Keystone London Avaliações 

26
O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent work carried out by very friendly team. Having had a new full heating system installed, very pleased with the results. Arrived when arranged, very helpful, cleared up after themselves, n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing experience, from Samira on the phone to Daniel turning up (early!) and getting the job done promptly and professionally. He is such a lovely chap and extremely personable. I was so... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish, the heating system upgrade was made pretty simplistic for this team. They designed a system that suited our home perfectly and installed it with minimal disruption, nothing was t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Speedy, efficient and totally trustworthy !! Sorted out my long overdue plumbing list without fuss and nothing was too much trouble. Can't wait for another visit !

Detalhes da empresa

  1. Encanador

Escrito pela empresa

Keystone London – Your one-call solution for emergency plumbing, tailor-made heating system design and installation, as well as expert boiler servicing, repairs, and installations. We deliver all services to the highest standards with fast, efficient, and professional care.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

26 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(26)

18 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent work carried out by very…

Excellent work carried out by very friendly team. Having had a new full heating system installed, very pleased with the results.
Arrived when arranged, very helpful, cleared up after themselves, nothing was too much trouble.
Would highly recommend this company.

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* service

Lads came out again for instalation of new toilet. Amazing work, so polite and proffessional. Cannot recomend highly enough.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

terrible

My experience with Keystone London Group has been extremely disappointing, plumber turned up and it became evident there was a big disconnect with communication between plumber and their own admin team, their whole aspect of their demeanour/representation/ professionalism/communication is terrible and I felt they were making assumptions even in person about my situation instead of listening to the information I provided as a customer, From the start it felt like they were more focused on what they could charge me/cancellation charges rather than understanding the job or even properly assessing the situation first hand. I was not taken seriously, and their approach and the plumber approach made me feel so uncomfortable to the point where I didn’t feel confident letting the plumber into my home today.
This entire experience has left me questioning what Keystone London Group actually represents — whether they are efficient or simply operating like a cowboy company beneath the surface as up to a week of going back and forth with their admin staff with no real progress and constant miscommunication I felt from my end I am now forced to look for another plumbing company to complete the repair I would like to get done.
Their admin team whom has taken my booking/enquiry needs to take accountability for their lack of listening, lack of understanding, and the poor information they passed on to their plumber as they are the first point of contact, they should be setting the standard but in this case, they have completely failed to do so along with due diligence and clarity of care.
Overall, the experience left me with a sour taste in my mouth and I’m unable to move forward confidently with the service.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Keystone London

Resposta da Keystone London

Dear Dre Wallace,

Your review does not reflect the facts, so it’s important to set out the timeline clearly.

You cancelled your appointment at 4am on the morning of the visit. At 7:45am you then demanded a new appointment for 8am, a 15-minute notice window. despite the fact we had already scheduled another job after your cancellation. Even so, we reshuffled our morning, prioritised your request, and sent an engineer immediately.

When our engineer arrived, you refused to shake his hand, refused entry, and accused us of overcharging before any diagnosis or pricing simple because we requested payment upon completion. We had already sourced the correct parts and were prepared to complete what was a very simple job. There was no miscommunication on our side; all information was clear and the task straightforward.

We also note that you have left similarly extreme reviews for other companies, which suggests a recurring pattern of interactions rather than an issue with our service. Your behaviour throughout this process was inconsistent, confrontational, and made it impossible for us to carry out the work you demanded.

We will not allow unjustified allegations to damage our reputation or undermine the professionalism of our staff. We stand by our actions fully.

We really wish you well moving forward.

Avaliado com 5 de um total de 5 estrelas

“Professional, Reliable, and Easy to Work With”

Daniel & his team have been incredibly easy to liaise with and consistently professional throughout. Communication was clear and prompt, and the team delivered high-quality work with minimal fuss. It’s refreshing to deal with a company that values both efficiency and customer service. Highly recommended!

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing experience

Absolutely amazing experience, from Samira on the phone to Daniel turning up (early!) and getting the job done promptly and professionally. He is such a lovely chap and extremely personable. I was so happy, I immediately booked him again for another job 2 days later. Keystone is now my go-to for all my plumbing and gas boiler related jobs.

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 stars!

Daniel is excellent — always professional, punctual, and thorough in his work. He solves issues efficiently and ensures everything is left tidy!

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very responsive and helpful

Very responsive and helpful, reached out regarding a water pump issue and was able to get it scheduled for the next day. Great value for money as well when compared to other plumbers.

30 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Plumbing Service

We had an issue with our toilet flush and Daniel really saved the day. He was quick to respond, very accommodating with timing, and came fully prepared with everything needed. The repair was completed within an hour, and he put the wall and furniture back neatly after finishing the job. Daniel was polite, professional, and left everything spotless. Look no further—it’s hard to imagine finding a better plumbing engineer.

10 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast, Friendly and Efficient Service

Gas cooker disconnection of older appliance and pipe capping was carried out quickly, along with safety checks and relighting gas water heater afterwards.

Visit was arranged at short notice at convenient time.
Recommended!

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top job

Really impressed with the new boiler installation. Daniel was friendly, tidy, and explained everything clearly. Hot water works perfectly now

31 de julho de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais