Simple to use website. Signed up for a discount only to be advised items in my cart weren't eligible for discount without any explanation why.
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Veja o que dizem as avaliações
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Ver mais
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Ver mais
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Informações de contato
Darenth Road, N16, London, Reino Unido
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Muito Bom
226 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Used twice all been delivered and good…
Used twice all been delivered and good quality
7 de junho de 2023
Excellent customer service
Product was faulty
But customer service is great
So I have amended my initial review!
5 de junho de 2023
Quick and Efficient Service and…
Quick and Efficient Service and delivery - would recommend.
31 de maio de 2023
Avaliação não solicitada
Resposta da Kitchway
Hi Jayne,
Thanks very much for taking the time to leave us a review, it's greatly appreciated! and was a pleasure to work with you so far.
I look forward to serving you again.
Abraham & Team
I bought things too big by mistakes and…
I bought things too big by mistakes and they very helpful and quick to adjust
Thank you
8 de maio de 2023
never arrived, cant contact the company
The product never arrived and I cant get in touch with the company
2 de maio de 2023
Resposta da Kitchway
Hi Suzannah,
I hope this message finds you well. I wanted to take a moment to address the concerns you raised in your recent review.
First and foremost, please accept my sincere apologies for the delay in your order. We strive to provide timely service to our customers, and I understand how disappointing it can be when this doesn't happen. The items you ordered have a 3-5 day lead time, and unfortunately, in this instance, there was an unexpected delay.
I also wanted to clarify the communication timeline between us. We received your first inquiry on Monday at 12:33 PM, asking about the status of your order. We promptly responded at 12:35 PM, requesting your order number so we could look up the details. We did not receive a reply from you with the order number until yesterday (10.05.23)at 12:36 PM, Subsequently, we had a phone conversation at 12:47 pm. Therefore, it would be inaccurate to say that you haven't been able to get in touch with us.
If there is anything else we can help with please drop an email to cs@kitchway.co.uk
Kind regards,
Abraham & Team
First time using
First time using. Will definitely not be the last. Excellent pricing and super fast delivery
30 de abril de 2023
Resposta da Kitchway
Hi Jonny,
Thanks very much for taking the time to leave us a review, it's greatly appreciated!
I look forward to serving you again.
Abraham & Team
Resposta da Kitchway
Hi Vivian,
Thanks very much for taking the time to leave us a review, it's greatly appreciated.
I look forward to serving you again.
Abraham & Team
Fantastic service
Purchased a dining set if Seasons by Porcelite. Purchased via Kitchenway and it was a great experience. Delivery was quick and plates are fantastic. Thank you
8 de abril de 2023
Avaliação não solicitada
Resposta da Kitchway
Hi Chris
Thanks very much for taking the time to leave us a review, I'm glad to hear that you love the season by Porcelite dinning set you have purchased.
I look forward to serving you again.
Abraham & Team
The experience with Kitchway was…
The experience with Kitchway was phenomenal; their website, items, and prices are excellent, and their customer service is incomparable!
19 de abril de 2023
Resposta da Kitchway
Hi Yehuda,
Thanks very much for taking your time to leave us a review, it's very much appreicated, and I look forward to working with you again in the future.
Abraham & Team
Love the product
Love the product. Been 28 years between change of washing machine. Only issues have been communication and confirmed delivery time and date. Happy to have replacement washer but unsure if I will go with this supplier for replacement timber dryer in 2024.
16 de abril de 2023
Resposta da Kitchway
Hi Brian,
Thanks for taking the time to leave us a review, It's very much appreciated, I do apologise again for the lack of communication,
At Kitchway, we always strive to provide our customers with the best possible service, and it's clear that we have fallen short of your expectations in this instance. I want you to know that I take full responsibility for this mistake and that I'm taking steps to ensure that we improve our communication and accuracy going forward.
I'm happy to hear that you love the washer.
Kind regards
Abraham
Resposta da Kitchway
Thanks Adam for you kind review, I happy to read that you have had a good experince, I look forward to serving you again.
Abraham & Team
Very pleased with my order never…
Very pleased with my order never ordered from kitchway before.would order again thankyou
28 de março de 2023
Resposta da Kitchway
Thanks Deborah, for your kind review it's very much appreicted, I glad to see that you are plased with your order.
I look forward to serving you again.
Abraham & Team
Quick and efficient thank you
13 de abril de 2023
Resposta da Kitchway
Hi Alex,
Thank you so much for your review! Great service, efficiency is at the core of what we do.
Thanks again!
Abraham and the team
Great service
Great service, quick to respond to queries and fast delivery. Provided a replacement plate for a faulty one really quickly and without any hassle. Would recommend and would certainly use again without hesitation.
26 de março de 2023
Resposta da Kitchway
Hi David,
Thank you so much for your review! Great service, efficient communication and fast delivery is at core of what we do, I'm glad that we manged to sort that faulty plate quickly
I can't wait to have you back again soon!
Best regards,
Abraham and the team
Great Experience In Every Regards
Very good first time experience with this company. Goods arrived the next day, very well packaged. Competitive price and love the crockery.
30 de março de 2023
Avaliação não solicitada
Resposta da Kitchway
Hi Chris,
Thank you so much for your review! We're thrilled to hear that you were happy with the price, delivery, and crockery. We're committed to providing excellent service to all of our customers, and we're grateful for the opportunity to serve you.
We can't wait to have you back again soon! please don't hesitate to get in touch. We're here to help.
Best regards,
Abraham and the team
Great seevice
27 de março de 2023
Avaliação não solicitada
Resposta da Kitchway
Hi Derek,
Thanks very much for taking the time to leave us a review, its very much appreciated.
I look forward to serving you again in the near future.
Abraham & Team
Excellent service and excellent…
Excellent service and excellent product, slight issue with delivery but was sorted very quickly by customer service. Highly recommended
21 de fevereiro de 2023
Resposta da Kitchway
Hi Darren,
Thanks very much for taking the time to leave us a review, it's very much appreciated.
I am happy that we manged to sort your delivery issue quiclky and look forward to serving you again in the near future.
Abraham & Team
Have purchased a few times
Have purchased a few times, always straightforward
20 de fevereiro de 2023
Avaliação não solicitada
Resposta da Kitchway
Hi Christo,
Thanks very much for taking the time to leave us a review, its very much appreciated.
I look forward to serving you again in the near future.
Abraham & Team
Kitchway have amazing customer service…
Kitchway have amazing customer service and always go above and beyond to help. They are our go to supplier for all our equipment as they beat the competition hands down on customer service and price. Even if they don’t have what we want they will try and source it or find a better alternative. Definitely deserve 6 stars
3 de fevereiro de 2023
Resposta da Kitchway
Hi Kayes,
Thanks very much for taking the time to leave us a review, it's greatly appreciated.
I look forward to serve you again in the near future.
Abraham & Team
Efficient service and quick delivery
3 de fevereiro de 2023
Resposta da Kitchway
Hi Christine,
Thanks very much for taking the time to leave us a review, I am happy to hear that you service to be efficient.
I look forward to serve you again in the near future.
Abraham & Team
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