SCAMMERS, SCAMMERS, SCAMMERS, SCAMERS… Be careful. I started processing my visa with these people, thinking they were a legitimate company, but no, they weren't. I applied several days ago and never r... Ver mais
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Veja o que dizem as avaliações
Paid for urgent service but "Processing more than 3 days" until now unable to contact KEY MALAYSIA what's the point you guys put on the contact number on top of your web page we call don't pick up the... Ver mais
Adrian was really helpful and very clear with his instructions. I am really lost at the website trying to apply visa for my helper to go with us for a trip to JB. Adrian was constantly on the live ch... Ver mais
A empresa respondeu
I am very happy with my experience, specially with the agent in the live chat: he is very responsive and did his best to answer my questions. I was provided with easy application link and kind advices... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
https://www.keymalaysia.com - Key Malaysia is cost effective Malaysia visa processing website for Bangladesh, Bhutan, China, India, Montenegro, Nepal, Pakistan, Serbia, Sri Lanka. Malaysia Visa, eVisa Malaysia,e Visa Malaysia,Malaysia eVisa,eNTRI malay...
Informações de contato
Kuala Lumpur, Malaysia, 50000, Kuala Lumpur, Malásia
- 60 116 060 4088
- visa@keymalaysia.com
- keymalaysia.com
2,9
Bom
58 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick response
I would like to appreciate Ms. Natasha who handled my query very smoothly.
28 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience and look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
Great service
I used this service for the first time, and it was a great experience. The live staff were very helpful in providing me with information on my eVISA status.
24 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience, and we look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
Thank you for very helpful assisting…
Thank you for very helpful assisting and patient for waiting time.
23 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience with our assistance, and we look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
I checked my evisa is real or not
I checked my evisa is real or not, and I got the support from Customer Support Operator very quickly. It was a great experience.
22 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Madam,
Thank you for sharing your experience! We're glad to hear that our Customer Support Operator was able to assist you quickly and confirm your eVisa. Your satisfaction is our top priority, and we’re pleased that you had a great experience with us. We look forward to serving you again in the future!
Best regards,
The KeyMalaysia Team
I am very happy with my experience today.
I am very happy with my experience, specially with the agent in the live chat: he is very responsive and did his best to answer my questions. I was provided with easy application link and kind advices throughout my application process. The instructions were very clear and I managed to complete the application and payment process. Wish you "All the very best, Adrian". Keep your great work! :)
19 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience with our live chat support and that the application and payment process was smooth for you. We look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
I am very happy with my experience
I am very happy with my experience, specially with the agents in the live chat: they are very responsive and did their best to answer my questions. I had to upload a couple extra supporting documents but the instructions were very clear that it was very easy to do.
17 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience with our live chat agents and that the document upload process was smooth for you. We look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
I found customer service very helpful…
I found customer service very helpful and co-operative during chat session. Helped in every way for all my queries and encountered problems during the session. Thank you very much.
16 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience with our customer service team, and we look forward to the opportunity of serving you again in the future. If you ever need more help, feel free to visit us at KeyMalaysia.com.
Best regards,
The KeyMalaysia Team
Good service
A bit challenging to apply but customer service really helpful and give instant directions. Manage successfully get evisa. Thank you Adrian & Natasha. Valid website
14 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Madam,
Thank you so much for your excellent review! Your feedback is invaluable and helps us improve our services. We’re delighted to hear about your positive experience and that you successfully obtained your eVisa. We look forward to serving you again in the future.
Best regards,
The KeyMalaysia Team
Worst eVISA decision/ Service Ever!!!
I could have go to Malaysian consulate in Ottawa and get Malaysian tourist visa within 2 days!
I have applied for evisa tourism for malaysia from canada in September 18,2024. Later they requested some extra doc which i have uploaded properly. Just before my flight in oct 14th 2024, They have rejected by visa application without any reason. I couldnt rebook my flight. I have lost $1200 for this stupid malaysian visa decision ! they didnt even put any reason for rejecting the application!
I will be filing a case against Malaysia embassy Ottawa soon for costing me $1500 extra. It doesn't matter for me how much does it cost now.
10 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Amir,
Thank you for your feedback, and we sincerely apologize for the inconvenience you faced during your Malaysian eVisa application process with www.keymalaysia.com. We truly understand your frustration, especially with the financial loss incurred, and we are committed to addressing your concerns.
However, we noticed that you did not include your application reference number in your review. Without this critical information, we are unable to fully investigate your case in detail. We kindly ask that you provide this so we can look into the matter more thoroughly and assist you in a more effective manner.
In general, visa application delays or rejections often result from incomplete or missing documents. Although it may seem that everything was uploaded properly, even minor discrepancies in documentation can lead to issues in the approval process. It’s important to clarify that decisions regarding visa approvals are made solely by immigration authorities, and while we ensure that applications are submitted in line with guidelines, the final decision is beyond our control.
We take pride in maintaining a high approval rate for applicants who provide complete and correct documents, and it is always disheartening when the outcome does not meet expectations. Rest assured, we remain dedicated to providing transparent and supportive assistance to all our customers.
If you have any further questions or need assistance, please do not hesitate to contact us directly. We are here to help in any way we can.
Best regards,
Customer Support Team
KeyMalaysia.com
10 out 10
10 out 10. Instant reply and assist with the info that I need. An excellent customer support that I had never experienced.
10 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent 10/10 review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear that our instant replies and customer support made a positive impact, and we look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
Outstanding Experience
Customer support agents were very helpful and supportive. I reached out twice or thrice during my Malaysia E-Visa process.. Not only complete guidance was provided for my application but later on I was informed timely about my application status.
4 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you for sharing your experience with KeyMalaysia! We're delighted to hear that our support team was able to guide you throughout your Malaysia eVisa application process. Providing timely updates and full support is our priority. We look forward to assisting you again in the future!
Best regards,
KeyMalaysia
I applied on 13th September 2024…
I applied on 13th September 2024 against my travel on October 1st. First they diverted my payment to paypal. They advertised they will 'process my evisa' in 3 business days. Many days passed and no reply from the. I chatted with the chatbot and kept getting a generic response. Finally I received a rejection email on my travel date even though I have an official passport. I do not recommend them at all. Very sketchy in their dealings. I paid a very high fee of 326Rmb.
1 de outubro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear PELICAN GROUP,
Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced during your visa application process with www.keymalaysia.com. We strive to offer the best service to all our customers, and we take your concerns seriously.
However, we notice that you did not provide your application reference number in your review. Without this information, we are unable to fully investigate the specifics of your case. We encourage you to share it with us so we can assist you further and provide a more detailed response.
Based on general processing trends, delays in visa approvals are typically caused by missing or incomplete documentation, which can affect the timeline for processing. For eVisa applications, it is crucial that all necessary documents are submitted accurately, as the approval process depends entirely on the immigration authorities. We would like to clarify that such delays and rejections are not caused by our service, as we work diligently to ensure that applications are submitted promptly and in line with the required guidelines.
Additionally, we are proud to maintain a 100% approval rate for all real visitors who provide the correct and complete documentation. However, it is important to note that the final decision rests with the immigration authorities, even for applicants with official passports.
We regret that this situation did not meet your expectations, but we remain committed to providing reliable, transparent assistance. Should you have further questions or require any support, please feel free to contact us directly.
Best regards,
Customer Support Team
KeyMalaysia.com
Rosabelle
Ive talked to the agent named Rosabelle. Very helpful throughout the way, this person waited for a few mins - hour. thank you for your assistance.
30 de setembro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thank you so much for your excellent review! Your feedback is invaluable and helps us continually improve our services. We’re thrilled to hear about your positive experience with keymalaysia, and we look forward to the opportunity of assisting you again in the future.
Best regards,
The KeyMalaysia Team
Helped me with the just exact problem i…
Helped me with the just exact problem i had and solved it. Overall very kind polite and nice
27 de setembro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Madam,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We’re delighted to hear that we could solve your issue and provide a positive experience. We look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
Smooth visa application Process
Smooth visa application Process. I got visa within 2 days. Live chat was quite responsive when I had questions.
22 de setembro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Madam,
Thank you so much for your excellent review! Your feedback is invaluable and will certainly help us improve our services. We are delighted to hear about your positive experience, and we look forward to the opportunity of serving you again in the future.
Best regards,
The KeyMalaysia Team
Fast track evisa facilitators
Key Malaysia expert assistance remained very helpful for my e-visa. Although they charge a little bit high then usual amount but they fulfill their commitment, Specially there Chatbot was very proactive in addressing my quires
23 de setembro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Dear Sir,
Thanks for your excellent review. We're really happy our team made your eVisa process easier. While we use tech to help, we're real people here, focused on giving you the best service possible. Your feedback truly matters to us, and we’re excited for the chance to assist you again in the future.
Best regards,
The Key Malaysia Team
It was overall a good experience…
It was overall a good experience without any hassle.
23 de setembro de 2024
Avaliação não solicitada
Resposta da KeyMalaysia: Leading Malaysia eVisa Service
Thank you for your positive feedback. We're really happy to hear that everything went smoothly for you. If you ever need help again, don’t hesitate to reach out. Safe travels and hope to assist you again soon!
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