Kinghams Avaliações 2

Outstanding experience from this specialist sales / service dealer…. They looked after me and my old Range Rover L322 very well indeed. Personalised service from the first interaction from the whole team.
Thank you, will be back.
Highly recommended.

Worst experience ever! customer service of the service department is non-existent. Brought my Range Rover to them on 5th December for a dashboard warning, 4 months later the vehicle is still with them with no resolution in sight. I've called almost weekly just for a status update/call back and have not been called back in over 2 months. Even after escalation to the owner the issue was not resolved with urgency and it feels like I have been sidelined and ignored. This is not good customer service at all. At one point I was even told the issue was fixed and I can pick up the car but my Range Rover app confirmed this was not true so I called them back and told them the issue was still there (which they later confirmed). I can remotely see via the app the vehicle has not been worked on for weeks. Even after agreeing with the owner on certain dates to receive a call back nobody calls back even out of curtosy to apologise for the lack of progress and provide some sort of timeline for expected resolution. When I call I'm given excuses of people being out of office for various reasons and no update on my vehicle. I have been more than patient and fair with them but 4 months without a fix is ridiculous and 2 months without a callback is not good customer service at all, very disappointing!