KissLove Hair Avaliações 

119
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Kisslove hair is absolutely amazing. Their products are phenomenal. The construction and quality of the wigs are absolutely amazing very well thought out. They have great customer service.. I love th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Service is amazing ! Communication is top tier, responds immediately. I would 100% recommend kisslove hair to everyone. Wigs are true to size, length, and color. If you’re thinking about shopping, ple... Ver mais

Avaliado com 1 de um total de 5 estrelas

I wouldn’t recommend this company. From the moment I pressed ‘confirm & pay’ I experienced issues. I couldn’t find my order on the website to track it. I had to reach out to customer service to find m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a terrific experience purchasing from KissLove. The shipping was quick. My hair came pre-curled, with rollers in it. The hair color is as pictured. Overall, the quality is up to my standards. Th... Ver mais

Detalhes da empresa

  1. Loja de perucas

Escrito pela empresa

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

119 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 41% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(119)

31 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

I wouldn’t recommend this company

I wouldn’t recommend this company. From the moment I pressed ‘confirm & pay’ I experienced issues. I couldn’t find my order on the website to track it. I had to reach out to customer service to find my order. Delivery took about 2 weeks to arrive. Then I opened the package and the product was not what I was hoping, so I immediately put it back in the package and tried to request a return. I still couldn’t find my order on the website, so I reached out to customer service. I asked them for a return to which they said I could receive $20 (I paid $137) and keep the wig. I told them I wasn’t going to use it and wanted to return it and receive a FULL refund. To that they offered an exchange. So, I picked a different wig and sent it to them. They responded to let me know there was a $13 difference. BUT they said if I leave a 5 star review they would not charge me the difference. That is blackmail! I don’t recommend this business at all.

22 de agosto de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hi there
We sincerely apologize for the misunderstanding and frustration caused. The partial refund and exchange were offered only as alternative solutions and were not intended to prevent you from returning the item.
If you do not wish to proceed with an exchange, you may return the wig for a refund in accordance with our return policy. Please contact us at server@kisslovehair.com, and our customer care team will provide the return instructions and assist you further. No review is required for us to resolve your concern.
Sincerely,
KissLove Hair Customer Care Team

Avaliado com 5 de um total de 5 estrelas

100% Approved

Kisslove hair is absolutely amazing. Their products are phenomenal. The construction and quality of the wigs are absolutely amazing very well thought out. They have great customer service.. I love the fact that they pay attention to detail. They have a new customer for life.

23 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a very positive experience with returning/exchanges

I had a very positive experience with Kisslove Wigs. I was initially skeptical about ordering a wig online because you never really know what you’re going to receive, but their customer service made the entire return process easy, pleasant, and stress-free. They communicated well and made everything very painless. I truly appreciate how they handled my concerns and would definitely recommend Kisslove Wigs to others.

20 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cynthia was extremely helpful and…

Cynthia was extremely helpful and responsive with my order. She took the time to address my concerns about the delivery timeline and helped expedite the customization process. I really appreciate how quickly she communicated with me. So far, I’m very happy with the customer service and I’m looking forward to receiving my hair!

19 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have been ordering wigs over the past 1 /1/2 years

Have been ordering wigs over the past year! Never disappointed! You can send an email if you have concerns and get responses quite quickly! Customer service 5 star!!! Definitely purchase from this company you will not be disappointed!

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service is amazing

Service is amazing ! Communication is top tier, responds immediately. I would 100% recommend kisslove hair to everyone. Wigs are true to size, length, and color. If you’re thinking about shopping, please do !!

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never again

The wig was supposed to be 26 inches and is closer to 22 or 24 inches . I own multiple 26 inch wigs and they were longer . The highlights were sloppy .
The shipping was fast and I was really excited for the 360 lace . But overall will never buy from them ever again . Once I get my refund- never again.

1 de agosto de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hi, thank you for sharing your feedback. We’re sorry to hear that your experience with the 26-inch wig did not meet your expectations.

We understand how disappointing it can be when the length or highlights are different from what you expected, especially when you were excited about the 360 lace design. Our wigs are measured when the hair is stretched straight, and the final appearance may vary depending on the texture and styling. However, we always want our customers to feel satisfied with their purchase.

We’d truly appreciate the opportunity to look into your order and help resolve the issue. Unfortunately, we’re unable to locate your purchase based on this review alone. Could you please contact us at server@kisslovehair.com with your order number or the email address used for the purchase? Our team will be happy to assist you further.

Thank you again for your feedback. We value your comments and will continue working to improve our products and customer experience.

Avaliado com 5 de um total de 5 estrelas

A KissLove Fan

I had a terrific experience purchasing from KissLove. The shipping was quick. My hair came pre-curled, with rollers in it. The hair color is as pictured. Overall, the quality is up to my standards. This is my second purchase, and I will continue to be a repeat consumer!

27 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

La empresa ha contestado a todas mis…

La empresa ha contestado a todas mis dudas por whatsapp y siempre en menos de 24h. He devuelto una peluca que no me gustaba el color y me facilitaron todo sin poner ninguna pega. Recomiendo 100% KissLove Hair. Es la segunda vez que compro con ellos y sus pelucas son de buena calidad.

12 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

RED AND ITCHY SCALP.

To Hume it may concern i perches 5 packs of number 27 from luxyl beauty supply Stockton 963 west march ln.(VIVATRESS pre-stretched HYPOALLERGENIC) for some unknown reason my scalp is itchy and red. I like the color but its a lie about HYPOALLERGENIC i used this same hair and brand for 7 years.

18 de maio de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hello there
Thank you for bringing this to our attention, and we are deeply concerned to hear about your scalp irritation. First and foremost, VIVATRESS products strictly adhere to premium hypoallergenic standards, which is exactly why you have safely and happily used our hair for 7 consecutive years.

After checking our system, we noticed you purchased these 5 packs from a local physical retail store (Luxyl Beauty Supply in Stockton) rather than our official online store, which explains why we couldn’t find your direct order info. Since our formula has never changed, we highly suspect that this specific store may have either received a batch of counterfeit (fake) products or their warehouse storage conditions caused environmental contamination (like dust mites or dampness) to the packaging, leading to your allergy.

We want to investigate this deeply to protect loyal customers like you. Please contact our dedicated support team directly at service@kisslovehair.co with photos of the hair packaging/barcodes and the store receipt. We are fully committed to helping you look into this store and ensuring you are taken care of!

Best regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Finally Found My Go-To Wig Company

Amazing experience from start to finish! Their customer service is truly top tier. They work with you to make sure you’re happy. The quality of the hair is also beautiful and exceeded my expectations. It’s rare to find a company that genuinely cares about its customers the way they do. They’ve definitely gained a lifetime customer in me!

18 de maio de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hello there,
Thank you so much for your kind words and support! We’re truly happy to hear that you had an amazing experience with both our customer service and hair quality. Our team always strives to make sure every customer feels valued and satisfied, so your feedback means a lot to us.
We’re honored to have gained your trust and can’t wait to serve you again in the future. Thank you for being part of the Ashimary family! ❤️

Avaliado com 5 de um total de 5 estrelas

Great customer service 10/10 the…

Great customer service 10/10 the quality of ur product are top tier 10/10 100% recommendation kids love hair

17 de maio de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hi there,
Thank you so much for your amazing review! We’re thrilled to hear that you and your kids love the hair and that our customer service met your expectations. Your support means a lot to us, and we look forward to serving you again in the future!
Best regards,
Kisslove Hair Team

Avaliado com 5 de um total de 5 estrelas

I mistakenly ordered incorrect wig.

I mistakenly ordered incorrect wig.
After receiving it, I contacted the kisslove hair customer service & wowwww they were very helpful & gave options & I decided to go with an exchange to the correct hair.
Wowwww, they sent me the new hair.
It was really fast! I was extremely impressed by their customer service they kept in the loop in every stage until I received my hair.
Am so happy & highly recommend big time.
Am indeed a very happy customer.
Keep up the great job 👏

5 de maio de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

HI there
Thank you so much for your kind words and support! 💕

We’re truly happy to hear that our customer service team was able to help you exchange for the correct wig smoothly. Providing quick support and keeping our customers updated throughout the process is always our goal.

Thank you again for your trust and recommendation. We’re so glad you’re happy with your new hair! Enjoy your beautiful wig, and we look forward to serving you again in the future. 💖

Avaliado com 5 de um total de 5 estrelas

I had a great experience with KissLove…

I had a great experience with KissLove Hair! The quality of the hair is truly top-notch—definitely the best wig company I’ve ever done business with.

I ordered a 300% density wig, and it was exactly as advertised—full, thick, and beautifully made. The hair is soft, high-quality, and exceeded my expectations.

If you’re looking for a reliable company that delivers what they promise, I highly recommend KissLove Hair. I will definitely be a returning customer!

25 de abril de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

HI there
Thank you so much for your amazing feedback and support! 💕

We’re truly delighted to hear that you loved your 300% density wig and that it exceeded your expectations. Providing full, high-quality, and beautifully made wigs is always our goal, so your kind words mean a lot to us.

Thank you for trusting KissLove Hair and for recommending us to others. We’re honored to be your favorite wig company, and we can’t wait to serve you again in the future! ✨

Avaliado com 2 de um total de 5 estrelas

Average

Wig is very thin even though supposed to be 180% so the length is missing about 2 inches if you consider the length cutting short at the ends of the unit are basically nothing but strays

Kiss love I most definitely do have an order. The order number is KS36960. The wig is thin. After further getting into it and trying to make it work, it does not even lay properly. Waste of money at this point. I have ordered several human hair wigs from online and this one was not up to standard at all.
I will say the hairline is nice. Texture is accurate.

9 de abril de 2026
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

Hello there ,
Thank you for your feedback.
We’re sorry to hear about your experience. However, we were unable to locate your order based on the information provided in this review, so we are currently unable to verify the details of your purchase.

Regarding your concerns about density and length, please note that slight variations in appearance (such as ends looking thinner) can occur depending on styling, layering, and measurement methods. That said, we would be more than happy to check this for you and provide a proper solution.

Could you please contact us at server@kisslovehair.com with your order number or more details? Our team will investigate this thoroughly and assist you as soon as possible.

We look forward to resolving this for you.

Best regards,
Kiss Love Hair

Avaliado com 1 de um total de 5 estrelas

Bad hair

well the ordering was easy and the wig came quick but I ordered a 18inch kinky with natural hairline. I go like a 14inch. to quality was really bad. lets talk about the return process. It says to chat about your issue. its not a chat, they want you to put in your issue and then say o no one is here at this time. we will respond later. then it is not a chat. you just wanted me to sent a text and wait 48 hours for a response. I want what I paid for and not have to jump through hoops to get a response on how to return

16 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware of scammers

I don’t know who are doing these reviews, but it is clearly a lie. There is another page that most customer said that they have been waiting for weeks to receive their unit. I was told that the service would be quick and easy. It has been everything but!! please just give me my money.

8 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The hair

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the time and always tell people if they want quality hair, go to Kisslove

29 de dezembro de 2025
Avaliação não solicitada
logotipo da KissLove Hair

Resposta da KissLove Hair

We're pleased to know that your experience with us was a good one! Thank you for choosing Kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

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