I put a request on Checkatrade, needing help in next 48 hours. I got an immediate response and Stefan was with me about an hour later. Our front door would not lock. He took the mechanism out, showe... Ver mais
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Veja o que dizem as avaliações
Wow, great service, lovely chap, we didn't get his name. He was speedy and adjusted one lock instead of fitting a new one. And very reasonably priced. Very happy customers!
The locksmith spent a long time trying to find a way to repair or replace an old system on an aluminium door. Unfortunately she was unable to source spare parts or replacement but managed to somehow... Ver mais
A empresa respondeu
Efficient competent service from keytek- could have come same day but that was a bit more expensive. They replaced my front door yale lock that had stuck in the locked position. Arrived in the time... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Keytek® Locksmiths are the largest National Locksmith providing a Local Emergency Locksmith services across the UK... No matter where you are, we have Local Mobile Locksmith Engineers in your area. When you need to use a Local Emergency Locksmith you want to be confident you are using someone who is credible, trustworthy, and, equally as important, cost-effective. Keytek® Locksmiths has been established since 1997 and provides only the highest levels of customer service, offering local mobile emergency locksmith work as well as pre-booked jobs across the UK. Whether you are locked out, moving house, office, or simply need to update your security, our local mobile locksmiths will be there to help you.
Keytek® Locksmiths... “Bringing security to your door”.
Escrito pela empresa
- At Keytek® we pride ourselves on being able to provide the best possible service we can to our customers, feedback is very important to us. If you would like to comment on any area of the service you have received we’d like to hear from you.
12 Months Warranty on all parts fitted!
Have an issue with a part we've fitted? We will come back to rectify it for free!
Every part we fit comes with a 12 month warranty. Give us a call if you are having an issue with a part that we've fitted and if it's still under the warranty we will come out and rectify the issue for you with no charge.
Informações de contato
Unit 6 Acorn Business Park, Poole, Dorset, BH12 4NZ, Poole, Reino Unido
- 0800 046 7845
- enquiries@keytek.co.uk
- keytek.co.uk
Call Us Today!
4,6
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When my composite door slipped out of…
When my composite door slipped out of alignment I tried to adjust it myself but managed to make the problem worse, so that the door was now unlockable.
Keytek were very helpful and arranged for a locksmith to visit within hours. Stefan made some adjustments so that the door would now lock, although the alignment problem persists and I shall have to seek help from a composite door maintenance firm.
3 de dezembro de 2025
Resposta da Keytek® Locksmiths
Thank you for taking the time to leave us a review. We’re glad to hear our team were able to arrange a swift visit and that Stefan managed to get your door locking again. We’re sorry the underlying alignment issue couldn’t be fully resolved during the appointment, as some composite door problems do require specialist hardware or maintenance.
If you need any further assistance or advice while arranging the next steps, please don’t hesitate to get in touch — we’re always here to help. Thank you again for choosing Keytek!
Kind regards,
Keytek Locksmiths
Efficient
Booking was easy, efforts were made to find us a booking time according to our work schedule, worker called 10 min before arrival, came within the expected timeframe , was polite, did his work quietly, explained the problem and fixed it. Would help to be able to pay by bank transfer or contactless.
3 de dezembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for your thoughtful review. We’re delighted to hear that the booking process was smooth and that our engineer arrived on time, worked efficiently, and clearly explained the issue and solution. We really appreciate your feedback regarding payment options — this is valuable input, and we’ll be sure to pass it on to our team for review.
If you ever need our help again, we’re always here for you. Thank you for choosing Keytek.
Kind regards,
Keytek Locksmiths
Resposta da Keytek® Locksmiths
Thank you for your kind review! We’re delighted to hear you found our service efficient and quick. If you ever need assistance again, we’re always here to help. Thank you for choosing Keytek.
Kind regards,
Keytek Locksmiths
Highly recommend
Super quick response, very reasonably priced service to change our broken lock. Highly recommend their company. Professionally dealt with from the call handler to the locksmith.
1 de dezembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for your wonderful review. We’re really pleased to hear that you found our response quick, our pricing fair, and our service professional from start to finish. It’s great to know you’d highly recommend us.
If you ever need our help again, we’re always here for you. Thank you for choosing Keytek.
Kind regards,
Keytek Locksmiths
Very helpful and very prompt when our…
Very helpful and very prompt when our lock failed. Came out within the hour
28 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for your review! We’re really glad we could help and get to you quickly when your lock failed. If you ever need us again, we’re always here to help!
Kind regards,
Keytek Locksmiths
Avoid
Asked them to fix my dodgy door handle and lock which sometimes locks us inside our flat.
Confirmed with them that they could do everything in one go, and that they would come with everything needed to make the repairs.
They showed up without the parts to change the door handle.
They changed the locks.
When I asked if there were different types of locks, and for recommendations, they struggled to recommend anything...
They installed a new basic lock.
Not even 3 hours after their visit, we locked ourselves in again.
Communication before, during and after the appointment was just terrible.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Keytek® Locksmiths
Thank you for taking the time to leave a review. We’re genuinely sorry to hear that your recent experience did not meet your expectations. We always aim to communicate clearly and complete repairs in a single visit wherever possible, and we apologise that this wasn’t achieved on this occasion.
Our locksmith offered to return immediately to resolve the issue, but we fully respected your decision to decline this. The job required additional work and the correct parts to be ordered; however, you chose to cancel the follow-up visit and confirmed by phone that you were happy to leave things as they were as long as your deposit was refunded — which has already been processed.
If you would like to discuss anything further, please don’t hesitate to get in touch. We’re always here to help and would welcome the opportunity to address any remaining concerns.
Kind regards,
Keytek Locksmiths
Resposta da Keytek® Locksmiths
Thank you for your review! We’re pleased to hear everything was quick to organise and that our communication kept things easy. If you need our help again, we’re always here.
Kind regards,
Keytek Locksmiths
Resposta da Keytek® Locksmiths
Thank you for your kind words! We’re delighted to hear you were happy with the service and the capability of our locksmith. We really appreciate your feedback—many thanks!
Kind regards,
Keytek Locksmiths
Response to call and service
the response to call, the follow up time, the communication and the overall service was flawless
27 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for such a wonderful review! We’re so pleased to hear that our response time, communication, and overall service were flawless for you. We truly appreciate your feedback and are always here if you need us again.
Kind regards,
Keytek Locksmiths
Very quick response
Very quick response, they kept us advised. The gentleman Tibor, the technician was efficient, professional and knowledgeable.
27 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for your lovely review! We’re delighted to hear you were kept well informed and that Tibor provided efficient, professional and knowledgeable service. We’ll be sure to pass on your kind words. If you ever need us again, we’re here to help.
Kind regards,
Keytek Locksmiths
A positive experience.
After calling one locksmith in Bury Lancashire the bill had crept up to £614 after simply breaking the lock off with no guarantee of any additional increasing cost. With keytech it was a very positive experience from start to finish. James was our texhician and had managed to open the door within 30 seconds of his arrival. He then showed us the failing component and assured us it wouldn't be as costly as it could have been as he could just replace a particular part. The girl who took my call in the first place was beyond excellent, she was professional and friendly. You will most certainly get a great service from this company. I highly recommend them.
Eamon of Bury.
27 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that James was able to get you back inside quickly and explain the issue clearly, saving you unnecessary cost. It’s also wonderful to know our office team made such a positive impression from the first call.
We truly appreciate your recommendation and are glad we could provide a straightforward, honest and professional service.
Kind regards,
Keytek Locksmiths
The contractor was very efficient
The contractor was very efficient, extremely knowledgable and completed precisely what we asked for. The whole experience was very positive and unusually customer-orinetated, including the original apointment process. thank you sincerely,
26 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for your lovely review! We're delighted to hear our locksmith was efficient, knowledgeable, and delivered exactly what you needed. We're glad the whole experience—from booking to completion—was so positive. Thank you for choosing us!
Kind regards,
Keytek Locksmiths
Very polite and professional
Very polite and professional , job was complete quickly and efficiently
26 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for your review! We're pleased to hear the job was completed quickly, efficiently, and to a professional standard. We appreciate you choosing us and are glad you had a positive experience.
Kind regards,
Keytek Locksmiths
Prompt efficient service
25 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for the 5-star rating!
We’re delighted to hear you found our service prompt and efficient. If you ever need us again, we’re here to help!
Kind regards,
Keytek Locksmiths
Speedy and excellent service
25 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for the 5 stars! We’re glad you found our service speedy and excellent.
Kind regards,
Keytek Locksmiths
Resposta da Keytek® Locksmiths
We really appreciate your 5-star review. It’s great to hear our technician was prompt, polite, and left everything clean and tidy. Thank you for choosing us!
Kind regards,
Keytek Locksmiths
On time for an urgent lock repair
On time for an urgent lock repair. Excellent professional service by very pleasant locksmith!
25 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you so much for your fantastic 5-star feedback! We're delighted to hear our locksmith arrived promptly for your urgent repair and delivered excellent, professional service. We're always here if you need us again.
Kind regards,
Keytek Locksmiths
they want private parking and red carpet to do the job
booking was confirmed for before noon and I'd confirmed to lady on phone that there was no private parking facilities and being the centre of Bath there is only on-street parking. When the Locksmith arrived at 11:40 he said he wouldn't do the job as there was no parking provided directly outside the front door. So he drove off. Very disappointing.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Keytek® Locksmiths
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience and disappointment this situation caused. As the property is in a busy central area where only on-street parking is available, unfortunately, when our locksmith arrived, the limited parking meant he couldn’t find a space close enough to safely carry out the work.
We completely understand how frustrating this must have been for you, especially with a confirmed time in place. Please accept our sincere apologies.
We’ll continue to look at ways to improve our service and avoid situations like this in future.
Kind regards,
Keytek Locksmiths
Don’t pay £158.40 for a post box/letterbox, especially if they have fixed it about 4 or 10 times in front of you. Wasting your time and money!
I needed my post box/letterbox fixed from my landlord/housing association. They could not send anyone out on the day. So I had to call a “Professional” Locksmith to fix the letter box/post box. Took a long time to show up, thankfully finally showed up, got in the way of my dinner time.
Fixed the lock about 4 to 10 times in front of my eyes!!
I kept saying you done it, it’s fixed! Just kept taking lock out and fixing in again.
To my dismay I was told the fee was £158.40 for a new lock and keys.
Not an easy payment for someone who has not been allowed to drive and is 36!
Took a break to the heart that did.
Thankful fixed just not paying that again. Crying from that…. Thoughtless act!!!
12 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for taking the time to leave your feedback, and we're truly sorry to hear that the experience felt stressful for you. We always aim to provide a clear and professional service, and we understand how unexpected expenses can be upsetting.
Our team did relay the quotation at the time of booking, and this was accepted prior to the locksmith being dispatched. However, we are more than happy to discuss this with you directly if you feel anything was unclear or if you'd like us to review the job in more detail.
Letterbox locks unfortunately can't usually be repairs for a long-term solution, so a replacement is often required.
If you'd like to talk this through, please don't hesitate to reach out.
Kind regards,
Keytek Locksmiths
Lady i spoke too on the phone was very…
Lady i spoke too on the phone was very rude to me, would not use again,
Keytek, Please email me to discuss
18 de novembro de 2025
Resposta da Keytek® Locksmiths
Thank you for your feedback. We’re very sorry to hear about your experience and that you felt the service you received over the phone was rude — this is not the standard we aim for.
We’d really appreciate the chance to look into this further, if you’re willing, please contact us so we can investigate.
Thank you for bringing this to our attention.
Kind regards,
Keytek Locksmiths
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