KIPFERL Avaliações 

136
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Appel strudel was delicious and the gluten free cake I ordered was moist, fruity and enjoyed by everybody. Delivery was on time and the order packed carefully.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a vegan sachertorte for my bf birthday. The cake is very nice, and flavour well balanced. Also, I had a great experience with the customer service. Initially I had ordered the non vegan sac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lovely moist sponge and apricot jam covered in a thick layer of yummy chocolate. For anyone looking for a quality chocolate experience I highly recommend this Austrian specialty. The best Sacher T... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a find; I’m really impressed with this shopping experience. I had a couple of questions which were quickly answered and Helmut was friendly and helpful. I’ve bought a selection of jams, mustard... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bolos
  2. Restaurante Austríaco
  3. Loja de vinhos

Escrito pela empresa

Austrian Cakes, Wines and Delicatessen - delivered U.K. wide. Celebrating Austrian hospitality since 2003. Through our website www.Kipferl.co.uk we offer a wide range of authentic, hand made Austrian Cakes, the widest range of fine Austrian Wine, and lot of unique Austrian Delicatessen like Mozartkugeln, Mannerschnitten and Almdudler.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(136)

36 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Kipferl are really good to deal with

Kipferl are really good to deal with. Great products and great customer service.

22 de janeiro de 2025
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Nigel, vielen Dank for the 5 stars and the kind words, I am delighted you enjoyed our products and we could be of service.
Bis bald
Hubert

Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Excellent communication, a little issue was cleared up straight away for me. Lovely and very trustworthy company, highly recommended

9 de dezembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Suzanne, thank you so much for taking the time and write a review, we are always trying our best to make sure our customers are happy and enjoy our products.
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

The cake I ordered for my grown…

The cake I ordered for my grown daughter's birthday arrived on time and well packaged. It was beautifully decorated and was absolutely delicious. Everyone loved it. Thank you for a shopping delight Kipferl.

23 de janeiro de 2025
Avaliação não solicitada
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Resposta da KIPFERL

Linda, thank you for the 5 stars and I am super happy your daugher's birthday cake arrived on time and was well received.
We hope to be able to bake for you again in the future !
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

Outstanding Service and Yummy Treats!

I have ordered twice from Kipferl and I am happy to report that their cupcakes are absolutely lovely and the service I have received is nothing short of outstanding! I had mine delivered all the way to the bottom of Cornwall. Filled with flavour, their bakes are perfect for any occasion! Thank you!

15 de janeiro de 2025
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Vielen Dank Christopher, I am so happy you enjoyed our cupcakes and that they arrived well in Cornwall !
All the best
Hubert

Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible. Absolutely terrible and I’m never coming back to this place. The waitress was awful in insisting that the table was needed back within an hour. She was pushy and horrible about it. It totally spoiled a very special ocasión. Your policies are not made clear on your website and your staff is awful. Never coming back here and would never recommend this place to anyone. The cake was terrible as well. Zero stars."

12 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The order never arrived

The order never arrived. DHL advised that delivery would be done, and then disappeared off the face of the earth.
The company was receptive and apologised, and promised to re-bake order and send to me the next week.
That never happened. When I asked when order would arrive,I was told that they had done other orders and would do mine the following week.
After 2 weeks, I cancelled.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thx for taking the time to write a Trustpilot review Jenne, unfortunately in rare cases DHL lets us down and the orders don't arrive. Because this happened in the most busy time of the year unfortunately I wasn't able to immediately send you the cupcakes you ordered, and when I managed to find a slot you did not want them anymore. Hence we fully refunded you, and we are sorry for this. Regards, Hubert

Avaliado com 5 de um total de 5 estrelas

A truly triumphant torte!

This was an experience rescued in the end by the skill of the good artisans at KIPFERL.
I ordered the largest Sachertorte on 28/11/24. It was prepared and then made available for collection on 04/12/24 by the courier for delivery overseas within the British Isles on 06/12/24. What I forgot to allow for was Black Friday & Cyber Monday, but it might have worked were it not for the dramatic appearance of Storm Darragh.
The cake was delivered eventually in the late afternoon of 09/12/24. “Will it be ok to eat now?” asked the driver. He/we needn’t have worried. It’s the biggest, bestest, moistest, thickest chocolate covered Sacher ever! You know the theory that a lot of cooked dishes taste better after the day they’re cooked - well, it can also apply to cake baking. The Sachertorte ordered from Sacher or Demel in Vienna are often quite dry. The KIPFERL version does not need ‘schlagobers’ to slide it down. It is in perfect balance. It’s actually brilliant with a light whisky although you’re welcome to try it with an Eiswein or a Tokaji. Oh, I nearly forgot - blame the sugar rush - it arrived in near perfect condition.

9 de dezembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thank you so much Mr. Ross for the kind reviews and I am glad everything went well at the end. We hope we can bake another Torte for you soon again ! Best, Hubert

Avaliado com 5 de um total de 5 estrelas

Delicious sachertorte

Delicious sachertorte, beautifully hand decorated fir a birthday

4 de dezembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thank you so much for the 5 stars, our Sacher Celebration Cake is one of our most popular items and I a really glad you enjoyed it.
All the best
Hubert

Avaliado com 5 de um total de 5 estrelas

Homemade traditional taste

The cakes I ordered were made with quality ingredients; you can taste the quality. They were delivered promptly and well packed. Will be ordering regularly, there are many items yet to try.

13 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Angeliki, so good to hear you enjoy our cakes. We put a lot of love and effort into making them and it is a pleasure to hear when people are happy with them.
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

Purchased quite a few cakes from…

Purchased quite a few cakes from Kipferl, they are absolutely delicious and amazing flavours from Austria. Brings back wonderful memories of my visits to Austria.

17 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thank you very much Jackie for taking the time to leave a review, this is exactly what we aim for. We hope to be able to be at your service again soon.
Best, Hubert

Avaliado com 5 de um total de 5 estrelas

Wonderful wedding favours

The Kipferl team designed some beautiful Lebkuchen wedding favours for our recent wedding. They were beautifully iced with the date of our wedding and our names. All the guests were thrilled. We would highly recommend his restaurant and cake making skills.

2 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Ceci, it was a pleasure to be part of your wedding, thank you very much for your order and for taking the time to leave a review here.
Best, Hubert

Avaliado com 5 de um total de 5 estrelas

Spectacular cakes for wedding

Hubert and Kipferl made us a variety of cakes for our wedding which went down a treat! We and our guests loved the quality and the selection - Esterhazy was a particular favourite as was the Apple Strudel. Communicating about the order was easy and the delivery happened just as expected. We were so happy with the choice to use them and will do so for many occasions to come - Vielen Dank Kipferl!

2 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Jessica, I am so glad we were able to be part of your wedding, and that the cakes were enjoyed. All the best and hope to be able to serve you again soon.
Best Hubert

Avaliado com 5 de um total de 5 estrelas

I love everything about Kipferl

I love everything about Kipferl. Eating in the restaurant is a joy - all of my favourite Viennese food, wine and treats. The staff are so friendly and helpful. I order wine and cakes to be delivered to family outside London and everything always goes smoothly. Thank you Kipferl - I am grateful for you and look forward to visiting again next week!

7 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Lottie, thank you so much for the kind words and the 5 stars. We try our best and when we get feedback like yours it makes us extra happy.
Hope to see you soon again
Hubert

Avaliado com 5 de um total de 5 estrelas

KIPFERL understands customer service

KIPFERL understands customer service. I rang to put in my order as I wanted to enquire about the possibility of a few changes to suit our event. No problem at all. We were so impressed with the packaging of the cakes, they arrived in perfect condition. The cakes were outstanding, obviously made with the best ingredients. We will be ordering more.

1 de novembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Sharon, thank you so much for the review, whenever we can accommodate customers requests we try our best to make it happen. Glad you enjoyed the cakes and we hope to be able to send you more soon.
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

Ordered the chestnut cake for my…

Ordered the chestnut cake for my colleague. It was delicious! Not too sweet and good balance of flavours.

24 de outubro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Saad, thank you very much for taking the time and leave a review. Our cakes tend to be less sugary and sweet than many other cakes served in the U.K., which means that the other flavours from high quality ingredients we use are more prominent. Really glad you liked the Maronitorte and we hope to be able to bake for you again soon.
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

Highly recommended

The cakes were delicious, the customers service was great (I just had a couple of enquiries about delivery) and the home delivery service is fantastic and great value. Highly recommend!

11 de outubro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Andrew, thx a lot for your review, whenever we can help we try our best, glad you enjoyed our cakes
Best
Hubert

Avaliado com 4 de um total de 5 estrelas

nice vegan Sachertorte

The cake was enjoyed by all my friends (perhaps it could have been a bit more moist?)-delivery was good.
Would like to see more vegan items for sale.

15 de outubro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Hello Hella, making cakes without egg is a real challenge, but we will continue to work on widening our range of vegan cakes, thank you for taking the time and leaving a review.
Best
Hubert

Avaliado com 5 de um total de 5 estrelas

I recently tried Kipferl Marble Cake…

I recently tried Kipferl Marble Cake and I must say, it was absolutely delicious! This cake is hands down the best in London. The marble cake’s flavor was rich, and the texture was perfectly moist.

Not only was the cake amazing, but I also appreciated that Kipferl uses recyclable packaging for delivery. It's great to see a company that cares about the environment as much as they do about their delicious treats.

Overall, I highly recommend Kipferl Marble Cake for anyone looking for a tasty and environmentally conscious dessert option. You won't be disappointed!

25 de setembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thank you so much for this lovely review and the 5 stars, I am really happy you enjoyed our Gugelhupf! We hope to be able to bake for you again soon
All the best
Hubert

Avaliado com 5 de um total de 5 estrelas

GREAT Sachertorte

GREAT Sachertorte. We always treat ourselves to Kipferl for a special occasion and it never disappoints!

25 de setembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Thank you so much for the feedback, and glad you like our Sachertorte.
All the best
Hubert

Avaliado com 5 de um total de 5 estrelas

Personalised cakes

I have now ordered my second Sachertorte as I wanted a personalised cake. Each time this arrived promptly on the date I had indicated and each time the cake has been superb. I have had many comments on how nice they are and will now use Kipferl as my go to place for ordering personalised cakes.

20 de setembro de 2024
Avaliação não solicitada
logotipo da KIPFERL

Resposta da KIPFERL

Catherine, thank you so much for the review, our celebration cakes are very popular and I am glad that you and your friends liked them.
Best
Hubert

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