Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best... Ver mais
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Veja o que dizem as avaliações
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done. I received a lovely email from Becky telling me she had fixed the problem and had issued a refu... Ver mais
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a subs... Ver mais
A empresa respondeu
Wow your team are amazing! Exactly what you see on line, exactly to size, amazing prices and great contact from ordering to delivering. Comes well packed aswell. Fantastic service through out and will... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de futebol
- Loja de roupas desportivas
- Loja de equipamentos de hóquei
- Estamparia
- Loja especializada em acessórios para rugby
- Loja de roupas esportivas
Escrito pela empresa
We are proud to be one of the UK's leading team kit and sportswear retailers. With grassroots sport at our heart, we've been providing quality products from the biggest brands since 2005. Customer reviews are always welcome!
Informações de contato
6-8 Stevenson Way, S9 3WZ, Sheffield, Reino Unido
- 0114 275 6860
- sales@kitlocker.com
- kitlocker.com
4,0
Muito Bom
7 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Customer Service
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done.
I received a lovely email from Becky telling me she had fixed the problem and had issued a refund.
Brilliant service thanks and I will be a customer in the future.
15 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta de Kitlocker.com
Hi Benett,
We're happy to hear that your son is very happy with the items. Thank you for sharing this positive experience with us!
Kind Regards,
Team Kitlocker
Resposta de Kitlocker.com
Hi Danilo,
We're happy to hear that you had a great experience with our products and pricing. Thank you for your positive feedback!
Kind Regards,
Team Kitlocker
Marsell the goat
Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best advice and no question was too much for him. Done a really good job which should be recognised.
We ran into a problem, but he called me straight away with a solution better than the original plan, top bloke!
1 de março de 2026
Avaliação não solicitada
Great junior football
Fantastic product at a great price bought as a gift for a 7 year old who absolutely loves it. Easy to inflate very satisfied customers
6 de abril de 2026
Abysmal stuff
Placed an order for two items on the 10th March with both items in stock. Turns out one of the items was out of stock. Didn’t receive an update on my order being dispatched, so contacted. Told they were waiting for stock to arrive on the 23rd March - this then got pushed to the 27th March. Ignored a couple of emails after that & only received an update on the 3rd April to say ‘a batch of delayed items have now arrived’. Have since received my order, yet it contains one of the items I ordered, not both. You’ve had my money for a month, and proceed to send me one out of the two items, a month later - cheers lads
10 de abril de 2026
Avaliação não solicitada
Resposta de Kitlocker.com
Thank you for your review.
Please accept our apologies for the delay in getting your items to you.
We have unfortunately, been faced with significant delays from the manufacturer for some items, which in turn, means that the order will be held back, unless manually split, whilst we wait for everything to be ready to ship.
We know this does not excuse the delay, but hope it provides some context as to why it has taken so long.
It does look as though one of two items was shipped, with the last item having been refunded at your request late last week. The funds will clear back into your account this week.
Once again, we sincerely apologise for the inconvenience caused by this.
If we can be of any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Kind regards
Team Kitlocker
I ordered two items from kitlocker over…
I ordered two items from kitlocker over 4 weeks ago and I’ve still not received my items. I have messaged and had no reply.
Check before you purchase as I’m currently over £90 out of pocket and still no items.
6 de março de 2026
Avaliação não solicitada
Resposta de Kitlocker.com
Hi Chris,
Thank you for your review.
It looks as though your order contains a couple of items which have a longer leadtime on them, which means your order will be shipped a lot later than the usual 2-3 working days after placement.
I can confirm that you should expect this to arrive with you between 16/04-17/04. We will be in touch with you via email once we have shipped this out, with tracking to follow.
If you need any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help!
Kind regards
Team Kitlocker
great price and good product
30 de março de 2026
Chris at Kitlocker has been really…
Chris at Kitlocker has been really helpful with a recent order I placed. The customer service I received was second to none and I will be placing more orders.
2 de abril de 2026
Avaliação não solicitada
Great experience good value for money.
28 de março de 2026
Resposta de Kitlocker.com
Hi Richard,
Thank you for your review.
It looks as though the courier has sent this over to one of your neighbours, however, this morning we have emailed you to confirm the resolution to this issue.
If you require any further assistance, please email us in that thread and we'll be happy to help.
Kind regards
Team Kitlocker
Great choice of products at very…
Great choice of products at very competitive prices. I like the fact that delivery is by Royal Mail rather than a less reliable courier. Good service.
28 de março de 2026
Ordered wrong size
Ordered wrong size. No issues / fast refund and speedy response to my sizing product query. Thanks
30 de março de 2026
Just what I needed
Just what I needed. Perfect size and comfortable. Exceptional, fast and deficient service.
29 de março de 2026
Item NOT delivered yet…
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a substantial amount of poor delivery. Should kitlocker bother to read these reviews then my order number is 9347507 n.b I wanted to order 2 of the item but without an explanation it wouldnt let me - good job as it sounds !
3 de abril de 2026
Avaliação não solicitada
Resposta de Kitlocker.com
Hi David,
Sincere apologies for the delay here.
Unfortunately, our operational facility faced issues with the local power grid and internet cables, which had significantly dampened our efficiency in shipping orders out. We had applied a backup, but this does not operate as efficiently, which is why your order was significantly delayed.
I can, however, see, that your order was dispatched yesterday, so you should have received a confirmation email regarding this with the tracking link available to open.
I have processed a refund for your postage fee, so please allow 3-5 working days for this to clear back into your account.
If you require any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help.
Kind regards
Team Kitlocker
Good and speedy sevice at a reasonable…
Good and speedy sevice at a reasonable price
28 de março de 2026
Super fast delivery and product (socks…
Super fast delivery and product (socks ) exactly as described.
29 de março de 2026
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