⭐☆☆☆☆ (1 Star)
⭐☆☆☆☆ (1 Star)
Absolutely terrible customer service.
My passkey stopped working, and for more than two days I have been unable to access the gym. My membership is fully paid, yet no one has contacted me or taken any action to fix the problem. I have sent messages, reported the issue, and have been completely ignored.
Because of their negligence, I have missed several training sessions, which has affected my fitness routine. This is especially disappointing considering I have been a loyal member for almost four years. I expected far better treatment from a company that claims to value its members.
The lack of communication, professionalism, and respect for paying customers is unacceptable. If you cannot provide basic customer support when members need help, you should not be charging people for a service they cannot use.
If this issue is not resolved immediately, I expect a full refund for the month I paid for and the cancellation of my membership.
Based on my experience, I cannot recommend this gym. Think twice before joining if you expect reliable customer service.