked since this has happened twice now and is extremely inconvenient, and embarrassing when your charges are denied. Obviously, the customer service reps are not from this country when they have to ask you if the small charge to QVC is fraud. I will never use this Key Bank credit card again ever. Not worth the effort especially since there are too many other options out there. Never had this happen with any other credit card. I have a lot of open credit on my Key Bank card and do not understand their practices. Maybe they should hire people that live in the US to provide customer service so they do not have to ask if reputable companies in US are fraud.

Do not use this bank.

They closed my account because I received a check from my work and the check was returned,on top of that they add a R16 code to my bank history so now every bank can see this and is really hard to open a new checking account.

On top of that the customer service is horrible they do not treat you like a customer.

On top of that they will froze you account without a call and you will not have access to your money for around 10 days.

DO NOT TRY IT....

If I can give a zero I would if your a small business don’t use this bank if you get hacked they will not return you your money!

Terrible they just locked me out of my account without notice! and they retracted all zelle payments that we made in the last 4 months! claiming that we said it was fraud! so they messed up our reputation as well! and cannot make payments on our credit cards!

For approximately 6 years now, I have long delays or am unable to make a check deposit through my Keybank app (error of no connectivity) This is so frustrating, as I always need to drive to the nearest Keybank location (which does not have a drive up ATM) to deposit a check. I have my business checking with another Bank, and never have issues making a remote check deposit with that Bank. Every time I have reported this to Keybank, they blame it on me, for it being my home internet or cellular connectivity issue. 1st World problem, but not exactly the most up to date Bank!

Terrible bank. Even though did not consent for overdraft they are still charging it. Stay away.

Never in my life have I dealt with a more incompetent organization...customer service reps are untrained and haven't a clue what they're doing. They pass you around like a hot potato. They refuse repeated requests to speak to escalate to a manager. The 8th person I spoke to today was a manager named Brandon (I FINALLY go through to a manager) who BERATED me for accidentally calling him Braden instead of Brandon, after I had put up with over an hours worth of ongoing mistakes on the part of multiple staff members, including him. How could a bank like this possibly remain in business I ask in all sincerity??

I made a transaction with key bank with their automated phone system. After a week, the transaction did not appear on line.
I called key2, you and was told there are Muslim holidays currently and therefore, transactions are not processed!

tldr: It's a wanna be big bank that's somehow even worse than the big banks.

I opened a checking account on the website using a offer code, and it said that my application has to go through manual review. I wait about a week, and no email, no texts, no calls. I call the number and they tell me that my account has been approved. I say how do I set up online banking since I haven't received anything? They tell me that to get my account number I have to go into a branch to get my account number and that they don't really know why I haven't received any communications from them. I go to the branch and get my account number and ask about the offer for a $400 bonus. I get told that it's a targeted offer and they're not really sure why the system let me apply through that link in the first place. But they are not going to honor it. I'm closing this account once 180 days is up because there is a $25 fee if you close it within 180 days of opening it. 🤦‍♂️

Husband received offer code for $400 bonus with new account. Signed up online with offer code. Followed all directions for bonus, linking new account to our other bank and creating paycheck direct deposit. Was immediately locked out and sent a letter thanking us for reporting fraud. What? Rec'd letter accusing us of fraud, threatened with collection. Collection of what, his own paycheck? Visited actual branch twice to clear it up and after waiting through an hour of phone calls was told there was nothing he could do and no one he could talk to, he was being "investigated," as he sat there in front of them with 2 legit forms of id. They closed the account after holding up paycheck deposit for 2 weeks. Sent us a check for account balance with a very nice letter saying they were sorry he chose to close his account, please come back (after the bonus offer had expired). Come back? I wouldn't park in the same shopping center as this bank.

KeyBank Mortgage Loan Servicing. With automatic bill payer set up to pay our home loan each month our escrow amount changes without us knowing. The loan payment goes up by $300 and yet we keep paying the original amount. Because we are now not sending the full amount the system does not apply the money sent to the home loan and just holds it, begins charging late fees, AND starts sending credit agencies notifications that we are delinquent in payment. The best part is when KeyBank files to foreclose and sends threatening letters . . . this is the first notification we received regarding this matter.

Calling the Keybank Mortgage Loan Servicing folks . . . we are told it is completely our fault . . . KeyBank did it all "by the book."

This is a 300k loan secured by a 2.3 million dollar house. As usual KeyBank is a total joke. Don't do business with this company if you can help it.

I have been a customer for many years and have always had great service. It is easy for me to move and transfer money from one account to another. The bill payment function is rather slow- 3 to 5 business days. The bank hours are good and the tellers always efficient and friendly.

Don't trust their bill pay. For several years I have used their software to pay my mortgage. This year it didn't adjust because I didn't know to use their new autopay. Long story short I have 50 dollars in late fees a 32 day late payment and customer service reps saying too bad. I don't make late payments and really don't like the condescension from the service reps. Looking for a new bank

I had a car loan with Keybank. My car was totaled by a collision with a deer. My insurance company paid the balance of the loan. A subsequent payment was deducted. I attempted to have this payment repaid to me. I was on the phone for over an hour, with long lapses between any conversation with the agent. She finally told me that there was no evidence of the final payment, and that I had no way of retrieving it. I could not fathom the incompetence and/or indifference shown to a customer. Don't use this bank!

The worst banking service I have ever experienced. I do not comment regularly but when someone is charging money for nothing and does not notify you about it, it really speaks volume. Every time I was contacting customer service, I got a different answer. Every time I asked for instructions, some additional fee was not disclosed. If you had ever used any other bank, you would consider all the non-sensical payments charged by this bank inconceivable.

As other reviews have stated, the mysterious "back office" is the cause for my issues and apparently no one has access to my funds or to remove a hold...??? Deposited a check from my husbands account to mine on a Tuesday for bills I needed to pay by Saturday. (ENTIRE reason for this deposit in the first place). Teller lady told me I would have access to $100, then the rest of my funds would be available to me the next day. I then received a notice that my funds will held until the FOLLOWING Tuesday! (A WEEK when it says up to 5 days online) Since I was told it would only be a day for my funds, I scheduled payments for my bills. Well this issue has resulted in my account being overdrawn more than once, and now it will be overdrawn multiple more times this weekend. I will have to pay $100 in overdraft fees! The reason I was given over email was that my husband's account was "suspicious" and it is unsure if the money would be paid...Well the money was already taken out of his account so now neither of us have access to it for a week!!! Not to mention I've deposited checks from this account before! As other reviewers have stated, Iive chat, phone customer service, AND the branch itself were all unable to help me and just gave me the runaround saying its the mysterious "BACK OFFICE" and there's no way for anyone, including them, to contact them... So no one has access to my money or has the ability to remove a hold??? I've been with Keybank for years but as soon as my funds are given to me and the overdraft fees are refunded I will immediately be closing all my accounts and switching to another bank!!

DO NOT USE THIS BANK. Key Bank is the worst bank I've ever used in my entire life. The people at the branch and customer service are friendly and as helpful as they can be, but the problem is that they are at the mercy of a mysterious "BACK OFFICE". Key Bank as a whole is the issue... I deposited a check, and they said that there would be a 1-day hold and it would be made available the next day... no problem, that's standard practice. So the check is made available, and I used my account to schedule multiple payments for the following day, but then the "BACK OFFICE" puts a 5-DAY HOLD on my check and yanks my funds after the payments had been submitted. Had they told me from the beginning that there would be a 5-day hold, I would have understood and would not have scheduled payments... but they didn't, they added it AFTER the fact. I never would have deposited the check into this account had I known upon my initial deposit! Even the branch found out AFTER I did! How ridiculous is that? So, I complain to the branch, and they were actually able to remove the hold and my payments processed. Wow, great customer service, right? But then... the "BACK OFFICE" puts a SECOND HOLD of 5 business days on my account, yanks my funds out and causes me to go into the negative since my payments went through! The best part? The check is from a family member and I know that it has cleared their account. It seems that the "BACK OFFICE" wants to play with my deposit in a money market for 5 days before they make the funds available to me. The branch is helpless to the "BACK OFFICE" and tells me to call an 800 number. The 800 number is helpless to the "BACK OFFICE" and says only the branch can help. Thus begins the feedback loop. Both the branch and 800 number said that this is ridiculous and understand my frustration. But... the "BACK OFFICE"... This bank cannot and will not help you access YOUR money. I have never had this issue with any other bank before. I get it... sometimes there are holds on transactions. But that's not the issue here. The issue is that Key Bank operates in bad faith and decides to make funds available, only to change their mind and place unnecessary holds after the fact, and leave you to clean up the mess with all of your accounts affected by their shady business practices. Isn't it funny? Banks will always take your money out immediately, but then they are slow as molasses when you want to put your money in... I will be filing a formal complaint with the Consumer Financial Protection Bureau and closing this account once this fiasco is over.

Terrible manager, neither he nor his staff know what they are doing except if you wish to start an account. (don't). I needed to close a safe box but they didn't know how to look it up. He kicked me out and said they were closing soon (but the closing was 3 hours away) and they couldn't help me. I had to make a return trip for something that should be easy. Also he promised to refund the rent pro-rata but that hasn't been done either, again probably because he doesn't know how. It's been nearly a month so to me that makes him a liar and a thief. I called the customer service department and they said someone would call me back but that hasn't happened either. Terrible. Go somewhere else!!

I was a 30+ year customer of Key Bank. They closed my only account with them due to suspicious activity. It was a transfer from a family member. They did not call, email, or try to reach out in any way. They then sent the balance of the account to an incorrect address. I spent hours on the phone with fraud department, supervisors, and my local branch. No one could give me a direct answer on why or how this happened. Stay far far away from Key Bank.

If I could give zero stars, I would.
Every step of the experience with KeyBank has been miserable.
They delayed the closing of our home purchase. We showed up at the closing with our lawyer and they didn't show.
They rejected a credit card application because my wife showed a different address on her credit report, despite holding a joint mortgage with them at the address we were trying to validate.
Their website is down and I can't transfer money.
I highly recommend you look for a different bank.
This experience has been a nightmare.