Customer service was great when I had issues getting something added at checkout with an offer to add a product. They made it right. Order was received in a timely matter.
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Have always been satisfied with orders, but this last order was late and did not even include my 3 bags of treats that I had requested and ordered previously. I had to order a 3 lb bag unsure when yo... Ver mais
We love the brand so much. You can tell a premium quality. The grooming kit bag is amazing, it has a lot of pockets inside. And very stylish the coconut balm for his nose and paw has a nice smell and... Ver mais
A empresa respondeu
This company rocks! The service is awesome and amazing! The shipping very fast! Keep up the awesome job!Customer service should be everyone first priority in this day and time! I love getting 45% off... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Kika Usa
Escrito pela empresa
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Informações de contato
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, Estados Unidos
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4,4
Excelente
498 avaliações
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Respondeu a 100% das avaliações negativas
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My Bichon Frise Loves the Salmon
My bichon frise has eaten this food his entire life - specifically the Salmon small kibble in the 22 lb. size. It does a good job reducing brown discoloration under his eyes and he tolerates the food very well. I found out about this food from my dog breeder - my dog is one of the grandchildren of Misoko of Tauro Kennels. Only problem with this food is it's currently sold out and we need it. Now. Hope this isn't a recurring problem.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Kika Usa
Nancy,
Thank you for your feedback. We’re very sorry for the inconvenience! This is not a regular issue - usually, we have all products in stock. The Salmon Small Kibble in the 22 lb. size should be back in stock within a week or two.
We truly appreciate your patience and your continued trust in our food for your Bichon.
Warmly,
Superiorcare.pet team
Fast shipment
Fast shipment
Sadly shipping cost is very high and would be an important consideration for future purchases
28 de agosto de 2025
Resposta da Kika Usa
Esther,
Thank you for your feedback! We’re glad to hear your order arrived quickly.
We understand your concern about shipping costs, and we’d like to mention that we offer free shipping on all orders over $70, which can help make future purchases more convenient.
Warmly,
Superiorcare.pet team
My Simba is a happy dog
Yes Mi simba ,is my dog name love very much, his tears stop no more tears,and now hw looks great.
12 de agosto de 2025
Resposta da Kika Usa
Clara,
Thank you for sharing this wonderful feedback! We’re so happy to hear that Simba’s tear staining has stopped and that he’s looking great.
Warmly,
Superiorcare.pet team
I want to cancel my subscription to one…
I want to cancel my subscription to one time only, and you make it very difficult to do this.
12 de agosto de 2025
Resposta da Kika Usa
Mary,
We’re sorry for the difficulty you experienced in trying to cancel your subscription. Please know that you can always reach out to our customer support team for assistance whenever needed.
Your subscription has now been canceled, and we appreciate your feedback as we work to make the process easier.
Warmly,
Superiorcare.pet team
Good product/ Poor customer service
I really like the dog food made for white dogs. But customer service to change an order has been none existent.
7 de agosto de 2025
Resposta da Kika Usa
Michele,
We’re very sorry for the trouble you experienced with changing your order. A representative has already reached out to you to resolve the situation, and we appreciate your patience as we worked to make things right.
Thank you for your kind words about the food - we’re glad your dog is enjoying it.
Warmly,
Superiorcare.pet team
Superior Care Cat Food Dark Cats Formula
Fast shipping. Carefully packaged. Great product sizes.
7 de agosto de 2025
Resposta da Kika Usa
Victoria,
Thank you for your feedback! We’re glad to hear you’re happy with the fast shipping, careful packaging, and product sizes of the Superior Care Cat Food Dark Cats Formula.
Warmly,
Superiorcare.pet team
I want to unsuccessful with your …We had a experience with the product
I want to unsuccessful with your product. So I am trying to tell you I don't want anymore product because my little Ace can't chew it at all.
25 de julho de 2025
Resposta da Kika Usa
Loretta,
We’re sorry to hear that Ace wasn’t able to enjoy the product. The situation has already been handled - your subscription has been canceled and a return label has been provided.
Thank you for giving our products a try, and we wish Ace all the best.
Warmly,
Superiorcare.pet team
Excellent product quality and prompt…
Excellent product quality and prompt delivery for our new fur baby! She's a gold Yorkie and very light in color, which is why we chose the Junior White Dog. We are new to this company/product (which was recommended by our breeder) but it won't be our last purchase.
12 de agosto de 2025
Resposta da Kika Usa
Linda,
Thank you for sharing your experience! We’re thrilled to hear your new fur baby is enjoying the Junior White Dog food and that you’re happy with the product quality and delivery. We look forward to serving you and your pup again!
Warmly,
Superiorcare.pet team
Ordered on 8/11
Ordered on 8/11. Still don’t have my order. It didn’t even ship until 4 days after I placed it.
12 de agosto de 2025
Resposta da Kika Usa
Amanda,
We’re sorry for the delay and any inconvenience this caused. Your order was delivered on August 20th, and we truly appreciate your patience. We’ll do our best to ensure this doesn’t happen again in the future.
Warmly,
Superiorcare.pet team
I received the wrong product and I am…
I received the wrong product and I am waiting to see how this will be handled? I sent photos of product received.
11 de agosto de 2025
Resposta da Kika Usa
Cynthia,
We’re happy to let you know that your case has been resolved and that you have received the correct dog food. Our food is specifically formulated for white and light-colored coats, and it is the same high-quality product throughout.
Thank you for your patience, and we’re glad everything has been sorted!
Warmly,
Superiorcare.pet team
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration.
When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake.
The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock.
As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.
29 de julho de 2025
Resposta da Kika Usa
Ramin,
We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase.
We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible.
Warmly,
Superiorcare.pet team
Delivery easy and alerted every step of the trip to our front door.
Easy...good food our cotons love. Package well too
8 de agosto de 2025
Resposta da Kika Usa
Maureen,
Thank you for your feedback! We’re so glad to hear your Cotons love the food and that your order arrived well-packaged.
Warmly,
Superiorcare.pet team
We ordered easily and delivery was
We ordered easily and delivery was within a 5-7 day period.
7 de agosto de 2025
Resposta da Kika Usa
Coleen,
Thank you for sharing your experience! We’re glad to hear the ordering process was easy and that your delivery arrived within the expected timeframe.
Warmly,
Superiorcare.pet team
Very satisfied with my Happy Pup
My dog loves the food and treats and her tear stains have improved.
7 de agosto de 2025
Resposta da Kika Usa
Jill,
Thank you for your feedback! We’re so happy to hear your dog is enjoying the food and treats, and that you’ve noticed an improvement in her tear stains.
Warmly,
Superiorcare.pet team
Great dog food
26 de julho de 2025
Resposta da Kika Usa
Lori,
Thank you for your feedback! We’re glad to hear you’re happy with the dog food.
Warmly,
Superiorcare.pet team
Absolutely love Superior Care Pet
Absolutely love Superior Care Pet! They always ship right away, have everything packaged amazingly and their customer service is top tier!
24 de julho de 2025
Resposta da Kika Usa
Kit,
Thank you for your wonderful feedback! We’re so glad to hear you’re happy with our fast shipping, careful packaging, and customer service. Your support means a lot to us!
Warmly,
Superiorcare.pet team
Great service great product!
1 de agosto de 2025
Resposta da Kika Usa
Debra,
Thank you for your feedback! We’re thrilled to hear you’re happy with both our service and products.
Warmly,
Superiorcare.pet team
All this other food that she was not…
All this other food that she was not able to eat due to allergies got wasted. That’s money wasted too. Company only replaced one bag to a different one and never refunded the rest nor for the treats either that they send you that are practically stale and hard as a rock. How in the world is a 3 pound 15 oz dog supposed to eat that without breaking her teeth? They put a two-three-year expiration date on them. Don’t buy them you’ll be disappointed. They don’t have fresh dates on their food either. They make their food two and three years before they distributed it to you . The food is old two and three years previously made, and then shipped to people. They even sell food made out of bugs in it. I tried three different types of food and all three of them. She was allergic to and most ofher hair fell out and I had to take her to the vet and also pay $65. to get her a haircut because all she would do was knot up, even though it’s still brushed out twice a day and her hair were just come out by the clumps, no matter what you used to brush or comb her out with. It was so awful. It wasn’t even funny. She lost the pigmentation around her eyes from black to pink and all her skin was showing what hair she had left; and here she was purchased to be a show dog. Just take liquid children’s Benadryl along with a skin treatment that’s not cheap. This place can honestly care less. If they did care, they would’ve refunded everything that was paid for that she was not able to eat. Then they try shipping me more bags that were canceled and made me have to waste my time and gas to go to the UPS store and have it dropped off to send back to them. I sent them the receipt of proof that it was dropped off and I still have not gotten the refund on my credit card. It shows how much they believe you. They don’t!
19 de julho de 2025
Resposta da Kika Usa
Layla,
We’re so sorry to hear about the difficulties with your dog’s allergies. Food sensitivities can be frustrating, and unfortunately, sometimes dogs can be allergic to a variety of ingredients. It’s often best to have an allergy test done and consult with your veterinarian to determine the most suitable diet and care for your dog’s specific needs.
We hope you’re able to find a solution that keeps your pup happy and healthy.
Warmly,
Superiorcare.pet team
Resposta da Kika Usa
Denise,
Thank you for your kind words! We’re so glad to hear you’re loving the food.
Warmly,
Superiorcare.pet team
The food is wonderful
The food is wonderful. My dogs are beautiful. I love the customer appreciation gifts with my orders. Grooming products and treats are great.
30 de julho de 2025
Resposta da Kika Usa
Carrie,
Thank you for your wonderful feedback! We’re so happy to hear your dogs are thriving on the food and that you’re enjoying the grooming products, treats, and appreciation gifts. Your support truly means a lot to us!
Warmly,
Superiorcare.pet team
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