Bought as a gift for my son during their Easter Sale, the quality of the chain and bracelet is excellent. Pieces feel expensive and have a premium feel. Quick shipping and great packaging to top it of... Ver mais
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Veja o que dizem as avaliações
I ordered a bracelet from this company and when it arrived I just decided on a different one. The packing and quality was fantastic though!! I then had to request a refund and after seeing some revie... Ver mais
A empresa respondeu
Put a complaint in about wanting to return a bracelet I ordered as it didn’t fit, they finally emailed me back asking if I wanted to exchange but said I just wanted to return and now they haven’t rep... Ver mais
FANTASTIC CUSTOMER SERVICE! I bought a bracelet for my son for Christmas. But I ordered a size to small. We had 6 days before Christmas, not only did Alex arrange for the smaller size ro be collect... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Designed and dispatched from within UK, Khral is a leading Jewellery brand specialising in chains, pendants and bracelets. Our team undergoes specialist quality control on each piece leaving the HQ, ensuring all pieces are 100% Waterproof, Heatproof & Perfected to the finest attention to detail. The Khral team is built upon the foundations of quality, consistency and integrity. Our purpose is to bridge the gap between luxury goods and value for money. All our pieces are complimented by our luxury packaging consisting of a magnetic lid box, a premium leather pouch and a gold stainless steel warranty card.
Informações de contato
Reino Unido
- Enquiries@khral.com
- khral.com
4,1
Muito Bom
172 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing gift
Amazing gift, great packaging and quality of jewellery. Made the perfect gift, thank you Khral!
15 de abril de 2026
Avaliação não solicitada
Resposta de Khral
Hi Aiman,
We appreciate your review!
Kind Regards,
Alex From Khral
Quick delivery
Quick delivery, really good quality.
Would definitely recommend!!
14 de abril de 2026
Avaliação não solicitada
Resposta de Khral
Hi Usman,
Thank you for your review!
Kind Regards,
Seb From Khral
Premium quality jewellery
Bought as a gift for my son during their Easter Sale, the quality of the chain and bracelet is excellent. Pieces feel expensive and have a premium feel. Quick shipping and great packaging to top it off, very impressed!
1 de abril de 2026
Avaliação não solicitada
Resposta de Khral
Hi Harriet,
Thank you for your review!
Kind Regards,
Seb From Khral
Put a complaint in about wanting to…
Put a complaint in about wanting to return a bracelet I ordered as it didn’t fit, they finally emailed me back asking if I wanted to exchange but said I just wanted to return and now they haven’t replied in 4 days. Poor customer service.
12 de março de 2026
Avaliação não solicitada
Amazing customer service
I ordered a bracelet from this company and when it arrived I just decided on a different one. The packing and quality was fantastic though!! I then had to request a refund and after seeing some reviews was a bit wary but they’ve been amazing! Alex updated me continuously and I got a reply to every mail I sent. Customer service was fantastic!!!!! Highly recommend
Alex you were amazing ⭐️
14 de março de 2026
Avaliação não solicitada
Resposta de Khral
Hi Victoria,
We appreciate your review! Thank you for your patience throughout the process.
Kind Regards,
Alex From Khral
Top quality jewellery loved it will buy…
Top quality jewellery loved it will buy again
10 de março de 2026
Avaliação não solicitada
Resposta de Khral
Hi Arzam,
Thank you for your review!
Kind Regards,
Alex From Khral
Brilliant jewellery couldn’t ask for…
Brilliant jewellery couldn’t ask for more.
Quick and efficient delivery.
Definitely recommend.
9 de março de 2026
Avaliação não solicitada
Resposta de Khral
Hi Saeed,
That's great to hear, thank you for your review!
Kind Regards,
Seb From Khral
Amazing quality custom pendant
Amazing quality custom pendant, looks even better in person and quick delivery!
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Khral
Hi Jesus,
We appreciate your review, enjoy your custom pendant!
Kind Regards,
Alex From Khral
Honestly couldn’t be happier
Honestly, great quality jewellery it arrived In 2 days and this is actually a brand that I would happily trust and purchase more from!
Great purchase.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Khral
Hi Mate,
Thank you for your review, see you soon!
Kind Regards,
Alex From Khral
AVOID AVOID AVOID
AVOID AVOID AVOID! Useless customer services!
I ordered a bracelet in December which was unfortunately too small & a bit tacky therefore as per stated on their website, I emailed them to organise a return. I had no response. I continued to email again to no reply. Therefore I raised an issue with my CC company. And after 6 weeks of them denying my claim & me having every email to state otherwise, I’ve finally got my refund.
Don’t order unless you want to get ripped off! It’s a good job I had protection with my bank!
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Zoe,
We appreciate your review and we’re glad the situation has been resolved on your behalf.
We have requested information on Trustpilot so we can confirm your order. If there’s anything we can do to help let us know. Please note the return may have been declined if the piece had been taken out of its protective wrap and deemed as used, as stated in our T&Cs.
Kind Regards,
Seb From Khral
Top tier quality Cuban chain
Top tier quality Cuban chain, bought a couple over the years but this is exactly what I was looking for. Great colour and clasp mechanism, premium packaging and quick delivery. Highly recommend Khral!
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Khral
Hi Muneeb,
We appreciate your review!
Kind Regards,
Seb From Khral
Unresolved exchange
Just to start off the products are always good. They never tarnish and I’m always getting complements on them.
However, I placed an order a while ago in late November, I ordered the wrong size (my mistake), so I sent an email to get an exchange.
I got a reply (within 3 days which is very good customer service imo) stating that
“ We've got a new 8" bracelet coming in for you, as we've got limited site stock due to Christmas. As soon as the spare bracelet arrives, we'll send you an exchange label and get the right size out for you as soon as possible. Hope that helps mate!”
Which is fair enough, however it’s been over a month now and I’ve still not heard anything, until an email to leave a review.
17 de novembro de 2025
Resposta de Khral
Hi Harry,
Thank you for your review. We’ve got Seb working on your exchange. He’ll send through an exchange label when we’re in the office tomorrow and we’ll make sure that you get the 8” bracelet as soon as possible. We sincerely apologise for the delay, Christmas got quite hectic! We’ve got the 8” ready for you and we’ll dispatch as soon as we receive the 7”. We appreciate your patience.
Kind Regards,
Alex From Khral
FANTASTIC CUSTOMER SERVICE!
FANTASTIC CUSTOMER SERVICE!
I bought a bracelet for my son for Christmas. But I ordered a size to small. We had 6 days before Christmas, not only did Alex arrange for the smaller size ro be collected he managed to get the right size delivered on time and still sent an additional gift. To top it off The bracelet is gorgeous too. Thank you so much for your swift action and amazing after sales service. It was a pleasure dealing with such competence.
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Kerry,
That’s much appreciated by us, thank you for your patience throughout. We hope you had a great Christmas and wish you the best for the new year!
Kind Regards,
Alex From Khral
Quality chain and bracelet
Amazing quality chain and bracelet, great value for money and arrived in 2 days. Highly recommend!
15 de dezembro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Mate,
Thank you for your review!
Kind Regards,
Alex From Khral
Ordered during black Friday sales…
Ordered during black Friday sales recieved my item sooner than expected. Hassle free and great quality chain received. Definitely 5 star experience
17 de novembro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Iris,
Thank you for your review!
Kind Regards,
Alex From Khral
Brilliant quality chain and bracelet
Brilliant quality chain and bracelet. Had an issue with the delivery address which was quickly resolved by Alex. 10/10 experience will be back for Christmas gifts!
8 de novembro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Neve,
That's great to hear, see you soon!
Kind Regards,
Seb From Khral
Lovely jewellery …
Luxurious chains at affordable price delivery was quick too
29 de outubro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Huma,
We appreciate your review!
Kind Regards,
Seb From Khral
Best quality jewellery pieces as they…
Best quality jewellery pieces as they also offer 15% off for first time customers as well as quick and easy delivery services.
28 de outubro de 2025
Avaliação não solicitada
Resposta de Khral
Hi,
Thank you for your review Kaamil!
Kind Regards,
Alex From Khral
brilliant customer service easy…
brilliant customer service easy transaction quick delivery. top quality chain and good quality material
2 de outubro de 2025
Avaliação não solicitada
Resposta de Khral
Hi Ben,
That's great to hear, thank you for your review!
Kind Regards,
Seb From Khral
Khral has been great it was fast…
Khral has been great it was fast reliable service and I received my goods within two days with no issues
9 de setembro de 2025
Avaliação não solicitada
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