Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Ver mais
A empresa respondeu
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Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Ver mais
A empresa respondeu
After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... Ver mais
A empresa respondeu
Sama zabawa jeśli już działa, nie jest zła, ale ciągłe problemy z łącznością, app to po prostu kpina, bardzo głośne, po 2 miesiącach całkowicie uszkodzony port ubs, platik trzeszczy. Ogólnie za te pie... Ver mais
A empresa respondeu
I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... Ver mais
A empresa respondeu
At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.
De Boelelaan 7, 1083 HJ, Amsterdam, Holanda
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Lovense is 100% better i just got my esca 2 and pearl 2 chaturbate we cant add levels lie 1-5 tokens 1 sec etc and on stripchat we can add only 1 level lovense let us add as many levels we want its was a wast of money in kiiroo

Resposta de Kiiroo
Owned both oynx+ & keon Feel Connect 3.0 APP keep disconnecting and unable to connect to interactive content, gone soft every time when trying to get it on. Annoying as s**t

Resposta de Kiiroo
product keeps stopping. light turns solid red then turns off

Resposta de Kiiroo
They have replaced the defective unit, with video proof of the problem, quickly.. Now if only there wasn't a problem

Resposta de Kiiroo
Unscrupulous thieves who will steel your money
Expensive order was placed in March this year. The goods have never been received and the company refuses to refund me for the purchase until they receive the goods back.
I cannot return goods I have never received and they refuse to provide any form of evidence that goods were ever received / left at my property. They have no stopped even replying to emails.
Shows absolutely no consideration of customers, just want to screw you out of your money and then do nothing. Just look at there feedback on Trustpilot…. Save your money and avoid being scammed. AVOID at all costs!!!

Resposta de Kiiroo
Onyx+, bad first experience
1. Can't use with SexLikeReal Interactive on iOS (Doesn't work anymore)
2. Too big, I'm not huge, maybe 4.4cm, but pay attention anything bigger than 4.3cm is a "tight" fit.
3. Sleeve is cheap - On my first use, sleeve got a hole in it causing leak and difficult cleanup
4. Feel Connect app is a pain, attempts to pair websites require scanning the sites QR code, which doesn't work if you are browsing from your mobile device (can't photograph your own screen), or trying to get it to work in VR. You need to pair first with a second device like a laptop, and then you can hopefully use.
5. Not discrete from a volume perspective, device is loud enough to be recognizable in the next room, and sounds kind of like a breastmilk pump.

Resposta de Kiiroo
The kiiroo keon do not turn on, after charge it for 4 hours. The red led indicator turns green after few seconds of charging. And just blink (green light).

Resposta de Kiiroo
When my titan worked it was great, but it did not work very often.
When I wanted to use it, I had to turn it on and off a number of times before it was detected by the app and when it was detected it often lost the signal after a few seconds.
And then there are the 3 vibrating rods on which the sleeve is set... Removing and putting the sleeve back into place is not easy as it "sticks" to the rods. You have to pull the sleeve and at the same time it pulls the rods.
The rods are quite thin at their base: they are essentialy electric wire. After 3 months of removing the sleeve regularly to clean it, the wire of one of the rods snapped and broke beyond repair...

Resposta de Kiiroo
I bought an Onyx + but I have already failed two when loading it and syncing the videos. The fact is that Samantha is the one who took care of me and I am happy about it. He always had a correct treatment and I try to help me at all times. In the end they replaced the Onyx with a different model and now everything works perfectly.
Thank you Samantha for all that you have helped me.

Resposta de Kiiroo
My Keon stopped working. The kiroo team responded quickly, identified the problem and sent a replacement.

Resposta de Kiiroo
I had an issue with one of my purchases and communicated my dissatisfaction to the appropriate department. The customer service unit worked with me to find a solution that I found acceptable. They were professional, succeeded in their quest and my experience was extremely positive.

Resposta de Kiiroo
Very nice product and a super support. Thanks for service

Resposta de Kiiroo
Product doesn’t really work. Impossible to hook up to website or test interactive feature, unless of course I subscribe and pay money. Even without interactive element the presets are blah. My fleshlight works better and is a fraction of the cost. I give it another 5-10 years before they perfect this type of device. I will be returning mine, not concerned about their return policy. Device is simply defective and doesn’t perform as advertised. Order number 64347. I’ve opened a ticket for return/refund, product is boxed up and ready to sent back. Prefer to make this a hassle free return rather than dispute with Bank of America.

Resposta de Kiiroo
It sucks u have to download an app and when u finally figure out how to connect to a site it doesn't sync well with the video and then it doesn't go all the way up my cock it's just horrible . I finally put it on manual full stroke and that didn't help ended up using my hand

Resposta de Kiiroo
I received a defective device with a bad registration code. I contacted support, got a new code and troubleshot issues. When that did not fix the problem, I sent a video showing how the device was malfunctioning as requested. After the device was verified defective, a replacement was immediately sent. Great customer service!

Resposta de Kiiroo
I order the product after reading up on the details and felt it would be a good fit for me. I received it a few days late but with the pandemic I’d let it slide if it were any good. I give 3 stars because I did receive customer service when searching for my delivery, they were generally prompt in letting me know the upsu tracking number. However, I must say the onyx+ itself isn’t very efficient. Basically I get myself ‘going’ and once inside, go soft. I’m not trying to be macho when I say I am very well endowed in both length and girth, so this was a big disappointment. I’m hoping to some how get a refund, $200 is a lot of money. I do hear they have lots of great products but this had little to no effect on me at all. Order number 64769

Resposta de Kiiroo
Product was dead within 48 hours of unboxing. Never really got it connected as advertised before it died.

Resposta de Kiiroo
I haven't received my product yet, and customer service is auto responds. Said it could take 6 days to respond. I ordered 5 days ago, shipping was supposed to be 3-5 days, and the tracking on their site still just says confirmed. Might have made a mistake going with this company.
#65184

Resposta de Kiiroo
I ordered the onyx + a week ago, I got it in today and started charging the unit, after about 15 minutes I wanted to check to see how much battery life it had and i pushed the power button and it blinked once and now won't charge at all! So i contacted support and it says it can take a week to get back too you this is really bad customer service it shouldn't take a week to respond to a customer! Also there is no troubleshooting on there website for this which I know from reading reviews it is a problem!
Just so that everyone knows I got the replacement and it let it charge for the 6 hours and it died with one minute of it being on, and no one has responded to my message about it, I am just gonna reach out to my bank and dispute the charge because this is not right!

Resposta de Kiiroo
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