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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Sama zabawa jeśli już działa, nie jest zła, ale ciągłe problemy z łącznością, app to po prostu kpina, bardzo głośne, po 2 miesiącach całkowicie uszkodzony port ubs, platik trzeszczy. Ogólnie za te pie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Sex shop

Escrito pela empresa

At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Lovense is 100% better i just got my…

Lovense is 100% better i just got my esca 2 and pearl 2 chaturbate we cant add levels lie 1-5 tokens 1 sec etc and on stripchat we can add only 1 level lovense let us add as many levels we want its was a wast of money in kiiroo

5 de junho de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Ma,

Sorry to read you are having troubles adding levels to your cam sites.

Could you please contact our support team with some more details of the problem? It is really hard to tell what you mean through this review.

We are happy to help so please do contact us here --> https://www.kiiroo.com/pages/contact-form

Kind regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

Owned both oynx+ & keon Feel Connect…

Owned both oynx+ & keon Feel Connect 3.0 APP keep disconnecting and unable to connect to interactive content, gone soft every time when trying to get it on. Annoying as s**t

3 de junho de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Kinka,

We are sorry to read that your products are disconnecting from the FeelConnect app. This usually happens if the app is not in the foreground.

Have you been in touch with our support team for assistance? They will be able to help you troubleshoot and ensure your connection is working!

https://www.kiiroo.com/pages/contact-form

Kind regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

product keeps stopping

product keeps stopping. light turns solid red then turns off

21 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hi MD,

Have you been in contact with our support team? --> https://www.kiiroo.com/pages/contact-form our support team is there to help you fix the problem :)

Kind regards,
Team Kiiroo

Avaliado com 3 de um total de 5 estrelas

They have replaced the defective unit

They have replaced the defective unit, with video proof of the problem, quickly.. Now if only there wasn't a problem

19 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Tfamo,

Thank you for your review. We are happy to read you received a replacement quickly.

Have a good day.

Kink regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

Unscrupulous thieves who will steel…

Unscrupulous thieves who will steel your money

Expensive order was placed in March this year. The goods have never been received and the company refuses to refund me for the purchase until they receive the goods back.

I cannot return goods I have never received and they refuse to provide any form of evidence that goods were ever received / left at my property. They have no stopped even replying to emails.

Shows absolutely no consideration of customers, just want to screw you out of your money and then do nothing. Just look at there feedback on Trustpilot…. Save your money and avoid being scammed. AVOID at all costs!!!

18 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Steven,

I am sorry to read that you have not received your products or a refund.

I have just followed up with our support team, and as you did not respond to their email within the specified timeframe, our ticketing system automatically closed the ticket; that being the reason why you never received a response.

Could you please open a new ticket here https://www.kiiroo.com/pages/contact-form as your order is being held at customs since the 18th of March 2021. Our logistics team have been in touch with customs and customs will send your order back to the warehouse (Customs has been waiting for a response from you since March)

From there we will be able to give you your refund.

Kind regards,
Team Kiiroo

Avaliado com 2 de um total de 5 estrelas

Bad first experience

Onyx+, bad first experience

1. Can't use with SexLikeReal Interactive on iOS (Doesn't work anymore)
2. Too big, I'm not huge, maybe 4.4cm, but pay attention anything bigger than 4.3cm is a "tight" fit.
3. Sleeve is cheap - On my first use, sleeve got a hole in it causing leak and difficult cleanup
4. Feel Connect app is a pain, attempts to pair websites require scanning the sites QR code, which doesn't work if you are browsing from your mobile device (can't photograph your own screen), or trying to get it to work in VR. You need to pair first with a second device like a laptop, and then you can hopefully use.
5. Not discrete from a volume perspective, device is loud enough to be recognizable in the next room, and sounds kind of like a breastmilk pump.

10 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hey Richard,

So sorry to read your first experience was not good! :(

If you get in touch with our support team through this form --> https://www.kiiroo.com/pages/contact-form with a picture of the damaged sleeve they will be able to help you!

We have a video showing how to connect on mobile here https://www.kiiroo.com/pages/feelconnect you dont need two screens or another phone to scan the QR code :) Our support can help you out there too!

I hope these links help, but please do get in touch! Our support team are here to help make your experience smoother.

Have a great day :)

Warm regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

The kiiroo keon do not turn on

The kiiroo keon do not turn on, after charge it for 4 hours. The red led indicator turns green after few seconds of charging. And just blink (green light).

7 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Robthief G,

I am sorry to read your Keon won't turn on. Have you contacted our support team? https://www.kiiroo.com/pages/contact-form

They are here to help you find the problem and fix it!

If you have already contacted, please could you add your order number to your review.

Thank you!

Warm regards,
Team Kiiroo

Avaliado com 2 de um total de 5 estrelas

Fragile Kiiroo Titan

When my titan worked it was great, but it did not work very often.
When I wanted to use it, I had to turn it on and off a number of times before it was detected by the app and when it was detected it often lost the signal after a few seconds.

And then there are the 3 vibrating rods on which the sleeve is set... Removing and putting the sleeve back into place is not easy as it "sticks" to the rods. You have to pull the sleeve and at the same time it pulls the rods.
The rods are quite thin at their base: they are essentialy electric wire. After 3 months of removing the sleeve regularly to clean it, the wire of one of the rods snapped and broke beyond repair...

7 de maio de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Pierre,

I am sorry to read you have had some troubles with your Titan. Have you been in touch with our support team so they can help you with troubleshooting/replacement? https://www.kiiroo.com/pages/contact-form
(All of our products have a 1 year warranty :) )

Warm regards,
Team Kiiroo

Avaliado com 5 de um total de 5 estrelas

Thanks Samantha

I bought an Onyx + but I have already failed two when loading it and syncing the videos. The fact is that Samantha is the one who took care of me and I am happy about it. He always had a correct treatment and I try to help me at all times. In the end they replaced the Onyx with a different model and now everything works perfectly.

Thank you Samantha for all that you have helped me.

26 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Andres,

It is great to read that Samantha helped you to the best of her abilities and that you are happy with the end results!

Wishing you many happy years with your Kiiroo product.

Warm regards,
Team Kiiroo

Avaliado com 5 de um total de 5 estrelas

My Keon stopped working

My Keon stopped working. The kiroo team responded quickly, identified the problem and sent a replacement.

23 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Anonymous,

Great to read that you are happy with our Support Teams communication and resolution.

Wishing you many happy years with your Kiiroo product.

Kind regards,
Team Kiiroo

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I had an issue with one of my purchases and communicated my dissatisfaction to the appropriate department. The customer service unit worked with me to find a solution that I found acceptable. They were professional, succeeded in their quest and my experience was extremely positive.

20 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hey Gabriel :)

Happy to hear that our support team helped find a solution to your problem!

We hope you have a great day!

Warm regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

Product doesn’t really work

Product doesn’t really work. Impossible to hook up to website or test interactive feature, unless of course I subscribe and pay money. Even without interactive element the presets are blah. My fleshlight works better and is a fraction of the cost. I give it another 5-10 years before they perfect this type of device. I will be returning mine, not concerned about their return policy. Device is simply defective and doesn’t perform as advertised. Order number 64347. I’ve opened a ticket for return/refund, product is boxed up and ready to sent back. Prefer to make this a hassle free return rather than dispute with Bank of America.

4 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Jonathan,

Sorry to read that you have not had a pleasant experience with your order.

Thanks for leaving your order number; our support team has responded to you by email.

Kind regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

It sucks u have to download an app and…

It sucks u have to download an app and when u finally figure out how to connect to a site it doesn't sync well with the video and then it doesn't go all the way up my cock it's just horrible . I finally put it on manual full stroke and that didn't help ended up using my hand

2 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hey Jesse,

Sorry to hear you have had some troubles with watching content.

Could you please add your order number to your review so that our support team can follow up on the problem you are having.

Kind regards,
Team Kiiroo

Avaliado com 5 de um total de 5 estrelas

Great Job

I received a defective device with a bad registration code. I contacted support, got a new code and troubleshot issues. When that did not fix the problem, I sent a video showing how the device was malfunctioning as requested. After the device was verified defective, a replacement was immediately sent. Great customer service!

2 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hey Master P!

Thanks for the great review!

We hope you are happy with your new product :)

Have a great Easter weekend!

Warm regards,
Team Kiiroo

Avaliado com 3 de um total de 5 estrelas

I order the product after reading up on…

I order the product after reading up on the details and felt it would be a good fit for me. I received it a few days late but with the pandemic I’d let it slide if it were any good. I give 3 stars because I did receive customer service when searching for my delivery, they were generally prompt in letting me know the upsu tracking number. However, I must say the onyx+ itself isn’t very efficient. Basically I get myself ‘going’ and once inside, go soft. I’m not trying to be macho when I say I am very well endowed in both length and girth, so this was a big disappointment. I’m hoping to some how get a refund, $200 is a lot of money. I do hear they have lots of great products but this had little to no effect on me at all. Order number 64769

1 de abril de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear PJ,

Thank you for your review.

I am sorry to read that you haven't had a great time with your Onyx+.

Could you please add your order number to your review so that our support team can follow up with you?

Kind regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

Product was dead within 48 hours of…

Product was dead within 48 hours of unboxing. Never really got it connected as advertised before it died.

31 de março de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Nick,

I am sorry to read your product is not working.

Could you please add your order number to your review above so that our support team knows what product you are referring to? Then they can help you fix the problem.

kind regards,
Team Kiiroo

Avaliado com 2 de um total de 5 estrelas

I haven't received my product yet. No Tracking.

I haven't received my product yet, and customer service is auto responds. Said it could take 6 days to respond. I ordered 5 days ago, shipping was supposed to be 3-5 days, and the tracking on their site still just says confirmed. Might have made a mistake going with this company.
#65184

24 de março de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Hi Scott,

Sorry to hear you have not received your product yet.

Can you please add your order number to your review so I can follow up for you in the morning!

Kind regards,
Team Kiiroo

Avaliado com 1 de um total de 5 estrelas

I ordered the onyx + a week ago, got another one and still doesn't work!

I ordered the onyx + a week ago, I got it in today and started charging the unit, after about 15 minutes I wanted to check to see how much battery life it had and i pushed the power button and it blinked once and now won't charge at all! So i contacted support and it says it can take a week to get back too you this is really bad customer service it shouldn't take a week to respond to a customer! Also there is no troubleshooting on there website for this which I know from reading reviews it is a problem!

Just so that everyone knows I got the replacement and it let it charge for the 6 hours and it died with one minute of it being on, and no one has responded to my message about it, I am just gonna reach out to my bank and dispute the charge because this is not right!

15 de março de 2021
Avaliação não solicitada
logotipo da Kiiroo

Resposta de Kiiroo

Dear Michael,

Sorry to read you have had a problem with your new product. I just followed up with our support team and they already responded to you by email this morning and already sent you a replacement a few hours ago.

Please note that the first charge of Onyx+ is between 4-6 hours as specified in the manual in order to ensure a long-lasting battery life.

Have a great day!

Kind regards,
Team Kiiroo

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